123 Hampers Reviews

Name: 123 Hampers
Rating: 4.80

4.8 Rating 10,116 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

Metrics

4.8

Based on 10,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

123 Hampers 5 star review on 10th December 2024

261

Anonymous

Anonymous // 01/01/2019

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English

“I had high hopes for my experience with this company based on their positive reviews, but my recent encounter has been nothing short of disgraceful! I ordered a hamper (not this order) intended as a Christmas gift, but it was delivered to the wrong address. Despite the unfortunate error, I reached out to customer service to resolve the situation. All I asked was for the hamper to be resent to my correct address, and I even offered to pay for the additional postage to ensure no one would be out of pocket. Unfortunately, this option was not provided, and I was met with excuses rather than a solution (disgusting customer service) The representative I communicated with seemed unable to grasp the importance of this situation, especially given that it’s meant for the holiday season. To make matters worse, the hamper had already been returned to their facility, yet they were unwilling to simply resend it to me at my correct address. What’s more, the lack of accountability and customer care in handling this situation is shocking. It's disheartening to see a company that does not prioritise customer satisfaction, especially during a time meant for giving and celebration. Commically I was offered £15 credit, as a good will gesture (according to Hampers 123) when I spent £65 on a luxury hamper to be delivered, I am not sure how they believe to be acceptable and quite frankly direspectful! I strongly advise potential customers to think twice before purchasing from this company, as my experience suggests a serious lack of customer service and attention to detail. Save yourself the hassle and frustration!”

Helpful Report

Posted 1 year ago

Hello Lloyd, Thank you for taking the time to leave a review. We are deeply sorry to hear about the challenges you faced with your order. We understand how important it is for gifts to arrive correctly and on time, especially during the holiday season, and we regret not meeting your expectations in this instance. Our website states that we cannot be held responsible for incorrect or incomplete addresses. We rely on our customers to provide the correct and complete address to ensure successful and accurate delivery. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 1 year ago

“The service was good. Everything was fresh in the hamper received”

Helpful Report

Posted 1 year ago

Hello Anjie, Thank you for the wonderful review! We're thrilled to hear that you enjoyed the service and found everything in the hamper to be fresh. Your feedback truly means a lot to us, and we hope to serve you again soon! Best wishes, Tom

Posted 1 year ago

“Clear marketing efficient website”

Helpful Report

Posted 1 year ago

Hello David, Thank you for the excellent review! We’re thrilled to hear you found our marketing clear and our website efficient. It’s feedback like yours that keeps us motivated to provide the best experience possible. We look forward to serving you again soon! Best wishes, Tom

Posted 1 year ago

“Family very happy with contents.”

Helpful Report

Posted 1 year ago

Hello Mrs Wilson, Thank you so much for your lovely review! We’re thrilled to hear that your family is happy with the contents. Your satisfaction is our top priority, and we can't wait to assist you again in the future! Best wishes, Tom

Posted 1 year ago

“Ordered this hamper from Australia for my sister. It was her birthday. She loved it. I can't thank you enough and am now looking at Christmas Hampers for her and other sister. Well done!”

Helpful Report

Posted 1 year ago

Hello, Thank you for the amazing review! We’re thrilled to hear that your sister loved her birthday hamper. We appreciate your support and can’t wait to help you spread joy again soon! Best wishes, Tom

Posted 1 year ago

“Very helpful as I'm in australia and needed hamper for my dad. Thank you”

Helpful Report

Posted 1 year ago

Hello Clare, Thank you for your lovely review! We're thrilled to hear that you found our service helpful, especially from Australia. It’s our pleasure to assist you in sending something special to your dad. We appreciate your support and look forward to serving you again! Best wishes, Tom

Posted 1 year ago

“I think they seem amazing look very good”

Helpful Report

Posted 1 year ago

Hello Adele, Thank you for your amazing review! We're thrilled to hear that you find our hampers impressive! Your kind words inspire us to keep providing the best. We look forward to having you with us again soon! Best wishes, Tom

Posted 1 year ago

“Lovely freash fruit and delivered on time. Thank you”

Helpful Report

Posted 1 year ago

Hello Angela, Thank you for the lovely review! We’re thrilled to hear that you enjoyed the fresh fruit and that it was delivered on time. Your satisfaction is our priority, and we can’t wait to serve you again soon! Best wishes, Tom

Posted 1 year ago

“Very user-friendly website with reat choice, great prices and fast delivery.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for the amazing review! We're thrilled to hear that you found our website user-friendly and enjoyed our great selection and prices. Best wishes, Tom

