Airway Group Reviews

Name: Airway Group
Address: 8 Burrel Road, St Ives, Cambridgeshire
Rating: 4.99

5.0 Rating 191 Reviews

100 %

of reviewers recommend Airway Group

Company Reviews

Metrics

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5.0

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 859 5174

Email:

info@airway-group.co.uk

Location:

8 Burrel Road,
St Ives
Cambridgeshire
PE27 3LE

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Airway Group 5 star review on 11th October 2022

Tony Kingdom

Airway Group 5 star review on 12th September 2022

Anonymous

Airway Group 5 star review on 9th September 2021

Anonymous

Airway Group 5 star review on 23rd August 2021

Andy & Jan Kent

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a pleasure working with the Airway Group. From the time that I first contacted this company until the completion of the job, I have had the feeling that they were very anxious to understand and to meet my needs. The installation team worked hard for three days in uncomfortable conditions in my loft space. It was an extremely hot week, They kept me up to date with the progress of the work and answered my queries on the way the system worked and the function of the many parts of the set-up. It was clearly obvious that they worked together as a team. I would have no hesitation in advising a potential customer seeking an air conditioning system to go to the Airway Group.”

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Posted 1 week ago

“Everyone was fantastic and the job was completed in a much faster timeframe than expected. Already loving the air con in this heat, well worth the money! Have already recommended them to a few people at work and will continue to do so proudly.”

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Posted 2 weeks ago

Thank you for the excellent review!

Posted 1 week ago

“Great service carried out by Nik for all our units. Nik was timely, polite and thorough in his work. Hopefully another year of trouble free air conditioning. Thank you.”

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Posted 3 weeks ago

Thank you for the wonderful review!

Posted 3 weeks ago

“Very good installation done on scheduled date.”

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Posted 3 weeks ago

Thank you for the good review!

Posted 3 weeks ago

“From start (placing order) to finish (installation complete) the service and workmanship was excellent. I would have no hesitation in recommending Airway to friends and family Thank you”

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Posted 3 weeks ago

Thank you for the great review!

Posted 3 weeks ago

“We had our first yearly maintenance check yesterday. The engineer, Matthew, showed us how to clean the filters (which we'd not done) and gave us useful tips for using the remote. He was very friendly and helpful, and particularly patient in answering our list of questions, which we'd been saving up for the past year! Thank you, Matthew.”

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Posted 1 month ago

Thank you for the lovely review!

Posted 3 weeks ago

“From Luke's site assessment, suggestion and estimate, Charlottes timely communication to Kester's 'heroic' solo installation in torrential rain, our AC installation took just over 2 weeks from enquiry to commissioned status costing £1600. Thats with staff falling ill at the busiest (hottest) time of year. Having put up with 30+deg C room temps with a mobile AC only able to cool a small room, we (inc dog) can now retreat to comfort in our 6x5M living room. So in summary, the sort of professional service you hope for.”

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Posted 1 month ago

Thank you for the excellent review!

Posted 1 month ago

“From the very start to the finish (sorry awful at remembering names) absolutely delighted with the seamless service received. I’m a bit of a cleanliness freak but I think they left the place even cleaner than they found it! This is my third air con unit with Airways. They are a fabulous company and I have no trouble in recommending them to friends, which I do frequently. Would also like to comment on the dynamic between the highly qualified engineer and his apprentice: it was teaching at its very best with an obviously keen and able pupil. A real pleasure to witness. Always delighted to see Julian who is so kind and professional.”

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Posted 1 month ago

Thank you for the excellent review! I will pass this to our install team!

Posted 1 month ago

“Great service,very friendly.The engineers that came here to do the work was outstanding. Very polite, respectful, helpful, basically they didn’t put a foot wrong. Nothing was too much trouble. Thank you Charlotte, Julian and the team. Very happy customer.”

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Posted 2 months ago

Thank you for the great view, I will pass this to our install team!

Posted 2 months ago

“Great service provided, from survey to install good communication throughout. Engineers arrived early and worked under difficult conditions on the day. Would defiantly recommend.”

