“Absolutely amazing service from the rep Laura she went above and beyond. Nothing was so much trouble I was kept informed at every step. My policy was sent with in seconds of money transfer and having a direct number for Laura just made it so much easier. If I could give 5 million stars I would.”
“Kerri Hobson helped us through a very tricky process. She was patient, informative and kind the entire time and is a credit to the company and her team. Thank you Kerri!”
“Customer service was excellent ! Very helpful all the way through the process . Would definitely recommend their services if you get your car impounded .”
“I have used them their for years.customer service is second to none.
They are always available, no long waiting times before someone deals with you.
Very well informed and polite.
These were the best value for money and I had compared loads.
Best value for money. Easy to get hold of someone .
I could go on and on ............
10 out of 10 for excellence.”
“Absolutely brilliant service, good to be able to speak to a human especially because it was a stressful time for me. Very informative and knowledgeable about the special insurance I would need for release of a car from a police compound. Called me, emailed me with a quote and felt under no pressure to use their services. Glad I did though! Thank you.”
“I called Alternative Insurance Brokers a couple of years ago and the service has been fantastic. We needed an insurance policy on a tight deadline and after contacting many brokers who were unable to help or just didn't call back, Laura was able to find an insurer who could offer a policy, and then went on to find a more competitive price for us all within a short space of time, keeping us informed all the while. Later she made sure we didn't miss our renewal, and helped with changes of circumstance that affected the policy. Friendly, conversational and absolutely professional!
Thank you from us both to Laura and Alternative Insurance Brokers!”
“I would highly recommend this company. Excellent customer service from Kerry Laura and Darren which makes a huge difference after experiencing a complete nightmare with other insurance companies from comparison websites. It’s such a relief to be insured with a company I can trust. Professional friendly staff who actually do what they promise to. I’m a returning customer who left to save a few pounds upon renewal which was the worst thing I could of done. I honestly can’t say enough good things about this company it’s five stars from me.”
“Absolute 5-star service. I bought a 30-day impound insurance from them. I received even a follow up call from the Sales advisor, Laura, about 2 or 3 times actually, to find out how the process of recovering the car went. I was absolutely delighted. Top-notch service and all. Excellent job to your team.
Kind regards,
Dayo”
“Would highly recommend this company and kallum who got me out of a massive situation with my vehicle been siezed and had given up hope on getting it back as my insurance didn't cover me they were so helpful and understanding I produced straight away and now have my car back”
“Shane who dealt with my enquiry was very knowledgeable and he did what he said he would do and returned calls as promised. He arranged the insurance I needed and it saved me £100 compared to other quotes based on the specific information he was given. Very pleased with the service.”
“It’s rubbish that you need to pay 10 times more expensive for an impounded vehicle however alternative insurance did a fantastic job in organising this for us. A+++”
