Ace Safetywear Reviews

Name: Ace Safetywear
Address: Emberton House, Yeomans Way, Bournemouth, Dorset
Rating: 4.69

4.7 Rating 1,191 Reviews

98 %

of reviewers recommend Ace Safetywear

4.7

Based on 1,191 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ace Safetywear:

Everything from protective clothing, footwear and hard hats to first aid kits and goggles. A huge range of products are available to buy online today!

Visit Website

Phone:

01202 240004

Email:

sales@ace-safetywear.co.uk

Location:

Emberton House,
Yeomans Way,
Bournemouth
Dorset
BH8 0BP

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Ace Safetywear 5 star review on 16th September 2024

Stephen R

Ace Safetywear 5 star review on 25th October 2023

MISS JANA S

Ace Safetywear 5 star review on 13th May 2023

Stelios K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered two weeks ago and still no update or communication about the delay. Delays happen, but being completely ignored as a customer is not acceptable. Very disappointing service.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, Jurgita. We sincerely apologise that you were not contacted sooner regarding your order. We understand how frustrating it is to feel ignored, and this is not the level of service we aim to provide. We are currently investigating internally to understand why this happened and to prevent similar occurrences in the future. In the meantime, we have reached out to you directly with more details about the delay and advised when new stock will be available from the manufacturer. Again, we’re very sorry for the inconvenience caused and want to assure you that we will work closely with you to resolve this matter to your satisfaction. Thank you for your patience and understanding. Ace Safetywear

Posted 2 months ago

“Great service, nice and easy and on time delivery”

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Posted 2 months ago

“Fast to ship and exact product I’ve been looking for. Thank you.”

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Posted 2 months ago

“Speedy service. Cracking boots and great quality. Haven’t given them a big test yet but I’m confident they’ll do the job really well based on first go!”

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Posted 2 months ago

“Top safety boots, very comfortable.”

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Posted 2 months ago

“Only just been delivered today! therefore delivery system judged to be poor. The safety boots are as ordered but there was only ONE PAIR OF GLOVES in the boot box not the pack of ten ordered and paid for.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced. Your order was dispatched on time, but unfortunately, there was an unexpected delay with the courier, which we understand caused frustration. Additionally, we sincerely apologise for the system error that resulted in only one pair of gloves being shipped instead of the pack of ten you ordered and paid for. Please be assured that we have already reached out to you directly to resolve this matter to your satisfaction. It’s never our intention to let our customers down, and we truly appreciate you bringing this to our attention. When issues arise, we do our best to resolve them promptly and fairly. Thank you for your patience and understanding. Ace Safetywear

Posted 2 months ago

“Nice and comfortable”

Ace Safetywear 5 star review on 2nd December 2025

Helpful Report

Posted 2 months ago

“Haven't received them yet so can't write a review”

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Posted 2 months ago

Thank you for your feedback. We’ve spoken with you directly and checked with our courier, who has advised that delays have occurred due to the increased volume from Black Friday sales. They have apologised for the inconvenience. We’ve confirmed your delivery is scheduled for today and have sent you the tracking details. If you experience any further issues, please contact us directly. We sincerely apologise for the delay and want to assure you that we take these matters seriously and escalate with the courier whenever possible.

Posted 2 months ago

“Quick postage, everything like described, highly recommended”

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Posted 2 months ago

“Excellent”

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Posted 3 months ago

“Nice comfy boots”

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Posted 3 months ago

“Very good wellies”

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Posted 3 months ago

“Still no boots after a week. Have bought from in the past. Not again.”

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Posted 3 months ago

Thank you for your feedback, and I’m truly sorry to hear about the delay in receiving your boots. We understand how frustrating it can be when an expected delivery doesn’t arrive on time. I want to assure you that your order was dispatched and is currently with the courier. Unfortunately, it appears there has been an issue on their end which has caused a further delay. We are now escalating this matter directly with the courier to find out what has happened and to ensure your parcel is delivered as soon as possible. We’ll keep you updated with any developments. Please accept our sincere apologies for the inconvenience caused. Your satisfaction is very important to us, and we appreciate your patience while we work to resolve this. Kind regards, Ace Safetywear

Posted 3 months ago

“Excellent price, excellent communication and fast delivery”

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Posted 3 months ago

“Very happy”

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Posted 4 months ago

“Prompt order delivery on time”

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Posted 4 months ago

“The product is of excellent quality. The package arrived quickly.”

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Posted 4 months ago

“Great boots however the delivery could be better the box has turn up looking like it has been thrown from the roof of a 10 story building”

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Posted 4 months ago

“Delivery and jacket awesome!”

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Posted 4 months ago

“Fast delivery, feel really comfortable. Time will tell. Looking forward to using wearing all day.”

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Posted 4 months ago

Ace Safetywear is rated 4.7 based on 1,191 reviews