Allcocks Outdoor Store Reviews

Name: Allcocks Outdoor Store
Address: 10 York Street, Stourport on Severn
Rating: 4.74

4.7 Rating 142 Reviews

94 %

of reviewers recommend Allcocks Outdoor Store

Company Reviews

Metrics

4.7

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01299 822212

Email:

sales@allcocksoutdoorstore.co.uk

Location:

10 York Street
Stourport on Severn
DY13 9EG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day posting misleading unless you read the returns policy, which I suppose you won’t do unless you need to return something,still paid £10 for what should have been a 2nd class fee”

Helpful Report

Posted 6 years ago

We are sorry that you are not happy about the service you received, we have the information regarding delivery/returns on every product page, and also the countdown timer regarding delivery on the header. We try extremely hard to satisfy our customers, and do still pack and post items ordered before our Royal Mail collection at around 4 pm, even though it clearly states cut off for special delivery is 2.30 pm. To order it at 4.30 pm from a small independent company without checking terms and expect us to overrule Royal Mail is beyond what is possible for us. The item was sent the next day Via Royal Mail Special delivery not 2nd Class. The problem we have is that Amazon take orders up until 8pm and still manage to get their order delivered next day, but we're not Amazon, as much as we would like to be.

Posted 6 years ago

“Prompt service and good quality products at affordable prices.”

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Posted 6 years ago

Thank you for your review

Posted 6 years ago

“Very nice people ready to help.”

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Posted 6 years ago

Hi Gratian, Thank you very much for taking the time to review us and your lovely comments.

Posted 6 years ago

“Goods delivered promptly as described”

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Posted 6 years ago

Thank you very much for your review, really appreciated.

Posted 6 years ago

“Got a Wildcat Panther in stock for my 17Hornet fantastic service”

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Posted 6 years ago

Hi Peter, Thank you very much for your review, hope to see you again soon

Posted 6 years ago

“I had excellent advice from Allcocks. They provided telephone recommendations for a two pairs of goggles. Their delivery was very quick.”

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Posted 6 years ago

Thank you for your review

Posted 6 years ago

“Firstly they had what I was looking for, easy purchase and very prompt shipping which is what I’m always looking for . First class service well done .”

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Posted 6 years ago

Thank you very much for your review.

Posted 6 years ago

“Phone call to see if the magazine would fit my gun, quick confirmation. Ordered on line and received a couple of days later Excellent service with a proper part not a copy ! Will be coming back again”

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Posted 6 years ago

Thank you for taking the time to give us you feedback.

Posted 6 years ago

“Friendly & helpful staff,well stocked, very happy with my purchases.”

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Posted 6 years ago

Thank you for your review, it is really appreciated.

Posted 6 years ago

“Smooth and timely transaction. Item as shown on website. The slight negative is that the gilet smelled quite musty, however a good spray of Febreze and left to air for a couple of days made a great improvement.”

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Posted 6 years ago

Hi. Thank you for taking the time to leave your feedback, we are a little confused about the comment regarding the musty smell and cannot understand why that would be, we would be happy to exchange the item if your not 100% happy with it. Regards

Posted 6 years ago

“Excellent service and pleased with purchase.”

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Posted 6 years ago

Thank you very much for taking the time to let us and other people know.

Posted 6 years ago

“I called at the store and asked for 30lb bs fishing line to be told they did not have any, came back home ordered it from the shop on line and it was delivered the next day. Why did that happen? Would not stop me from using the shop but would maybe use online only or phone first”

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Posted 6 years ago

Hi George, I did phone to apologise for the confusion, a new member of staff and so much to learn, very sorry and hope to see you again soon

Posted 5 years ago

“Super fast service and great products”

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Posted 6 years ago

Hi Kevin, Thank you very much for sharing your experience with us

Posted 6 years ago

“Great price. Easy ordering. Delivered on time and in perfect condition. Have already recommended Allcocks to a friend.”

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Posted 6 years ago

Hi Stuart, Thank you very much for you review and for spreading the word

Posted 6 years ago

“Luke was very helpful with the invoice and arranging a collection option, The products were wrapped protectively, my glazed doors arrived safely. Quality is excellent.”

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Posted 6 years ago

“ordered on saturday afternoon recieved them on monday morning, what more can you ask”

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Posted 6 years ago

“because I have been trying to get the floats they sent for 7 months”

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Posted 6 years ago

“Best price I could find and item arrived in good time and well packaged :)”

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Posted 6 years ago

“Unfortunately the delivery company they used, Parcel Force, managed to loose the goods. Absolutely nothing happened on their website for several days while the site just logged it as “Advised”. They eventually said that it had never been collected,although all the others collected that day were delivered. I was refunded the cost of the item but Parcel Force must have double checked and the goods arrived the following day albeit a week late. By this stage a replacement had been ordered and was delivered on the same day. I now have to return the goods, a hassle I could live without? Allcoks were fine but they were let down by the delivery service they used.”

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Posted 6 years ago

Thank you for your review, I would just like to take the opportunity to apologize on behalf of Parcel Force. We send a lot of parcels using this service as we are restricted on choice due to type of items we sell. I would like to clarity that the website in question is in fact that of Parcel Force and not Allcocks. We believe the review is harsh as we ourselves could not have done anymore to try and resolve this situation. We were in total communication at all times, both with the customer and Parcel Force, and we took the decision to refund the customer in full before the parcel had been found so as to try and keep everyone happy at this very busy period.

Posted 6 years ago

“Quick service, all as ordered. Very pleased.”

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Posted 6 years ago

Allcocks Outdoor Store is rated 4.7 based on 142 reviews