“Great communication and service, which can be rare among some trades. These guys were solid, the installation of 2 radon extractor systems was flawless, and the whole follow through with the testers being analysed and results sent to us was very smooth and fast. All in all, a great company, that does what they promise. Highly recommended.”
“I opened the pod !!! as no instructions not to ???”
Posted 1 month ago
Thank you for your feedback, we have not previously been aware of any customers having an issue with this element of the instructions. However, due to your feedback, we shall look to further clarify our instructions. As you have opened the pods it is possible that you will have obtained an inaccurate result and I will contact you about this and send replacements if you wish.
“Quick and professional response to our enquiry about installing a radon fan following an independent test that showed that action needed taking. Martin talked us through what we needed and we worked out the position with photos. Installation followed within a couple of weeks which was quick and done tidily. The fan does sound a bit louder than expected but worth it for peace of mind. The subsequent test provided by A1Radon has shown a remarkable drop in radon in the house which is a relief as I had been previously diagnosed with lung cancer and now feel safer. Other firms contacted either failed to reply or gave misleading information. I would definitely recommend.”
“Disappointed with the communication/information regarding the returns.”
Posted 1 month ago
Thank you for your feedback.
Royal Mail insists that very limited information is included on the returns address and the label supplied was printed in line with this requirement.
We are looking into other options as we are aware that this does occasionally confuse our customers. However, I note that you did not log the test end date online, until after returning the detectors, so did not receive the additional information which would have been shown reminding customers of the postage procedure.
As a result of your modifications to the address label, Royal Mail delivered your detectors to our business address, rather than to the independent laboratory. Once they arrived with us we forwarded them onwards, but this resulted in a delay in the results.
“Very pleased with the speed of both delivery and results from meters purchased from A1 Radon. Meters simple to use and communication on responding to a couple of queries was great. Happy to recommend A1 Radon.”