6g internet Reviews

Name: 6g internet
Rating: 3.71

3.7 Rating 533 Reviews

67 %

of reviewers recommend 6g internet

Company Reviews

Metrics

Info

3.7

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

About 6g internet:

6G Internet offers over the air internet access at fibre equivalent speeds.

With packages offering 20mb to 100mb for residential customers and up to 300mb for business users, the super low latency on offer has proven to be beneficial to people who stream tv and who game online.

Based out of Simonstone, Lancashire the UK based 6G customer service team can be reached on 0800 915 6138.

Please feel free to leave a review on the product or level of service 6G Internet have offered you.

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Phone:

0800 915 6138

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed was only met once. Honestly if you want to cancel contact the ombudsman because their customer service or management won't do anything.”

Helpful Report

Posted 3 years ago

“Same here. Signed up at the beginning of October and promised installation before the end of the month. They cancelled two installation dates on the 16th November and again two days before installation which was supposed to be this Friday the 26th November saying that my property couldn't get a reception. Funny that next door had it installed last week!! Unprofessional timewasters but maybe a blessing in disguise reading the horror stories people are have having with these clowns........”

Helpful Report

Posted 3 years ago

“All promise - no delivery. Taken a deposit & canx 2 days before installation. Was all for supporting a local business but they don’t seem to want the custom.”

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Posted 3 years ago

“The worst broadband ever. Been with 6G Internet for the last 4 months and the speed has been terrible.I'm advised I will get an average speed of 100mbps and when doing a speed test I get speeds of 6.17mbps Further to this when I complain about this I get advised to send multiple screenshots, apparently the issue is resolved for a few days and then same thing again. Half the time theres no point even calling through cos you know what they'll say or ask you to do. If you want perfect guaranteed speed then you pay an additional fee to get this. When wanting to leave a broadband which hinders you to work from home you HAVE to pay the early termination fee, no way out of it! Sorry I couldnt give MINUS 10”

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Posted 3 years ago

“Not working”

Helpful Report

Posted 3 years ago

Hi Mahammed, We are sorry to hear that you have been experiencing issues. I can see that you spoke to one of our agents yesterday and your issue was resolved and your speeds were within the contracted speeds. Should you have any further issues please do not hesitate to contact us on 01282 214000. Many thanks 6GInternet

Posted 3 years ago

“You need to send your staff for proper customer service training! The staff in the call center in burnley are very rude disrespectful people! After my experience today I will be going with another company for Wi-Fi”

Helpful Report

Posted 3 years ago

“Another weekend without any internet access. No engineers available to fix the issue until Monday. I’ve literally lost count how many weekends and evenings we’re left without access to the internet and told by “technical support” nothing can be done.”

Helpful Report

Posted 3 years ago

“Could have killed my family. Their engineer drilled into the gas mains of my house and the only thing stopping a catastrophe was a single screw. 6g refused to accept liability let alone checking to see if everything was now safe or even an apology.”

Helpful Report

Posted 3 years ago

“its the slowest internet and it keeps stop working every now and then. You be lucky if it work fine all day.”

Helpful Report

Posted 3 years ago

Good Morning Adnan, we are sorry that you feel our services have not lived up to expectation. I have checked your account and I can see that you are in fact achieving more than your contract speeds with no drops since your service was installed. If you do however believe you continue to suffer from slow speeds, please do not hesitate to contact our customer service team on 01282 214000. Kind regards, 6G Customer Service

Posted 3 years ago

“I honestly cant wait until my contract is up. Its always going off and when its working its so slow. Its terrible if all 3 of my children connect. Wouldn't recommend at all.”

Helpful Report

Posted 3 years ago

“Really really slow Internet since installed, un useable and paying full.price, can never get hold of customer services”

Helpful Report

Posted 4 years ago

“Good installation team and service seemed OK initially. Now it is offline more than online, I am sick of continually switching the router on and off to reset it in the hope it works. Reasonably fast on the occasions that it is working.”

Helpful Report

Posted 4 years ago

“Over the last year, I must have contacted 6ginternet over 10 times! this is unacceptable! Again, I have no internet. I'm connected to my phone hotspot!!! I cannot even translate my frustration! Additionally, your website and your statements to customers are pure lies! You're never on 'my side' and you have locked me in a 2-year contract, yet you do not provide the service!!!!!!!! I want to get out of the contract at no additional fee. If anything you should be paying us for wasted time, and wasted hours of work that has been lost due to poor connection. I have never experienced so many connection losses with anyone else. When it works, it works as promised, unfortunately, that is not often.”

Helpful Report

Posted 4 years ago

“Disconnects between 2-15 times a day so have keep turning power off and on. Or and my first bill was £28 after being promised a fixed rate of around £20 for 2 years with no hidden charges... and another thing the router looks like ??? Well google it and laugh away.. stay away!!!”

Helpful Report

Posted 5 years ago

“ABSOLUTELY RUBBISH You DON'T get 100mbps and on top of that NO Internet few times in a day. Absolutely rubbish customer service and they DON'T care about customers. Customer service is a joke, the staff do not know anything. PLEASE AVOID 6G AT ANY COST OR YOU WILL REGRET IT”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“You DON'T get 100mbps and on top of that NO Internet few times in a day. Absolutely rubbish customer service and they DON'T care about customers. PLEASE AVOID 6G AT ANY COST OR YOU WILL REGRET IT.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“People will knock on your door and will show u this dream of 100mbps and number transfer and all sort. But they are not capable of any thing. Telling customers to contact old suppliers and get this and that information and when you do they come again and ask for more. Totally incapable of supplying 100mbps, i barely got 40mbps and kept disconnecting. Their outer looks like massive spider laying on its back with 8 laged up in the air with 10 extra cables which masses up displays. Dont fall in to this trap. When you try to cancel the will threaten you with early termination charges and debt collector even when customers are within cooling off periods. According to them cooling of period finishes on first day. Stay away and when you get knock on door from 6g kick them hard and save yourself.”

Helpful Report

Posted 5 years ago

“Waste of time and money. Promises everything and then f***k off..”

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Posted 5 years ago

6g internet is rated 3.7 based on 533 reviews