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Posted 3 months ago

Thank you for the good review!

Posted 3 months ago

“From the moment of requesting a quotation to the actual installation of the domestic aircon by Steve & James it has been a very smooth professional process. We are very impressed by Airway and would not hesitate in recommending their service & products to others”

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Posted 3 months ago

Thank you for the great review!

Posted 3 months ago

“As usual great service. Arrived punctually, carried out service of 3 units. Clean, tidy and efficient. We have been using Airway for 10 years and have never had a problem. In fact had a new unit installed in October last year and instead of getting a local company we used Airway as we have always been more than happy with their attention to detail.”

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Posted 3 months ago

Thank you Tony for the 5* review!

Posted 3 months ago

“Brian, with his apprentice Wes have been simply excellent. Punctual, pleasant, hard working, thorough communication and efficient. The work so far has been clean and neat. The supervision and guidance to Wes by Brian seems v v supportive. Brian has a thorough excellent dynamic understanding of the job and is clearly a gifted multitasker !!! Wes is always very good natured & I am sure he has a future as an excellent engineer. The manager of the project, Ricky, is very amiable, easy to work with and very helpful. Luke, the overall Manager was very professional and promptly resolved a minor hiccough. So far - customer service - excellent ! (The system will not allow me to upload photos).”

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Posted 4 months ago

Thank you for the excellent review! I will pass this to our install team.

Posted 3 months ago

“we had issues with air conditioning unit since moving into new company property. Airway group sent engineer Darren.W. he was efficient, fixed the problem would highly recommend.”

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Posted 4 months ago

Thank you for the great review, I will pass this feedback to Darren!

Posted 4 months ago

“Excellent service, engineers were prompt and polite. Would highly recommend”

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Posted 4 months ago

Thank you Wayne, I will pass your great feedback to our Install team!

Posted 4 months ago

“We recently had Matthew from Airway Group service our air conditioning units, and we couldn't be happier with the experience. From start to finish, Matthew provided exceptional service. He was incredibly professional, arriving on time and clearly explaining the work he would be carrying out. Matthew was also extremely polite and considerate, taking the time to answer all of our questions and ensuring he left our property clean and tidy. Most importantly, Matthew did a great job servicing our air con units. They are now running more efficiently than ever! We were thoroughly impressed with his expertise and attention to detail. We highly recommend Matthew and Airway Group for any air conditioning needs. We will definitely be using their services again in the future. Thank you, Matthew, for your outstanding service!”

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Posted 5 months ago

Thank you for the wonderful review, I will pass this to Matthew!

Posted 5 months ago

“My husband and I are very happy to recommend Airway Group. Their customer service is excellent. Everyone we have dealt with has been helpful, friendly and efficient, and all our questions were answered promptly. The electrical work and air-conditioning installation process went very smoothly, and we were kept informed about what they were doing, when the power would be switched off etc. As the installation took place in February, we haven't been able to put the air-conditioning to the test, but I can say that the heating function works well. The work is all very neat and professionally finished, and their prices appear to be reasonable.”

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Posted 6 months ago

Thank you Judith for the great review, I will pass this to our Electrical and Install teams!

Posted 6 months ago

“Absolutely brilliant service the engineer was very polite and explained what he had to be done very thorough service thank you”

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Posted 6 months ago

Thank you Michael for the great review!

Posted 6 months ago

“Excellent service from Airway as always. Have been customers of theirs for the past 9/10 years and would not go anywhere else. Nothing is ever too much trouble and their workmanship and back up service is first class.”

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Posted 6 months ago

Thank you for the fabulous review Jim! I will pass this to our install team :)

Posted 6 months ago

“Arranging servicing for our air con units was easy. The engineers arrive on time and get on with the job with no fuss. We are a GP surgery so arranging access to some units can be challenging, but the engineers are always happy to accommodate. The engineers who visited us this week were excellent. I'm just sorry I can't remember their names.”

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Posted 6 months ago

Thank you for the wonderful review Jane! I will pass your feedback to Darren and Sam :)

Posted 6 months ago

Airway Group is rated 5.0 based on 191 reviews