Alexandra Sports Reviews

Name: Alexandra Sports
Address: Unit B, 1000 Lakeside North Harbour, Central Square Pavilion,, Portsmouth, Hampshire
Rating: 4.87

4.9 Rating 1,005 Reviews

98 %

of reviewers recommend Alexandra Sports

4.9

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Alexandra Sports:

Hampshire's #1 Running, Fitness & Walking store based in Portsmouth. Stocking a great range of products from Running Shoes, Fitness Clothing, Running Nutrition and more! Offering expert services such as Gait analysis, custom insole fitting and more.

Visit Website

Phone:

02392698285

Email:

sales@alexandrasports.com

Location:

Unit B, 1000 Lakeside North Harbour,
Central Square Pavilion,,
Portsmouth
Hampshire
PO6 3EN

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Alexandra Sports 5 star review on 9th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to buy some trainers to replace an ancient pair. I contacted them by email - and after a few emails I ordered online and chose to collect them. Really helpful service from the staff at Alexandra Sports. I’d recommend them”

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“Fantastic service, friendly, professional as always. Thank you”

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“Super service and helpful with all the COVID-19 going . Trainers arrived good condition and on time .”

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“Fabulous online service as always. Discovered the reason my feet were getting wet was due to the fact my current running shoes had ripped and I was well overdue a new pair. Went online to Alexandra Sports, found the pair I needed and ordered them. No fuss to order online and very swift delivery and my feet now remain dry while running across fields. Competitively priced too.”

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“Smooth, efficient and swift service. [ And some great”

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“Excellent customer service. Email responses were almost immediate. Advice given was extremely helpful.”

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“I have used the shop before in Winchester and found them to be very helpful , so I had no hesitation to use their website during the recent lockdown period. The order and delivery was quick and easy .. Will use again”

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“Excellent service and quick delivery.”

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“Great service, great price. Swift delivery, would definitely recommend this company.”

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“Great service from Alexandra Sports. Prompt acknowledgement of my online order followed by speedy despatch. Delivery within expected timescale, despite my having chosen to order during the Christmas period. Thank you, Alexandra Sport.”

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“the goods have not arrived”

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“Excellent”

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“Buying a gift voucher was not an easy task, and it was an amazingly long time before I received it. I really wanted a voucher that I could print off and put into the Christmas card but couldn't see a way of doing this so had to opt for the posted kind.”

Helpful Report

Hi Maureen, Thank you for your review and I am sorry to hear you difficult time ordering your gift card. Our gift cards are split into 2 kinds, Online & Instore Our online gift card would have been an instant delivery via email of a voucher code that can simply be used online or in your case, printed off and used in a Christmas card. Our Instore is our premium feel physical gift card, that is posted and can be given as a gift or used yourself. The delivery date, depending on the service selected, takes between 1-5 days to receive. We hold our online and instore services to the highest standard, so any feedback given by our customers, both good and bad, is taken seriously. Thank you again for your feedback and I hope this issue doesn't put you off using us again in the future. Have a great day Kindest regards, Ronnie Alexandra Sports

“Very helpful and gift card sent promptly”

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“Alexandra Sport offer an easy to use and efficient website. They despatched my order prompt, testament to a great store that is passionate about running and customer service.”

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“This is the place to go to—incredibly thorough, helpful and knowledgable fitting for running shoes, wouldn’t go anywhere else for my kit!”

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“Really like the Buff masks. Feel good and cool- smooth, not itchy. Bigger than my current masks and the individual adjustments make it them stay in place well. Obviously the changeable filters and the masks' washability should add to their efficacy. Ordering was easy- I bought some more insoles too. Delivery was prompt. Over all, excellent!”