This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
A Little Bit Special
"Ordered a personalised gift as part of a bigger gift for my friends 50th birthday and as she lives away wrapped everything up together to give her in plenty of time. The 1st item arrived damaged, so they said they would do the gift again and send straight to her address, I asked them to NOT arrange delivery before her birthday and they advised they wouldn't.
My friend texted me 3 days ago to say the item had been received and it's not even been her birthday yet.
All they can say is sorry and will refund postage, will never use this company again or recommend to anyone terrible customer service, and now they say if I send the damaged one back and pay they will refund.... MY FRIEND HASN'T EVEN OPENED THE ORGINAL GIFT YET SO CAN HARDLY ASK FOR IT BACK."
Hi Joanne, as we have advised you on numerous occasions the request to send the replacement after a certain date had been missed by production. As a reprint is treated as priority it was sent out as a matter of urgency. We have apologised on numerous occasions and refunded part of the order as a goodwill gesture. We have also advised you that as the replacement gift was in a perfect condition you have actually received what you paid for. However as a further goodwill gesture we have advised that if you wish to return the replaced item we will issue a full refund
Posted 1 week ago
"Really impressed with the service received - ordered the item on Tuesday and it arrived on Friday and was well packaged. Pleased with the product itself but am slightly disappointed with the personalisation as it is not central and looks a bit sloppy."
Hi, We are sorry that you're not completely happy with your product. If the personalisation is wrong please send an email to email@example.com quoting your order number and a photo showing the issue and we will be happy to issue a replacement.
Posted 2 weeks ago
"Only gave 1 star as couldn't leave zero. Utter useless and unhelpful company, Avoid at all costs. They lie when they say items have been dispatched. Pay a bit more and shop elsewhere."
"Great service, great products and very nice people, I will definitely buy from here again."
"I ordered a personalised photo frame. The frame looks amazing, what a wonderful gift for someone special."
"We received our personalised order very quickly. It was in great condition when it came but the stopper on the money box wasn’t there. Emailed the company and straight away it was put in the post and I received it the very next day! Fantastic service from start to finish. Would highly recommend this company! Updates on the orders were great too! Very happy! Thank you :)"
"Extremely disappointed with this company. Placed an order on 15th December after telephoning to check whether this would arrive before Christmas, was assured it would. Kept chasing and was told it had been dispatched on the 18th, I even paid extra for the 1st class post option- the item has still not arrived!
The company have stated I failed to put the door number on my order..... if this was the case how could the order have been dispatched as they stated.
Have requested a refund and this request has been ignored. Very, very poor."
Hi Lorna, your order was dispatched within our timescales, because you failed to put a house number on your delivery address the parcel was returned back to us. Unfortunately this is beyond our control and we have to wait for Royal Mail to do this. We have since sent it beck out to you again now that you have given us the correct address. I'm afraid we can only send orders to addresses that we are given and we don't manually check them.
Posted 7 months ago
"I ordered a personalised angel Christmas Bauble 15/12/17 as a present, communication was excellent upto receiving goods that were broken way beyond repair 21/12/17 I made numerous attempts to phone/contact but no answer !! Did receive full refund, however a bit like the Tesco Turkey fiasco can not go out and buy another at short notice ! Was packing in box but still smashed "Royal Mail" Did video myself opening box and e:mailed it, had this item been intact I and the recipients would have been very happy, and a very different review."
Hi Des, I am sorry that your order was received damaged, unfortunately we have to rely on Royal Mail delivering our goods in a safe manner and unfortunately on this occasion they let us both down. Due to the timescales that were in place we were unable to offer a replacement in time for Christmas and therefore a full refund was given. I apologise for any inconvenience this incident may have caused.
Posted 7 months ago
"I ordered a personalised Christmas Bauble for our Christmas tree for our beautiful dog we lost in February and it was just perfect, heavy and well made, and made our tree look perfect"
"DO NOT ORDER FROM THIS SITE. Item ordered 1st December stillnot received. Will not answer phone ir email. I willbe contacting Trading Standards and reporting it as a scam site."
Your order was dispatched on the 12th December by 1st class post. A refund is currently being processed for you. We have replied to all the emails that you sent to us.
Posted 7 months ago
"Ordered bauble on 4th December
Told order 39262/041217/10 dispatched on 11th - Still not received,
Tried calling 0116 201 4424 - Never any answer, other online number is 0843 886 7878 is possibly a premium number
Looks like I have been scammed!!"
Hi Michelle, your order was dispatched on the 11th December so you should have received it by now. If not please let us know so we can either issue a replacement or offer a refund. Our phone lines are down currently and have been since Friday so I apologise for you not getting through to us.
Posted 7 months ago
"Order placed 1st December. Still not received. No reply received to email enquiry."
"I ordered on 4th December paying in full. The processing time was 3 to 5 days. On the 13th December they emailed me to say that due to damaged stock, they couldn't fulfil my order. I should have been told this on the 9th December, which would have given me sufficient time to order elsewhere, in time for Christmas. There was no goodwill gesture. I am bitterly disappointed and cannot recommend this company."
"Cannot praise enough! Place an order on Sunday after for an engraved product and was waiting for me when I got home the following Wednesday. Excellent service excellent product will definitely use again and recommend to others"
"I received my order very quickly and the quality of the product was excellent. I did have a query and Customer Services couldn't have been more helpful. Delighted!"
"Delivered my order promptly and its lovely"
"Personalised exactly as I imagined and quick delivery"
"They were easy to deal with and the goods sent were exactly what we expected."
"Fast service for a personalised product and much cheaper than other websites."
"Great service and a beautiful product"