“Delivery and website etc are fine. However I have asked for a refund for over ordering and it’s been 16 days with no response. Would be 5 stars if they got back to me.”
“I just wanted to say thank you for your support in resolving the recent issue with my flooring order. Although there were some initial problems with damaged boards, I really appreciate the way it was handled.
One pack of 6 boards was swiftly replaced, and I received a refund for the other. Your quick response and assistance made the process smooth and stress-free.
Much appreciated!”
“Great company, pro active with the order which was delivered on time however the delivery was not up to standard, the delivery driver was unable to get the product off the lorry which was parked about 200m from the house, my son had to take the product off the lorry and then hand ball all 22 box’s from the lorry to the house. Please bear in mind that I paid for express delivery @ £60 and if it wasn’t for my son being home I probably wouldn’t have received the delivery.”
