Alternative Insurance Brokers Reviews

Name: Alternative Insurance Brokers
Rating: 4.72

4.7 Rating 757 Reviews

95 %

of reviewers recommend Alternative Insurance Brokers

4.7

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0161 388 2520

Location:

217, Wellington Road South, Stockport
SK2 6NG

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Alternative Insurance Brokers 5 star review on 7th February 2023

Philippa

Alternative Insurance Brokers 5 star review on 1st January 2023

Anonymous

Anonymous // 01/01/2019

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“Customer service was excellent ! Very helpful all the way through the process . Would definitely recommend their services if you get your car impounded .”

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“Had a call from one of the advisors seemed very polite put me on hold before starting my quite for no apparent reason. He came back and asked what's the best price I've already had. As I told him his tome changed told me their cover started hight than that and just hung up. So just because he thought I won't be a customer he decided to get rid of me as quick as possible no bye just put phone down”

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“so just been on the phone with someone called annmarie she was very rude and abrupt and when she said o you have a motorbike we don't do motorbikes put the phone down on me, customer service has been very poor, and if you don't meet there criteria they just see you as a less than human and hang up. i would highly recommend that you re-train your staff better and look into this as it makes your company look a joke kind regards terry”

Helpful Report

Hi Terry, I am sorry to hear of this experience. Just to confirm we passed you over to our partner company Policylink as we do not cover impounded motorcycle so it is a representative of this company you have spoken to not someone from Alternative Insurance Brokers. I would be grateful if you could acknowledge and remove this please.

“This fake platform scammed me all my savings 28,000 Euro I was able get my stolen assets.thanks to COVSECLTD.COM who reclaimed all my lost, I’ll recommend them to anyone”

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Hi Aaron, Clearly this is not meant for us as we do not deal in Euro's or premiums of this size. We are a legitimate insurance brokerage and not a scam. I would be grateful if you could please take this down. Darren @ Alternative Insurance Brokers.

“I have used them their for years.customer service is second to none. They are always available, no long waiting times before someone deals with you. Very well informed and polite. These were the best value for money and I had compared loads. Best value for money. Easy to get hold of someone . I could go on and on ............ 10 out of 10 for excellence.”

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“Absolutely brilliant service, good to be able to speak to a human especially because it was a stressful time for me. Very informative and knowledgeable about the special insurance I would need for release of a car from a police compound. Called me, emailed me with a quote and felt under no pressure to use their services. Glad I did though! Thank you.”

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“I called Alternative Insurance Brokers a couple of years ago and the service has been fantastic. We needed an insurance policy on a tight deadline and after contacting many brokers who were unable to help or just didn't call back, Laura was able to find an insurer who could offer a policy, and then went on to find a more competitive price for us all within a short space of time, keeping us informed all the while. Later she made sure we didn't miss our renewal, and helped with changes of circumstance that affected the policy. Friendly, conversational and absolutely professional! Thank you from us both to Laura and Alternative Insurance Brokers!”

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“thank you for quick response. unfortunately expensive but finally van released from pound”

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“Baban.greece@gmail.com”

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“This is a very bad Company. Right now i lost 9,500$. The people only answer when they believe that they can make money. But when they got it, they dont talk to you anymore. There is a girl named Stefanie and she swear by the life of her mother that i can trust her. Maybe her mother already died. My luck changed when i was introduced to cp-investigation. com who helped me get all of my money back.”

Helpful Report

Good afternoon Judith, I am not sure if this relates to us - we are an insurance brokers who deal in GBP only and have no employees named Stefanie? Feel free to call me on 0161 388 2529 to discuss any issues you have had - Darren Fisher, Operations Director

“I would highly recommend this company. Excellent customer service from Kerry Laura and Darren which makes a huge difference after experiencing a complete nightmare with other insurance companies from comparison websites. It’s such a relief to be insured with a company I can trust. Professional friendly staff who actually do what they promise to. I’m a returning customer who left to save a few pounds upon renewal which was the worst thing I could of done. I honestly can’t say enough good things about this company it’s five stars from me.”

Helpful Report

Hi Angela, Thank you very much for your kind words. The staff members involved are thrilled to hear such great feedback.

“Absolutely fantastic service by Laura. From requesting a policy to having the documents took a couple of hours. Would recommend.”

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“Thank you ,dropped in the muck by Admiral ,save by your efforts.”

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“Absolute 5-star service. I bought a 30-day impound insurance from them. I received even a follow up call from the Sales advisor, Laura, about 2 or 3 times actually, to find out how the process of recovering the car went. I was absolutely delighted. Top-notch service and all. Excellent job to your team. Kind regards, Dayo”

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“Fast as long as you have the money l personally felt extorted. Too much money to pay one off for only 30days.”

Helpful Report

Hi Joydaniels, We appreciate you purchasing cover with us. The impound insurance industry has higher premiums as a whole with it being a specialist cover needed and not many of the general insurance market willing to cover it. We are one of a number who offer it and from details checked we can see you had a good look around at other options before buying ours. We are glad despite the expense we were the most competitive for you. Alternative Insurance Brokers

“Thanks for your service Shane 👍”

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“I was sold insurance advised by the rep and I didn’t need it . Trying to get my money back is stressing . It’s a matter of principle rather than procedure. But this company has none. £395 is a hell of a lot of money to me.”

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Hi Jason, Having investigated your complaint the sales agent has confirmed on the second call with your partner to check with your insurer whether you are still covered before you paid for the policy. We have also approached the insurer to ask about a refund given that you have not used the cover and they have refused to do so but we did advise at point of sale that this was a non-refundable policy. We are sincerely sorry to hear of your situation but have tried to help as best we can. Alternative Insurance Brokers

“Would highly recommend this company and kallum who got me out of a massive situation with my vehicle been siezed and had given up hope on getting it back as my insurance didn't cover me they were so helpful and understanding I produced straight away and now have my car back”

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“Shane who dealt with my enquiry was very knowledgeable and he did what he said he would do and returned calls as promised. He arranged the insurance I needed and it saved me £100 compared to other quotes based on the specific information he was given. Very pleased with the service.”

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“It’s rubbish that you need to pay 10 times more expensive for an impounded vehicle however alternative insurance did a fantastic job in organising this for us. A+++”

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Alternative Insurance Brokers is rated 4.7 based on 757 reviews