Thank you for taking the time to share your feedback.
We're very sorry that part of your order arrived damaged., but I am pleased that we were able to resolve the matter quickly for you.
If there is anything more we can assist with, please don't hesitate to contact us.
Kind regards
Rebecca
“The process was easy after speaking to helpful staff Rebecca and driver was very good in keeping contact before delivering. The product is good too. Nice color as pictures on website. Thank you all.”
“Absolutely fuming with my experience with Renovate Direct!
Ordered the flooring for a commercial property to arrive on a certain date for the fitters to fit the flooring, was then told the item was out of stock! Decided on a different floor and waited in an empty unit all day to be told my delivery wasn't arriving. It finally did at the end of the delivery time slot to be 2 different types of flooring!
Had to spend another day at the unit for the right one to be delivered and again waited an entire day to be told it wasn't coming! Was promised it would be the next morning so had to arrange for someone to be there again! Disgusted with the whole experience and customer service!”
“The day before my order was due for delivery I received a phone call to say it was out of stock (only25sq meters)
This may be okay as a one off but my friend had the same with a different product
Coincidence?
You decide”
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the delay to your order. Unfortunately, due to unexpected high demand, we were unable to fulfil your order as originally planned.
While such occurrences are uncommon, we understand how frustrating this must have been. Your feedback is valuable to us, and we’re continually working to improve our stock management to avoid similar issues in the future.
Kind regards
Rebecca
“I cannot recommend this company enough, I was a little apprehensive to start but read other reviews and went for it.
Delivery arrived on chosen date, all on time, well packaged on a pallet ( even tho poor driver had mechanical issues). Product was as discribed. All in all a hassle free purchase fast and efficient delivery. Best price around for quality thick luxury click vinyl.
I do wish I could purchase a extra couple of packs without a £40/£60 delivery charge which I paid the same for 15 packs”
Thank you for taking the time to leave a review.
We’re thrilled to hear that you’re happy with your purchase, and the quality of the product.
We understand your concern about the delivery charge for smaller orders. The courier we use depends on the weight of the shipment, and orders exceeding a certain weight cannot be sent via a standard parcel courier. This ensures your order arrives safely and securely.
If there is anything outstanding that we can assist with, please let us know.
Kind regards
Rebecca
“Products good but I'm stuck with 2 wooden pallets that will cost me £40 for the council to take away. I only bought 5 boxes of flooring so wasn't expecting to have to arrange disposal with the council for pallets.”
Thank you for your feedback.
We're pleased to hear you’re happy with the product, but we’re sorry to learn about your concerns regarding the pallets.
Currently, we don’t offer a collection service, as pallets are provided to ensure safe transportation of your order and for any potential returns. However, we understand the inconvenience this may cause and appreciate your feedback.
Kind regards
Rebecca
