Airway Group Reviews

Name: Airway Group
Address: 8 Burrel Road, St Ives, Cambridgeshire
Rating: 4.99

5.0 Rating 183 Reviews

100 %

of reviewers recommend Airway Group

Company Reviews

Metrics

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5.0

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 859 5174

Email:

info@airway-group.co.uk

Location:

8 Burrel Road,
St Ives
Cambridgeshire
PE27 3LE

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Airway Group 5 star review on 11th October 2022

Tony Kingdom

Airway Group 5 star review on 12th September 2022

Anonymous

Airway Group 5 star review on 9th September 2021

Anonymous

Airway Group 5 star review on 23rd August 2021

Andy & Jan Kent

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service,very friendly.The engineers that came here to do the work was outstanding. Very polite, respectful, helpful, basically they didn’t put a foot wrong. Nothing was too much trouble. Thank you Charlotte, Julian and the team. Very happy customer.”

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Posted 1 week ago

Thank you for the great view, I will pass this to our install team!

Posted 1 week ago

“Great service provided, from survey to install good communication throughout. Engineers arrived early and worked under difficult conditions on the day. Would defiantly recommend.”

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Posted 2 weeks ago

Thank you for the good review!

Posted 2 weeks ago

“From the moment of requesting a quotation to the actual installation of the domestic aircon by Steve & James it has been a very smooth professional process. We are very impressed by Airway and would not hesitate in recommending their service & products to others”

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Posted 3 weeks ago

Thank you for the great review!

Posted 2 weeks ago

“As usual great service. Arrived punctually, carried out service of 3 units. Clean, tidy and efficient. We have been using Airway for 10 years and have never had a problem. In fact had a new unit installed in October last year and instead of getting a local company we used Airway as we have always been more than happy with their attention to detail.”

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Posted 3 weeks ago

Thank you Tony for the 5* review!

Posted 2 weeks ago

“Brian, with his apprentice Wes have been simply excellent. Punctual, pleasant, hard working, thorough communication and efficient. The work so far has been clean and neat. The supervision and guidance to Wes by Brian seems v v supportive. Brian has a thorough excellent dynamic understanding of the job and is clearly a gifted multitasker !!! Wes is always very good natured & I am sure he has a future as an excellent engineer. The manager of the project, Ricky, is very amiable, easy to work with and very helpful. Luke, the overall Manager was very professional and promptly resolved a minor hiccough. So far - customer service - excellent ! (The system will not allow me to upload photos).”

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Posted 1 month ago

Thank you for the excellent review! I will pass this to our install team.

Posted 1 month ago

“we had issues with air conditioning unit since moving into new company property. Airway group sent engineer Darren.W. he was efficient, fixed the problem would highly recommend.”

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Posted 1 month ago

Thank you for the great review, I will pass this feedback to Darren!

Posted 1 month ago

“Excellent service, engineers were prompt and polite. Would highly recommend”

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Posted 2 months ago

Thank you Wayne, I will pass your great feedback to our Install team!

Posted 2 months ago

“We recently had Matthew from Airway Group service our air conditioning units, and we couldn't be happier with the experience. From start to finish, Matthew provided exceptional service. He was incredibly professional, arriving on time and clearly explaining the work he would be carrying out. Matthew was also extremely polite and considerate, taking the time to answer all of our questions and ensuring he left our property clean and tidy. Most importantly, Matthew did a great job servicing our air con units. They are now running more efficiently than ever! We were thoroughly impressed with his expertise and attention to detail. We highly recommend Matthew and Airway Group for any air conditioning needs. We will definitely be using their services again in the future. Thank you, Matthew, for your outstanding service!”

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Posted 3 months ago

Thank you for the wonderful review, I will pass this to Matthew!

Posted 2 months ago

“My husband and I are very happy to recommend Airway Group. Their customer service is excellent. Everyone we have dealt with has been helpful, friendly and efficient, and all our questions were answered promptly. The electrical work and air-conditioning installation process went very smoothly, and we were kept informed about what they were doing, when the power would be switched off etc. As the installation took place in February, we haven't been able to put the air-conditioning to the test, but I can say that the heating function works well. The work is all very neat and professionally finished, and their prices appear to be reasonable.”

