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Renovate Direct Reviews

4.6 Rating 65 Reviews
89 %
of reviewers recommend Renovate Direct
The process was easy after speaking to helpful staff Rebecca and driver was very good in keeping contact before delivering. The product is good too. Nice color as pictures on website. Thank you all.
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Posted 18 hours ago
Absolutely fuming with my experience with Renovate Direct! Ordered the flooring for a commercial property to arrive on a certain date for the fitters to fit the flooring, was then told the item was out of stock! Decided on a different floor and waited in an empty unit all day to be told my delivery wasn't arriving. It finally did at the end of the delivery time slot to be 2 different types of flooring! Had to spend another day at the unit for the right one to be delivered and again waited an entire day to be told it wasn't coming! Was promised it would be the next morning so had to arrange for someone to be there again! Disgusted with the whole experience and customer service!
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Posted 2 days ago
Very impressed with quality and price
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Posted 4 days ago
Delivery very swift and painless
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Posted 5 days ago
Happy with product do you offer a trade account?
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Posted 5 days ago
love samples sent just not found exact clour i am looking for
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Posted 6 days ago
No problems with my order came in good time no damage very efficient very pleased will definitely be ordering again when I start my living room
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Posted 6 days ago
Order and delivery was easy and prompt
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Posted 1 week ago
From start to finish Great company quick at resolving issues
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Posted 1 week ago
excellent company to deal with. Swift delivery
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Posted 1 week ago
Excellent service - fast delivery and extremely well packaged.
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Posted 1 week ago
The day before my order was due for delivery I received a phone call to say it was out of stock (only25sq meters) This may be okay as a one off but my friend had the same with a different product Coincidence? You decide
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Posted 1 week ago
Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the delay to your order. Unfortunately, due to unexpected high demand, we were unable to fulfil your order as originally planned. While such occurrences are uncommon, we understand how frustrating this must have been. Your feedback is valuable to us, and we’re continually working to improve our stock management to avoid similar issues in the future. Kind regards Rebecca
Posted 1 week ago
I cannot recommend this company enough, I was a little apprehensive to start but read other reviews and went for it. Delivery arrived on chosen date, all on time, well packaged on a pallet ( even tho poor driver had mechanical issues). Product was as discribed. All in all a hassle free purchase fast and efficient delivery. Best price around for quality thick luxury click vinyl. I do wish I could purchase a extra couple of packs without a £40/£60 delivery charge which I paid the same for 15 packs
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Posted 1 week ago
Thank you for taking the time to leave a review. We’re thrilled to hear that you’re happy with your purchase, and the quality of the product. We understand your concern about the delivery charge for smaller orders. The courier we use depends on the weight of the shipment, and orders exceeding a certain weight cannot be sent via a standard parcel courier. This ensures your order arrives safely and securely. If there is anything outstanding that we can assist with, please let us know. Kind regards Rebecca
Posted 1 week ago
Products good but I'm stuck with 2 wooden pallets that will cost me £40 for the council to take away. I only bought 5 boxes of flooring so wasn't expecting to have to arrange disposal with the council for pallets.
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Posted 1 week ago
Thank you for your feedback. We're pleased to hear you’re happy with the product, but we’re sorry to learn about your concerns regarding the pallets. Currently, we don’t offer a collection service, as pallets are provided to ensure safe transportation of your order and for any potential returns. However, we understand the inconvenience this may cause and appreciate your feedback. Kind regards Rebecca
Posted 1 week ago
Excellent customer service service highly recommend
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Posted 1 week ago
Very good fast delivery 🚚
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Posted 2 weeks ago
Very good great service . Thank you
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Posted 2 weeks ago
Easy to use website and sample arrived in a couple of days
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Posted 2 weeks ago
Good response with samples waiting the order to be completed as we discussed
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Posted 2 weeks ago
Your Delivery Staff should take photo evidence of the entire Door or Video the Package as they insert into the LetterBox. Thanks
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Posted 2 weeks ago
Renovate Direct is rated 4.6 based on 65 reviews