“Initial negative review due to no response, however turned out my emails had gone into a junk mail folder and not intentionally ignored. Martin resolved the issue as soon as this review made him aware.”
Posted 2 months ago
HI Tassika, the return detectors have never arrived at the lab and have been lost in the Royal Mail Post network, we recommend on our instructions that you return the detectors using Signed For or Special Delivery so you have proof of postage, tracking and compensation in the event of a loss.
Your emails did get missed in the Junk folder of an automated mailbox, this was resolved when I was made aware of the problem with the negative review, by simply calling you and sending out another set of detectors the next day. Thanks Martin
“I have always found Martin a Very Helpful and knowledgeable person who has helped us out when we needed the Test kits asap and results even faster. His prices are very competitive and delivery is always fast and the Product good quality. Going to order another kit in the next 5 days. Gladly recommend him, Ian, Paul & Shirley”
“Very quick delivery, clear instructions and a simple web interface that held details of our detectors. Once returned our results were available shortly after and were very easy to understand. Highly recommended.”
“Ordering via website was quick and simple with clear instructions as were instructions for installing and processing the detectors. The communication from the lab after collection of was less good, with no expected timescales given and having to chase results.”