Ace Safetywear Reviews

Name: Ace Safetywear
Address: Emberton House, Yeomans Way, Bournemouth, Dorset
Rating: 4.69

4.7 Rating 1,210 Reviews

98 %

of reviewers recommend Ace Safetywear

4.7

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email

About Ace Safetywear:

Everything from protective clothing, footwear and hard hats to first aid kits and goggles. A huge range of products are available to buy online today!

Visit Website

Phone:

01202 240004

Email:

sales@ace-safetywear.co.uk

Location:

Emberton House,
Yeomans Way,
Bournemouth
Dorset
BH8 0BP

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Ace Safetywear 5 star review on 16th September 2024

Stephen R

Ace Safetywear 5 star review on 25th October 2023

MISS JANA S

Ace Safetywear 5 star review on 13th May 2023

Stelios K

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’m really disappointed with this jacket. I’ve been wearing Flexitong clothing for years and have always been very happy with the quality, which is why this was such a let-down. I ordered both trousers and a jacket in size XS, as I always do. The trousers fit perfectly, but the jacket is extremely short and the pockets are very small and shallow. I wore the jacket to work and every time I bend down, my entire back is exposed. The pockets are also impractical — I can’t fit essential items like my calculator, FOB, paperwork or a small notebook. I don’t know if my particular jacket is faulty, but the previous versions were definitely much better in terms of fit and functionality.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback, and we’re very sorry to hear that the jacket didn’t meet your expectations — especially as you’ve been a long‑time wearer of Flexitog clothing. If the jacket has not been worn for work, and the tags and original packaging are still intact, we are more than happy to arrange a return or exchange and help you find a more suitable option. As the retailer, we unfortunately do not have control over the design or specification of the garment. However, we genuinely appreciate your detailed comments regarding the length and pocket functionality. Feedback like yours is extremely valuable, and we will make sure it is passed directly to Flexitog, the manufacturer, so they are aware of the issues you’ve highlighted. If you’d like assistance with a return or would like recommendations for an alternative jacket with a better fit and more practical storage, our Customer Services team will be happy to help. Ace Safetywear

Posted 2 months ago

“This is the 2nd time I have ordered from Ace- they offer a brilliant service which is easy to navigate their website and their prices are the lowest for the item I required, delivery was super quick!”

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Posted 2 months ago

“Brilliant service, brilliant product, delivered next day. Will definitely be using again! Thank you”

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Posted 2 months ago

“Thanks 👍 I'm very happy 😊”

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Posted 2 months ago

“I have worn these work boots for years and this was a replacement pair. Very good price and quick delivery. very happy.”

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Posted 2 months ago

“Super fast delivery,good product and competitive price.”

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Posted 3 months ago

“Excellent footwear I can highly recommend the work boots”

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Posted 3 months ago

“Super quick delivery! Great service. “ I’ll be back…..””

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Posted 3 months ago

“Ace delivered really quickly and I couldnt fault their communication or efficiency.”

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Posted 3 months ago

“Based on my first purchasing experience would defintiely buy from this company again., Straighforward online process, item was delivered promptly and most importantly someon picks up the phone when you have an enquirty to make. A valuable service feature in this day and age!”

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Posted 3 months ago

“A big thank you to Ted for sorting out my order”

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Posted 3 months ago

“Great price”

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Posted 3 months ago

“Unfortunately I cannot review this product as I have no revived it”

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Posted 3 months ago

Hi, I’m very sorry that our review request reached you before your order had even been delivered. This happened because the automatic review emails were automatically sent during our Christmas and New Year shutdown, and unfortunately went out before we returned and processed outstanding orders. Your order was completed as soon as we reopened, and I’m pleased to confirm it was delivered shortly afterwards. Our sincere apologies for asking for feedback too early — we completely understand how frustrating that can be. We hope you are now enjoying the item and it meets your expectations. Thank you for your understanding. Kind Regards Ace Safetywear

Posted 3 months ago

“Came before expected delivery time A+++”

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Posted 4 months ago

“Really good value supplier ... and the goods (V12 safety boots arrived in two days!) were perfect in condition and well packaged.”

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Posted 4 months ago

“Good prices, quick despatch and delivered when predicted! What more could you ask for from online service?”

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Posted 4 months ago

“Very easy to order and pay online. Speedy delivery too. Great service.”

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Posted 4 months ago

“Helpful and friendly staff, quick delivery when in stock”

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Posted 4 months ago

“Great service, courier company they use were spot on and of course the products are great too.”

Helpful Report

Posted 4 months ago

“Ordered two weeks ago and still no update or communication about the delay. Delays happen, but being completely ignored as a customer is not acceptable. Very disappointing service.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Jurgita. We sincerely apologise that you were not contacted sooner regarding your order. We understand how frustrating it is to feel ignored, and this is not the level of service we aim to provide. We are currently investigating internally to understand why this happened and to prevent similar occurrences in the future. In the meantime, we have reached out to you directly with more details about the delay and advised when new stock will be available from the manufacturer. Again, we’re very sorry for the inconvenience caused and want to assure you that we will work closely with you to resolve this matter to your satisfaction. Thank you for your patience and understanding. Ace Safetywear

Posted 4 months ago

Ace Safetywear is rated 4.7 based on 1,210 reviews