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Posted 3 months ago

Thank you Judith for the great review, I will pass this to our Electrical and Install teams!

Posted 3 months ago

“Absolutely brilliant service the engineer was very polite and explained what he had to be done very thorough service thank you”

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Posted 4 months ago

Thank you Michael for the great review!

Posted 3 months ago

“Excellent service from Airway as always. Have been customers of theirs for the past 9/10 years and would not go anywhere else. Nothing is ever too much trouble and their workmanship and back up service is first class.”

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Posted 4 months ago

Thank you for the fabulous review Jim! I will pass this to our install team :)

Posted 4 months ago

“Arranging servicing for our air con units was easy. The engineers arrive on time and get on with the job with no fuss. We are a GP surgery so arranging access to some units can be challenging, but the engineers are always happy to accommodate. The engineers who visited us this week were excellent. I'm just sorry I can't remember their names.”

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Posted 4 months ago

Thank you for the wonderful review Jane! I will pass your feedback to Darren and Sam :)

Posted 4 months ago

“Matthew arrived at my house at the expected time and set straight to work on my machine. I was able to leave him alone in the bedroom, where the Unit is located. while I busied myself downstairs. Forty to fifty minutes later he reappeared downstairs stating that the Service was completed. We then went upstairs and he described all that he had done; removing panels, cleaning filters, checking for correct operation etc, etc. He then told me he had gone outside to check on the outside unit and give it a clean. He was thorough in his work and conducted himself at all times in a friendly and cheerful manner. I can, and do, give him the highest commendation for work well done and thoroughly recommend him. I look forward to receiving him here again. Brian Davey LTCL, ARCM, FRSA Brian Davey LTCL, ARCM, FRSA”

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Posted 4 months ago

Thank you for the wonderful review, I will pass this to Matthew!

Posted 4 months ago

“Job Completed in a timely and satisfactory condition 5*”

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Posted 5 months ago

Thank you for the 5* review, I will pass this to our install team!

Posted 5 months ago

“We have been using Airway for air con since installation in 2019 and find the ongoing maintenance has been excellent and this year's engineer (Darren) is no exception. The aircon itself has been very reliable and beneficial to keep our 'cool' but this year particularly when we had a boiler breakdown in the cold snap in November we were able to use it to heat the house very effectively.”

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Posted 5 months ago

Thank you for the lovely review and we are pleased to hear your AC helped keep you warm when needed!

Posted 5 months ago

“Darren arrived as planned and got straight to working on our server room. He adapted well to the room not being open and used the time to check our outside monitors until it was possible. He was polite and courteous and I would recommend this company to colleagues for work required in the future.”

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Posted 6 months ago

Thank you for the great review, it is lovely to hear!

Posted 5 months ago

“We have been using Airway Group the last 7 years and the service provided is excellent. The engineers did an excellent job and was extremely pleasant. We would recommend Airway Group to service and maintain their Air Con.”

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Posted 7 months ago

“We first used Airway Group about 10 years ago and they service our Aircons annually. We have recently had a further Aircon fitted in a new extension and considered a more local company. However, we stayed with Airway Group which is over 1 hours drive from us. Because of other work in the house we asked if they would come first thing for the "second fix". It was agreed that they would be here at 8am. At 07.25 that morning we noticed they were sitting outside on the road waiting so we let the in. Considering diversions due to local flooding we were very impressed. Further impressed by the clean, tidy and considerate Engineers who came that day. First class service !”

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Posted 8 months ago

“We have been with Airway, and their previous business, for thirty years. Matthew, a newer employee came to service it today and did a wonderful job. He appeared very knowledgeable, did a very efficient job and was extremely pleasant. We can't praise him enough.”

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Posted 9 months ago

“We had our AC installed earlier this year and it has been invaluable this summer! Thanks to Brian and the install team for making the process so seamless!”

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Posted 9 months ago

Airway Group is rated 5.0 based on 183 reviews