Thank you for leaving a review, once you called the office it was apparent you were not receiving the results. I asked you to send me a test email so I could reply. When I received this email, the address it was sent from was different, too the registered one on the account.
It had a “1” at the end of it. When I changed your email to this new email address you received the results as soon as they were resent.
including this invite to leave a review.
“A1’s website is easy to understand; they provide an efficient service with quick turnaround times: the test certificate is immediately available online. Happily for us radon tested well below the limit where radon starts to be of concern.”
“Very competitive on price for the radon testing kits, theirs was the cheapest I found and I received the kits very quickly. They provide a postage paid return envelope and you get results back by email in 5 business days while some other companies can take up to 10 business days.”
Sorry, you have had an issue with the results. I have checked the order number and investigated why you have not received the results. When the order was placed there seems to have been lots of numbers after the email address, it is possibly an autocomplete error.
When the results were emailed, they would not have been received due to this. I also suspect that you never received the invoice and tracking info as well. Unfortunately, I cannot see any messages from you.
This issue was only picked up when we texted the mobile number on file, inviting you to leave a review. I have sent you a text so you can confirm the correct email address for us to send the results.
“I would recommend using this company. They provide the test kits at a cheaper rate than their competitors, they also include pre-psid postage envelope for returning the radon kits. I received my results by email a week after returning the kits, which was great as some companies take longer.”
“Great communication and service, which can be rare among some trades. These guys were solid, the installation of 2 radon extractor systems was flawless, and the whole follow through with the testers being analysed and results sent to us was very smooth and fast. All in all, a great company, that does what they promise. Highly recommended.”