Posted 1 year ago

“First time - website crashed on paymnet page Second tie - Black Friday discount was lost when tried to pay with credit card. Thord time - had to pay by paypal to maintain Black Friday Discount”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for sharing your experience with us! We sincerely apologise for the issues you faced on our website during your attempts to check out. It's definitely not the experience we aim to provide. We're glad to hear you were able to secure your Black Friday discount in the end. Your feedback is crucial in helping us improve our services, and we truly appreciate your patience. Best wishes, Tom

Posted 1 year ago

“Beautiful hamper, quality items items included Beautiful basket”

Helpful Report

Posted 1 year ago

Hello Sandra, Thank you for the lovely review! We’re thrilled to hear you were pleased with the beautiful hamper and the quality items included. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again soon! Best wishes, Tom

Posted 1 year ago

“Delivery On time”

Helpful Report

Posted 1 year ago

Hello Sandy, Thank you for the excellent review! We’re thrilled to hear that your delivery was on time. We strive to ensure everything runs smoothly, and your feedback is so encouraging. We look forward to serving you again soon! Best wishes, Tom

Posted 1 year ago

“Simple to use and with such and amazing selection of hampers! REALLY pleased.”

Helpful Report

Posted 1 year ago

Hello Guy, Thank you for your fantastic review! We're thrilled to hear how pleased you are with our selection of hampers. It's our mission to make your shopping experience simple and enjoyable! We appreciate your support and hope to see you again soon. Best wishes, Tom

Posted 1 year ago

“It's a Xmas suprise so It hasn't been open yet. Great delivery thank you.”

Helpful Report

Posted 1 year ago

Hello Rosalind, Thank you for your lovely review! We’re so glad to hear that everything went smoothly with your delivery. It sounds like a delightful surprise waiting to be opened! We appreciate your support and hope it brings lots of joy this Christmas. Best wishes, Tom

Posted 1 year ago

“I have ordered several orders over the years and all been a great gift. many thanks elaine pinato”

Helpful Report

Posted 1 year ago

Hello Elaine, Thank you so much for your wonderful review! We’re delighted to hear that you’ve enjoyed several orders with us over the years. It’s our pleasure to help you find the perfect gifts, and we truly appreciate your continued support. We look forward to serving you again soon! Best wishes, Tom

Posted 1 year ago

“Everything seemed to be okay I didn,t see the Hamper only on line as it was me that sent it to a relative who I don't see very often”

Helpful Report

Posted 1 year ago

Hello Suzanne, Thank you for your kind review! We're glad to hear that everything seemed okay with your order. It's wonderful that you could send a special hamper to your relative, even from afar. We hope it brought joy to both of you, and we look forward to serving you again in the future! Best wishes, Tom

Posted 1 year ago

“123 Hampers is an excellent source of fantastic gifts! The website is very user-friendly, the range on offer is fantastic and the prices and delivery are inbeatable. Never fail to be delighted with this company :-)”

Helpful Report

Posted 1 year ago

Hello there, Thank you for your fantastic review! We're thrilled to hear that you find 123 Hampers to be an excellent source for fantastic gifts. It's wonderful to know that you enjoy our user-friendly website and appreciate the range and unbeatable prices we offer. Your ongoing delight with our company truly inspires us, and we can't wait to provide you with even more amazing hampers in the future! Best wishes, Tom

Posted 1 year ago

“Arrived as promised undamaged. Lovely hamper. My third year for this product. Excellent value.”

Helpful Report

Posted 1 year ago

Hello Maureen, Thank you for your amazing review! We're thrilled to hear that your hamper arrived undamaged and that you’re enjoying it for the third year in a row. It’s fantastic to know that you find our products to be excellent value. Your continued support means the world to us, and we look forward to providing you with more lovely hampers in the future! Best wishes, Tom

Posted 1 year ago

“Lovely hamper”

Helpful Report

Posted 1 year ago

Hello Richard, Thank you so much for your fantastic review! We're delighted to hear that you loved your hamper. Your kind words truly inspire us, and we can't wait to delight you again soon! Best wishes, Tom

Posted 1 year ago

“I found the range of hampers was enticing and the prices good value. The website was easy to follow for someone like me who is ageing and not particularly tech savvy. I also appreciated being able to select the day of delivery. Thank you.”

Helpful Report

Posted 1 year ago

Hello Gail, Thank you for your wonderful review! We're so pleased to hear that you found our range of hampers enticing and our prices good value. It's great to know that our website was easy for you to navigate, and we're happy that you appreciated the option to select your delivery day. Your feedback means a lot to us, and we look forward to delighting you again in the future! Best wishes, Tom

Posted 1 year ago

123 Hampers is rated 4.8 based on 10,116 reviews