Good afternoon,
I have replied to the email you have sent and also just taken a call to confirm our position. As it is a Saturday we only have two staff members working rather than our normal amount so if we are on the phone we are unable to take calls or respond to emails until the call is concluded. Apologies for the delay in getting back to you.
Darren @ Alternative Insurance Brokers
“Absolutely amazing service from the rep Laura she went above and beyond. Nothing was so much trouble I was kept informed at every step. My policy was sent with in seconds of money transfer and having a direct number for Laura just made it so much easier. If I could give 5 million stars I would.”
“Kerri Hobson helped us through a very tricky process. She was patient, informative and kind the entire time and is a credit to the company and her team. Thank you Kerri!”
“Customer service was excellent ! Very helpful all the way through the process . Would definitely recommend their services if you get your car impounded .”
“Had a call from one of the advisors seemed very polite put me on hold before starting my quite for no apparent reason. He came back and asked what's the best price I've already had. As I told him his tome changed told me their cover started hight than that and just hung up. So just because he thought I won't be a customer he decided to get rid of me as quick as possible no bye just put phone down”
“so just been on the phone with someone called annmarie she was very rude and abrupt and when she said o you have a motorbike we don't do motorbikes put the phone down on me, customer service has been very poor, and if you don't meet there criteria they just see you as a less than human and hang up. i would highly recommend that you re-train your staff better and look into this as it makes your company look a joke
kind regards
terry”
Hi Terry,
I am sorry to hear of this experience. Just to confirm we passed you over to our partner company Policylink as we do not cover impounded motorcycle so it is a representative of this company you have spoken to not someone from Alternative Insurance Brokers. I would be grateful if you could acknowledge and remove this please.
“I have used them their for years.customer service is second to none.
They are always available, no long waiting times before someone deals with you.
Very well informed and polite.
These were the best value for money and I had compared loads.
Best value for money. Easy to get hold of someone .
I could go on and on ............
10 out of 10 for excellence.”
“Absolutely brilliant service, good to be able to speak to a human especially because it was a stressful time for me. Very informative and knowledgeable about the special insurance I would need for release of a car from a police compound. Called me, emailed me with a quote and felt under no pressure to use their services. Glad I did though! Thank you.”
“I called Alternative Insurance Brokers a couple of years ago and the service has been fantastic. We needed an insurance policy on a tight deadline and after contacting many brokers who were unable to help or just didn't call back, Laura was able to find an insurer who could offer a policy, and then went on to find a more competitive price for us all within a short space of time, keeping us informed all the while. Later she made sure we didn't miss our renewal, and helped with changes of circumstance that affected the policy. Friendly, conversational and absolutely professional!
Thank you from us both to Laura and Alternative Insurance Brokers!”
“I would highly recommend this company. Excellent customer service from Kerry Laura and Darren which makes a huge difference after experiencing a complete nightmare with other insurance companies from comparison websites. It’s such a relief to be insured with a company I can trust. Professional friendly staff who actually do what they promise to. I’m a returning customer who left to save a few pounds upon renewal which was the worst thing I could of done. I honestly can’t say enough good things about this company it’s five stars from me.”
“Absolute 5-star service. I bought a 30-day impound insurance from them. I received even a follow up call from the Sales advisor, Laura, about 2 or 3 times actually, to find out how the process of recovering the car went. I was absolutely delighted. Top-notch service and all. Excellent job to your team.
Kind regards,
Dayo”
Hi Joydaniels,
We appreciate you purchasing cover with us. The impound insurance industry has higher premiums as a whole with it being a specialist cover needed and not many of the general insurance market willing to cover it. We are one of a number who offer it and from details checked we can see you had a good look around at other options before buying ours. We are glad despite the expense we were the most competitive for you.
Alternative Insurance Brokers
