“Prompt service on specified day of delivery. Re the website, now I have installed the product I can vouch for the representation of the planks in the pictures which is always a consideration when ordering and given how it's often difficult to visualise with just a sample.”
Thank you for your feedback.
We're pleased to hear that the overall look of your flooring met expectations, but we're sorry to learn that some planks arrived damaged and that you felt let down by the service experience.
As part of our customer care process, we aim to resolve all issues swiftly and fairly. When you reported the damage, we requested images of the damage to help work towards a suitable resolution. Unfortunately, we haven't yet received images, so we have been unable to offer a resolution at this stage.
If you're still able to send through the images, we’d be glad to revisit this for you.
Kind regards
Renovate Direct Team
