“The day before my order was due for delivery I received a phone call to say it was out of stock (only25sq meters)
This may be okay as a one off but my friend had the same with a different product
Coincidence?
You decide”
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the delay to your order. Unfortunately, due to unexpected high demand, we were unable to fulfil your order as originally planned.
While such occurrences are uncommon, we understand how frustrating this must have been. Your feedback is valuable to us, and we’re continually working to improve our stock management to avoid similar issues in the future.
Kind regards
Rebecca
“I cannot recommend this company enough, I was a little apprehensive to start but read other reviews and went for it.
Delivery arrived on chosen date, all on time, well packaged on a pallet ( even tho poor driver had mechanical issues). Product was as discribed. All in all a hassle free purchase fast and efficient delivery. Best price around for quality thick luxury click vinyl.
I do wish I could purchase a extra couple of packs without a £40/£60 delivery charge which I paid the same for 15 packs”
Thank you for taking the time to leave a review.
We’re thrilled to hear that you’re happy with your purchase, and the quality of the product.
We understand your concern about the delivery charge for smaller orders. The courier we use depends on the weight of the shipment, and orders exceeding a certain weight cannot be sent via a standard parcel courier. This ensures your order arrives safely and securely.
If there is anything outstanding that we can assist with, please let us know.
Kind regards
Rebecca
“Products good but I'm stuck with 2 wooden pallets that will cost me £40 for the council to take away. I only bought 5 boxes of flooring so wasn't expecting to have to arrange disposal with the council for pallets.”
Thank you for your feedback.
We're pleased to hear you’re happy with the product, but we’re sorry to learn about your concerns regarding the pallets.
Currently, we don’t offer a collection service, as pallets are provided to ensure safe transportation of your order and for any potential returns. However, we understand the inconvenience this may cause and appreciate your feedback.
Kind regards
Rebecca
“1st time using Renovate Direct. Found them on Google having finding local stores and other online retailers expensive. Great choice and prices. Website easy to navigate and ordering effortless. Picked my delivery date weeks ahead due to decorating and delivery arrived on time. No damage. Packaged well. Will use again when looking to change my dinning room floor.”
