“Frustrated by delays and poor communication elsewhere, I gave this team a shot, and I'm so glad I did. They were professional, transparent, and incredibly responsive, keeping me informed at every turn and honoring every promise. For a reliable, knowledgeable partner that gets results, they're my top recommendation.”
Good afternoon,
I have replied to the email you have sent and also just taken a call to confirm our position. As it is a Saturday we only have two staff members working rather than our normal amount so if we are on the phone we are unable to take calls or respond to emails until the call is concluded. Apologies for the delay in getting back to you.
Darren @ Alternative Insurance Brokers
“Absolutely amazing service from the rep Laura she went above and beyond. Nothing was so much trouble I was kept informed at every step. My policy was sent with in seconds of money transfer and having a direct number for Laura just made it so much easier. If I could give 5 million stars I would.”
“Kerri Hobson helped us through a very tricky process. She was patient, informative and kind the entire time and is a credit to the company and her team. Thank you Kerri!”
“I lost 640 pounds worth of BTC to a scam broker and felt hopeless until I found Oliver Recovery Agency. Their team was professional, reliable, and worked tirelessly to recover my funds. I was amazed at how quickly they resolved my case. If you’ve been scammed, don’t hesitate to contact them. Email: Olivercompanyexpert 505 @𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp: +44 (7438) 6872 36 Highly recommended”
“Customer service was excellent ! Very helpful all the way through the process . Would definitely recommend their services if you get your car impounded .”
“Had a call from one of the advisors seemed very polite put me on hold before starting my quite for no apparent reason. He came back and asked what's the best price I've already had. As I told him his tome changed told me their cover started hight than that and just hung up. So just because he thought I won't be a customer he decided to get rid of me as quick as possible no bye just put phone down”
“so just been on the phone with someone called annmarie she was very rude and abrupt and when she said o you have a motorbike we don't do motorbikes put the phone down on me, customer service has been very poor, and if you don't meet there criteria they just see you as a less than human and hang up. i would highly recommend that you re-train your staff better and look into this as it makes your company look a joke
kind regards
terry”
Hi Terry,
I am sorry to hear of this experience. Just to confirm we passed you over to our partner company Policylink as we do not cover impounded motorcycle so it is a representative of this company you have spoken to not someone from Alternative Insurance Brokers. I would be grateful if you could acknowledge and remove this please.
“I have used them their for years.customer service is second to none.
They are always available, no long waiting times before someone deals with you.
Very well informed and polite.
These were the best value for money and I had compared loads.
Best value for money. Easy to get hold of someone .
I could go on and on ............
10 out of 10 for excellence.”
“Absolutely brilliant service, good to be able to speak to a human especially because it was a stressful time for me. Very informative and knowledgeable about the special insurance I would need for release of a car from a police compound. Called me, emailed me with a quote and felt under no pressure to use their services. Glad I did though! Thank you.”
