“The samples are good. Quick dispatch.
However, don’t bother ordering from Renovate Direct at all. It’s telling that they only send you review links after your samples, not after your actual order.
Ordered 20 boxes, selected delivery date, only for them to randomly rearrange it and change the delivery date forward by a week. 18 boxes on the pallet, no warning or communication of incomplete shipments. After suffering through the AI chat menus (no direct link to speak to someone or call), finally get put through to be told that 2 boxes were returned from their distribution centre for “packaging damage”, and that as they have inspected and ensured the items are good and undamaged, they will dispatch these at a discount. Received them, and naturally these are all damaged, chipped, unusable. They can’t replace for 2 months. And if you want to return them, you have to arrange and pay for the return shipment yourself, because “the delivery has been completed, excluding the two damaged packs”.
Embarrassment of a company and no customer service mentality at all. Pay the extra and go elsewhere!”
“After picking 3 of the free samples which came super fast, we chose Date Palm. Our builder was impressed by the quality of the lvt and said it went down easily. Very happy with the service and our experience.”
“Excellent company to deal with, great customer service, tiles ordered way ahead of time needed and were delivered on the day and within the time frame, quality product at extremely good value for money!
I would recommend Renovate Direct 100%”
“Was interested but after dealing with your AI and confused messages on delivery purchased at retail outlet. As had to book installation team needed guarantee that product here.”
