Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.56

4.6 Rating 840 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 840 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our travertine samples arrived quickly and looked good but unfortunately they were not quite right for us.”

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Posted 4 days ago

“Thankyou but wrong colour”

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Posted 2 weeks ago

“Ordered samples very quick delivery Excellent customer service really nice quality product”

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Posted 3 weeks ago

“Prompt and effective service.”

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Posted 3 weeks ago

“Very good company to deal with.”

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Posted 3 weeks ago

“I was very impressed with the quality of the large tiles. Unfortunately, one tile was broken, which could not be seen and therefore reported at time of delivery, and you used your terms of delivery to avoid sending a replacement, although you did offer a refund for the damaged tile.”

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Posted 1 month ago

Hello again Mr Collyer It will not be possible to ship a single tile and guarantee it will arrive intact, as multiple tiles help support each other during haulage. As a result, we have offered you a full refund for the broken tile in this case, even though it is still considered usable for off-cuts during an installation. Naturally, we value any feedback that might help us provide our clients with better services. However, in this particular instance, we are perplexed by your star rating because we are unsure how much better we could have done in this situation. Therefore, we will provide a complete refund for the damaged item. Thank you again for your order with us.

Posted 1 month ago

“Once we had established that our order could be delilvered, even though we had gravel and lived on a single lane, the rest was great, including the delivery guy who couldn't of done enough for us. The Sandstone is stunning and looks great in our bathroom.”

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Posted 1 month ago

“Delivery very fast and the delivery person was a cheerful chap. The tiles are exactly what I ordered and true to the picture on the website. I would recommend this company.”

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Posted 1 month ago

“Responsive”

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Posted 2 months ago

“Samples arrived fairly quickly.”

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Posted 2 months ago

“The tiles have not arrived!”

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Posted 3 months ago

Dear Mr Walker, firstly thank you for your interest in our products. All sample orders are shipped via Royal Mail, and we depend on their excellent customer service to deliver them. Sadly, samples do occasionally go misplaced in the mail. However, we reissue samples using the fastest Royal Mail service when our customers do get in touch with us. Regretfully, on this occasion, a customer chose to leave a negative review instead of contacting us directly. We will resend your samples for you. We send over 400 samples a week and sincerely hope that other customers who receive their samples will leave positive feedback. With sincere regards

Posted 3 months ago

“Nice price. Nice colour. Quick service. But my plumber told me that on that damaged bathroom floor travertine may break. So I was forced to keep looking.”

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Posted 4 months ago

“Nice quality delivered in a timely manner, only a few breakages which is to be expected with a travertine. Will be back.”

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Posted 4 months ago

“Speedy service and lovely quality products. What’s not to like!!”

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Posted 4 months ago

“I ordered samples which would have been perfect but the Delivery for the small quantity I needed made it uneconomic! Excellent price though.”

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Posted 4 months ago

“Super quick, excellent communication throughout, competitively priced, highly recommend.”

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Posted 4 months ago

“The product is of good quality and met up to my expectations. The only criticism I have was the exorbitant cost for delivery £68 to deliver 1m2 of mosaics is outrageous! And to make matters worst this small consignment which was litterally 300mm x 300mm arrived strapped to a huge pallet I think ridiculous is the only word to describe it !! Would have been 5 stars if not for this”

Helpful Report

Posted 4 months ago

Dear Mr Burch Firstly, thank you for your order with us. We use a 3rd party haulier to handle all our deliveries, and the haulage charges are not hidden charges, this is visible to the customers before processing any payments. Unfortunately, although the delivery charge can seem excessive for smaller orders, the hauliers charge for the movement of a "pallet" and not what is on the pallets, this means it is the same charge being applied for a single box of an item all the way up to 50 square meters for some of our ranges. In regards to the size of the pallet used for your order, the pallets need to be big enough to enable maneuverability using a forklift and a pump truck. This restriction dictates the size of the pallets used for orders and not what is on them. We thank you again for your order with us and your feedback With regards

Posted 4 months ago

“Carriage charges seem excessive.”

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Posted 5 months ago

Hello Mr Pittman Firstly, thank you for your interest in our products. We send out hundreds of orders throughout the month for our valued customers, we use a 3rd party haulier to handle all our order deliveries and the delivery charges are applied by them according to zones around mainland UK, the Channel Islands and Northern Island, the delivery charges are not hidden charges and is visible to all our customer before making any payment. We find it interesting that a customer who has only ordered samples from us makes time to leave a negative review like yourself, but hundreds of satisfied customers who had no issues with their orders with us, unfortunately can not make time to leave a positive review. Kindest regards

Posted 5 months ago

“So far only samples while considering options and alternatives. But great prompt service, and if they sample quality reflects the product (which i don't doubt it does) a great product.”

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Posted 5 months ago

“Website very easy to navigate and samples sent promptly.”

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Posted 5 months ago

Travertine Store is rated 4.6 based on 840 reviews