“Rich came out and set our phones up. He explained everything in simple terms (which was good for us as we aren't very technically minded). He was friendly and professional.”
“Rhys was great. Very friendly and very good at demonstrating features which we needed to know on the phones. Quickly added or removed features at our request with no hassle. Sorted the phones out whilst we were working with absolutely no disruption, just great! :D”
“We have just had a upgrade of all our systems. They have been a great asset to our business, improving communication and professionalism within the company.
Customer service is efficient and issues are dealt with swiftly Vicky Barker”
“Chris was so friendly and so knowledgeable, his training was very helpful and we have enjoyed having him in the office and on hand to help us. Thank you Chris.”
“Just had our HiHi phones installed at Whitton Electrical. The installation was seamless and the phones work great. Will be a fantastic asset to our company.”
“Do not enter into an agreement with 4 Com, you will be stung for thousands of pounds and I mean thousands. They entice you into a 2 year contract (actually 7 years if you read the tiny small print in the contract) at a reduced rate and then after the 2 years offer you another 2 years at a reduced rate for another 7 years. For a small business their charges are extortionate. £521 a month to lease 2 HiHi phone systems and 2 portable systems. (£43,764 in total for 4 phones which are leased never to be owned). On top of this you have the phone line and broadband rental of £220 a month. For the same money you could lease a new car, including maintenance, tax and tyres! To cancel the contract will cost our business over £40,000! Which I have asked about on a number of occasions. They charge different amounts to each company, there is no standard lease agreement and they charge what the salesperson thinks they can get away with. I am seeking both legal advice and have been in contact with the FCA (Financial Conduct Authority). Still waiting for a response on why 4 telephones cost over £40,000.”
“Had our install completed today by engineer Ian Blake. HiHi phones all set up efficiently. Ian was very helpful throughout the install and was happy to answer any questions that we had.”
“Mike, Adrian and Kieran were very lovely and educational whilst at CIPHER. They installed the phones speedily, and when training us how to use them effectively they were educational.”
“Rhys was a huge help setting up our new HIHI phones which are absolutely amazing, and did the job very quickly and efficiently.
Would highly recommend!”
“When we first met the HI Hi Rep 17th April we have had problems with nothing being resolved. Until the 19th July when the final engineer Liam Sutcliffe attended. Liam was professional patient and reassured us that he could resolve the problems. Which he did!”
