Allcocks Outdoor Store Reviews

Name: Allcocks Outdoor Store
Address: 10 York Street, Stourport on Severn
Rating: 4.74

4.7 Rating 142 Reviews

94 %

of reviewers recommend Allcocks Outdoor Store

Company Reviews

Metrics

4.7

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01299 822212

Email:

sales@allcocksoutdoorstore.co.uk

Location:

10 York Street
Stourport on Severn
DY13 9EG

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the delivery company they used, Parcel Force, managed to loose the goods. Absolutely nothing happened on their website for several days while the site just logged it as “Advised”. They eventually said that it had never been collected,although all the others collected that day were delivered. I was refunded the cost of the item but Parcel Force must have double checked and the goods arrived the following day albeit a week late. By this stage a replacement had been ordered and was delivered on the same day. I now have to return the goods, a hassle I could live without? Allcoks were fine but they were let down by the delivery service they used.”

Helpful Report

Posted 6 years ago

Thank you for your review, I would just like to take the opportunity to apologize on behalf of Parcel Force. We send a lot of parcels using this service as we are restricted on choice due to type of items we sell. I would like to clarity that the website in question is in fact that of Parcel Force and not Allcocks. We believe the review is harsh as we ourselves could not have done anymore to try and resolve this situation. We were in total communication at all times, both with the customer and Parcel Force, and we took the decision to refund the customer in full before the parcel had been found so as to try and keep everyone happy at this very busy period.

Posted 6 years ago

“My visit to the shop was to purchase a Weihrauch air rifle - Dennis was extremely knowledgable polite and a pleasure to deal with. My other purchase was a pair of boots where I had a very different service. The lady was not knowledgable nor was she interested in her job as I made it clear that I was there to purchase some boots. I did purchase some and returned them a couple of days later as they weren’t quite right (not surprised considering the lack of attentiveness) on returning them another lady served me who equally lacked customer service skills! Service does not come with a smile which one would expect when you’re selling high end clothes. Since submitting my review above the store have been in contact with me and offered to rectify the issue to my satisfaction.”

Helpful Report

Posted 4 years ago

Hi Anonymous, Thank you for your review, and I am deeply sorry you have had this experience. We took on a new member of staff just over a month ago and this will be dealt with. I would like to try and give you a better experience as this is not us at all. Customers and customer service is high priory and extremely important to us, I would hope you give us another opportunity to put things right. Again, we are very sorry. Kind Regards Allcocks Outdoor Store

Posted 4 years ago

“Great service brilliant staff couldn't of been more helpful, delivered my FX cyclone and gas bottle to my door, many thanks.”

Helpful Report

Posted 4 years ago

Thank you very much for your review, very much appreciated.

Posted 4 years ago

Allcocks Outdoor Store is rated 4.7 based on 142 reviews