6g internet Reviews

Name: 6g internet
Rating: 3.71

3.7 Rating 532 Reviews

67 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly bad experiences of the infrastructure going up that us too big to be in a residential area. The approach of overhead cables everywhere is a big step back in time. I won't purchase 6g because I dont like the huge poles and masts going up everywhere.”

Helpful Report

Posted 2 years ago

“Putting posts up. Using a technology that is now redundant. Indicating 6G as the speed but is a name only.”

Helpful Report

Posted 2 years ago

“Poor, you should see how they conduct themselves as they are putting up the equipment they bad 0 stars”

Helpful Report

Posted 2 years ago

“Been a customer for 2 years, if I could have closed the contract early without a charge I would have done, 6g people fob me off when I said i was in my cooling off period wasn't having none of it, wanner leave pay the remaining fee and leave, very cheeky unprofessional people. I is paying for the top speeds about £28 ish. Never had the top speeds which i am paying for, when i use to call them it's always same bulls*** story,take that wire out, that wire out, take their mum out, put that wire in, put that wire in, put their mum in. Looks like some problem issue we will make a ticket and get someone to look into the problem. Same old fu**ing Sh**. Many time phone use to go down and still does, If you got elderly parents like mine who depend on that phone 6g network ain't for them. Am sure I can go on and on. My contracted ended Dec 2022. Am still paying for the service, since January 2023 internet not been working properly, Not got time to keep calling them Bottom line don't waste your money and time with 6g network. Zero star if I could.”

Helpful Report

Posted 2 years ago

“Waste of money lost service for for 2 days”

Helpful Report

Posted 2 years ago

“Really really concerned about the unethical way IX Wireless have erected these masts in residential areas when the government gave £5 billion to develop internet services in areas that were harder to reach. Seems this is not the case and it is a free for all with laws having been relaxed to not requiring planning permission. Many donations from the company to MPs in the past too highlighted by media reports. The company says the communicate with residents beforehand but we never got communication nor our opinion sought and considered in advance and nor did many others. I will never trust this company enough to sign up to services as a result of this and the fact these monstrous masts are a huge step back to old fashioned times but look even worse. I am interested to see how residential areas such as where I live having these masts forced upon us are affected in terms of house prices in the future. We dont want these masts nor this service sorry.”

Helpful Report

Posted 2 years ago

“I have had 6g Internet for 12 months now out of a 24 month contract At first it was ok and averaging around 50mbps I am on a contract of 100mbps The last few months have been a nightmare it's loses connection at least 5 or 6 times in a evening and is very very slow on speedtests I am getting less than 3mbps download and 0.75mbps upload it is driving me crazy I would not recommend 6g Internet to anyone and will be leaving as soon as I am able too”

Helpful Report

Posted 2 years ago

“Had issues with the broadband after 5 days very slow speeds, tech support saying they will reset the antenna and when it rains the broadband stops completely. Had a friendly man from Clitheroe named Adam install a CCTV setup and I asked him if he knew anything about broadband and he said it maybe poor alignment or miss alignment with with the mast. He said it's common for signal to drop with rain snow and fog but if the antenna is aligned then the drop is minimal over short distances and shouldn't cause much of an issue. I did offer to pay him if he fixed it but he said I need to contact my provider to request someone comes out to fix it.”

Helpful Report

Posted 2 years ago

“Well what can I say, the biggest load of rubbish I've had since dial up. Worked well for a couple of weeks and the quickly down hill till the end. I even payed the contract up arly just so I could get away from the buffering. The customer service, all they ever said was its showing your getting the right speed at their end but when I said well I've done a speed check and I'm not even getting a quarter of the speed I should. I've turned it off and on more times than than I've turned my TV off for 2 years and all I get told they go off their speed checker and no other. Even after I paid up the contract they still kept taking money even thou I'd got an email that stated I'd payed up and balance was zero. The customer service are very rude and never ring you back. Such a waste of time, don't waste your money.”

Helpful Report

Posted 2 years ago

“I do not recommend, for the first 2 months it was perfect, for half a year only problems,”

Helpful Report

Posted 2 years ago

“Service is always going down, especially at times when I can't contact you, like tonight which is Sunday, if I could leave my contract without penalty I would.”

