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Renovate Direct Reviews

4.6 Rating 445 Reviews
89 %
of reviewers recommend Renovate Direct
Anonymous
Anonymous  // 01/01/2019
Delivery very swift and painless
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Posted 7 months ago
Happy with product do you offer a trade account?
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Posted 7 months ago
love samples sent just not found exact clour i am looking for
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Posted 7 months ago
No problems with my order came in good time no damage very efficient very pleased will definitely be ordering again when I start my living room
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Posted 7 months ago
Order and delivery was easy and prompt
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Posted 7 months ago
From start to finish Great company quick at resolving issues
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Posted 7 months ago
excellent company to deal with. Swift delivery
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Posted 7 months ago
Excellent service - fast delivery and extremely well packaged.
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Posted 7 months ago
The day before my order was due for delivery I received a phone call to say it was out of stock (only25sq meters) This may be okay as a one off but my friend had the same with a different product Coincidence? You decide
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Posted 7 months ago
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the delay to your order. Unfortunately, due to unexpected high demand, we were unable to fulfil your order as originally planned. While such occurrences are uncommon, we understand how frustrating this must have been. Your feedback is valuable to us, and we’re continually working to improve our stock management to avoid similar issues in the future. Kind regards Rebecca
Posted 7 months ago
I cannot recommend this company enough, I was a little apprehensive to start but read other reviews and went for it. Delivery arrived on chosen date, all on time, well packaged on a pallet ( even tho poor driver had mechanical issues). Product was as discribed. All in all a hassle free purchase fast and efficient delivery. Best price around for quality thick luxury click vinyl. I do wish I could purchase a extra couple of packs without a £40/£60 delivery charge which I paid the same for 15 packs
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Posted 7 months ago
Thank you for taking the time to leave a review. We’re thrilled to hear that you’re happy with your purchase, and the quality of the product. We understand your concern about the delivery charge for smaller orders. The courier we use depends on the weight of the shipment, and orders exceeding a certain weight cannot be sent via a standard parcel courier. This ensures your order arrives safely and securely. If there is anything outstanding that we can assist with, please let us know. Kind regards Rebecca
Posted 7 months ago
Products good but I'm stuck with 2 wooden pallets that will cost me £40 for the council to take away. I only bought 5 boxes of flooring so wasn't expecting to have to arrange disposal with the council for pallets.
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Posted 7 months ago
Thank you for your feedback. We're pleased to hear you’re happy with the product, but we’re sorry to learn about your concerns regarding the pallets. Currently, we don’t offer a collection service, as pallets are provided to ensure safe transportation of your order and for any potential returns. However, we understand the inconvenience this may cause and appreciate your feedback. Kind regards Rebecca
Posted 7 months ago
Excellent customer service service highly recommend
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Posted 7 months ago
Very good fast delivery 🚚
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Posted 7 months ago
Very good great service . Thank you
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Posted 7 months ago
Easy to use website and sample arrived in a couple of days
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Posted 7 months ago
Good response with samples waiting the order to be completed as we discussed
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Posted 7 months ago
Your Delivery Staff should take photo evidence of the entire Door or Video the Package as they insert into the LetterBox. Thanks
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Posted 7 months ago
Great customer services and very fast delivery. Ver Good quality product
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Posted 7 months ago
Quick despatch and communication
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Posted 8 months ago
1st time using Renovate Direct. Found them on Google having finding local stores and other online retailers expensive. Great choice and prices. Website easy to navigate and ordering effortless. Picked my delivery date weeks ahead due to decorating and delivery arrived on time. No damage. Packaged well. Will use again when looking to change my dinning room floor.
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Posted 8 months ago
Renovate Direct is rated 4.6 based on 445 reviews