“Although the colour of samples where lovely, they where not the shades I wanted, I was desperate to go with your company because of the quality of your product and customer care you provide, however this was not to be, nevertheless I would not hesitate in recommending renovate to friends and family, furthermore, my husband also works in the building industry he will also recommend your company to customers and work colleagues ,”
“Ordering was easy, the price was good for the quality of the product and the goods were delivered on time. However, all the planks in one of the boxes were damaged although there was no damage to the packaging so we only discovered it when they were being fitted.”
Thank you for your review and feedback. We're pleased to hear you were happy with the ordering process, pricing, and timely delivery.
We're very sorry to learn that one of the boxes contained damaged planks, this wasnāt something we were previously made aware of. If you havenāt already done so, please reach out to our customer service team so we can look into this further.
Kind regards,
Renovate Direct Team
“Very disappointed with delivery. Ā£50 for delivery and a delivery time of between 8am and 6pm. Had to take a day off work and sit in waiting all day. Even if you gave an Am or Pm time would have helped. Eventually arrived at 5-30 pm.
Ridiculous that no better window for delivery time.
Would not recommend Renovate Direct because of this š””
We're genuinely sorry to hear you were disappointed with the delivery experience. Our delivery window is advertised as 8amā6pm, and weāre glad your order arrived within the expected timeframe, but we appreciate your comments and wil take your feedback on board to improve our services going forward.
Best regards,
Renovate Direct Team
“2 nice samples that were sent to me by Renovate Direct, for me to see if they would go on the floor where I wanted them, they would definately improve anyone's home in every room.”
“Free samples and communication via WhatsApp sending out samples was ace and easy. Only thing that stopped me ordering was the crazy Ā£50 delivery charge, WTF!
Who is gonna pay that? Wud u?
Ur loosing customers, and I won't be ordering”
Thank you for your feedback, weāre really glad to hear you found the sample service and communication helpful.
We completely understand your concerns. As flooring is a heavy and fragile product, we use secure, palletised delivery to ensure it arrives safely and in perfect condition. This method does come at a higher cost, but we already subsidise the delivery cost to keep it as low as possible for our customers.
We appreciate your comments and will continue looking for ways to make our service more accessible without compromising on quality or care.
Kind regards
Renovate Direct Team
“Great company - dealt with a couple of pre-order queried very quickly and the delivery came exactly on time. Thank you - nice to deal with a reliable company.”
“The samples are good. Quick dispatch.
However, donāt bother ordering from Renovate Direct at all. Itās telling that they only send you review links after your samples, not after your actual order.
Ordered 20 boxes, selected delivery date, only for them to randomly rearrange it and change the delivery date forward by a week. 18 boxes on the pallet, no warning or communication of incomplete shipments. After suffering through the AI chat menus (no direct link to speak to someone or call), finally get put through to be told that 2 boxes were returned from their distribution centre for āpackaging damageā, and that as they have inspected and ensured the items are good and undamaged, they will dispatch these at a discount. Received them, and naturally these are all damaged, chipped, unusable. They canāt replace for 2 months. And if you want to return them, you have to arrange and pay for the return shipment yourself, because āthe delivery has been completed, excluding the two damaged packsā.
Embarrassment of a company and no customer service mentality at all. Pay the extra and go elsewhere!”