Helpful Report

Posted 2 years ago

“I would have given ratings in negative if options would be their. I was taking for my refund amount since 2 months and I didn't get it back. And the costomer care guy name Omar was so rude and was shouting as if he own us and disconnected conversation. This was done on 9/1/23 around 11:30am. Some senior authority need to listen the recorded call. I am highly disappointed and soon I am going to complain about such behavior and mental harassment.”

Helpful Report

Posted 2 years ago

“Absolutely awful company. The customer service team are rude and laugh at you when making a complaint. I have had this Wi-Fi for 2 months and the speeds are awful. I get told I have a virus that I have to deal with as it’s my fault and not there’s. I think this is an excuse for their poor company as I have raised complaints and taken it further.”

Helpful Report

Posted 2 years ago

“Worst provider ever. Many complaints made from service started in May this year. No point, they actually don’t care. Every evening speeds go down. Actually complaints were made from the second day of getting connection and can’t get rid of the contract if not paid a huge money”

Helpful Report

Posted 2 years ago

“DONT WASTE YOU MONEY!!!! don't waste your money on this Internet iv been with them 2month and there's not been a day when the Internet doesn't go off, ring them every time and they say its because there working on updating the Internet (what for a full 2 months iv been with them -yea ok)they won't knock money of your bill for the down time and they won't let you leave, the customer services attitude when you speak to them is absolutely disgusting....WORST INTERNET COMPANIE IV EVER BEEN WITH..”

Helpful Report

Posted 2 years ago

“Please do not even think about using this service.pay a little more on a more established Internet provider.my 6g internet is down so many weekends and as no engineers work at weekends I'm left blank until Monday.useless and never inform or refund for lost downtime.do yourself a favour and look elsewhere!.”

Helpful Report

Posted 2 years ago

Hello Michael, We are very sorry you are experiencing drop outs. Many reasons can clause drop outs. I will have the CS team to call you to see if we can get an engineer out to try and find out the cause of the drop outs. Hopefully we can help you resolves this matter as soon as possible.

Posted 2 years ago

“Harrasing horrible ableist company that think it's ok to call 50times a wk when I've been told they won't call again, do not use this company if u value your sleephealth and sanity”

Helpful Report

Posted 2 years ago

Thank you for the review, I am really sorry this has been the matter, I can ensure you that I will have your name/number taken out contacts.

Posted 2 years ago

“I signed up for 6g service and was surprised that they insisted that I agree to a direct debit mandate before they would survey my property to see if the antenna could pick up the signal (apparently it needs to be line of site). Your 6G surveyor who went up on my roof and told me they did not have line of site so they could not proceed and that sales would be in touch to inform me that they would not be able to provide the service. However, I next received an email that said I had cancelled the order which is not true and today 6G deducted £4.99 from my account via the direct debit mandate. I have tried email them (but the email says their email address is not monitored so I would not receive a reply) so that they could refund the £4.99 and confirm it is 6G who are unable to provide the service and not that I had cancelled. Regards,. They subsequently admitted they cancelled the contract and promised to refund the £4.99 (apparently a 'setup fee') not mentioned anywhere on their website. However, after ten days I am still waiting for the refund. I can't believe that overall this organisation has gained over 4 stars after seeing all the negative reviews.”

Helpful Report

Posted 2 years ago

Hi Graham, As I can see this has now been resolved, I want to apologies again for the inconvenience caused.

Posted 2 years ago

“I applied online and was emailed to confirm this. For a week nothing happened so I called and was told that my application was not there. It was restarted via phone and this process took over an hour and several calls. When all should have been done and I waited for the URL to pay and start the service, the email never came. All I received were the generic messages like when I first applied online. With the slow and unresponsive service, I will save myself the headache and look for another ISP.”

Helpful Report

Posted 2 years ago

Hi David, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

“Been supplied by 6g for nearly 2 years now, it started ok, had a few down time annoyingly at weekend when no one available, but they were normally corrected very quickly on the Monday. However for the past few weeks, the service has been terrible and mostly un usable with speeds as low 4gb per sec, and fluctuating and dropping out all day, even playing a song on alexa is an issue it has and got to the point i have had to have a land line broadband fitted as a back up, i wholly believe this is due to them expanding the network in our area, but should look after the first customers. I would avoid until the network stable, shame as they are onto somthing”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for the review. We are sorry that you have had these issues. If you feel that you need to discuss this matter even more we do have a local customer service team that can help further. Customer service number is as followed - 01282 214000

Posted 2 years ago

6g internet is rated 3.7 based on 532 reviews