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North London Appliance Repairs Reviews

4.1 Rating 835 Reviews

78 %

of reviewers recommend North London Appliance Repairs

Company Reviews

4.1

Based on 835 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

About North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer was professional and he arrived at the certain time. I recommend the company and appreciated”

Helpful Report

Thank you so much for your 5 star rating, Maya! We are delighted to hear that you had a positive experience with our engineer, and that you recommend North London Appliance Repairs. We truly appreciate your kind words. Thank you again!

“I was expecting delivery of a chest freezer today 26/04/2024 between 9am and 12pm . Nobody turned up and no communication from the retailer until I contacted them at 1:30pm. Unprofessional customer service advisor on the phone who did not even apologise and said wait till Monday 29th April 2024.”

“Not professional payed £80 for nothing just for him to tell me to buy a new dishwasher. He said he didnt know what the issue was it may have been the computer or hose. I told him do what is it exactly he didnt know. He literally knocked on it and listened did exactly nothing. Rubbish service waste of money. Not recommended. Much better companies else where”

Mr Amar Magali, The engineer visited today on time and diagnoses your ancient dishwasher. The dishwasher needs a new inlet valve and he asked you if you want to repair it we can look for the part and return and install it. the charges are clear £65 + VAT and we didn't charge you any extra. We dont have free callout and advice to get a new dishwasher as your one is too old! https://ibb.co/9GF6ZP2 regards, North London Appliances

“The person who cames was excellent. All the stars, and thanks”

“Amazing service!”

“Amazing service thank you!”

“I was able to get an engineer on the same day who arrived promptly and recognised the issue immediately. Although I was disappointed that my fridge freezer could not be fixed, the engineer was super helpful in selecting a suitable replacement that could be delivered quickly. All in all an excellent service from start to finish.”

“Doesn’t even deserve 1 star I called them for an installation, which according to the website not only is feasible but I could have booked for Monday. The person who took my call said that installation is only available for appliance bought from them and when I tried to explain my situation he just hang up! I really felt hopeless and this behaviour was very rude. I have been 1 week without fridge and I am a vulnerable customer with medical needs.”

Hi Giuliana, I can understand you have medical condition, but are you deaf as well? You called us today morning for installation service and we explained to you that we are fully booked and currently only install appliances bought directly from us. I'm not sure what part of that you didn't understand?! The call duration was 0:02:01! Also it has nothing to do with us that you were without a fridge for a week. I've attached the phone records with this reply so you can hear it after taking your medications.

“Ali was a very efficient and helpful worker, absolutely no complaints.”

“Did not arrive at the agreed time (arrived 5 hours early). The only person at home was a vulnerable female with mental health issues who freaked out. There is a reason for having a time slot - it's not just to help your company arrange the schedule for the day. It's also about us customers being able to organise our lives.”

Hi, The engineer called and text and confirmed it before going to the address! Also the person at the property was fine with the visit. It seems you are the one with mental issue from the review you wrote! Also the bill is outstanding and suppose to be paid yesterday.

“Bob came early, assessed that new thermostat is required. He was reassuring & will order it. But your £160 call out charge is very expensive.”

“Very friendly. Very happy with quick repairs”

“Very friendly. Very happy with quick repairs”

“Just called up to the cost to do a microwave repair to be told they do not do these. I told him but your website says repairs and installation, he put the phone down on me. How rude. I run a property management dept and was enquiring for a client but will now never approach this company again.”

Hi Eve, You just called and we explained to you that we do not repair them at the moment. Repairs are subject to area and availability. The microwave is removed from our online booking form and we currently only sell and install them. Do not understand why you need to keep complaining over the phone and writing a review!

“Engineer was prompt, knowledgable and polite. Diagnosed the issue quickly and left everything as he found it.”

Thank you so much for your fantastic 5-star rating of North London Appliance Repairs! We greatly appreciate your feedback and are thrilled to hear about your positive experience.

“Easy to get hold of (although website states telephone lines open at 8am, not 8 am), polite and prompt appointment for engineer to call. Engineer on time, polite, well presented and helpful.”

Thank you so much for your fantastic 5-star rating and review of North London Appliance Repairs! Your kind words and satisfaction are truly appreciated. If you have any further appliance repair needs in the future, please don't hesitate to reach out. We're here to assist you! Warm regards, The North London Appliance Repairs Team

“Wry professional quick service. Many thanks, problem sorted.”

Thank you so much for your fantastic 5-star rating of North London Appliance Repairs! We truly appreciate your feedback and are thrilled to hear that you had a wry professional quick service. Many thanks for choosing us to solve your problem. If you need any further assistance in the future, please don't hesitate to reach out.

“I booked a repair for 12-2 but no-one turned up or bothered to even contact me. V abrupt manner on the phone from reception. And the quote was a bit pricey.”

Hi Karen, You cancelled the job and now writing this review and complaining no one turned up! Your booking was between 12-2 and we spoke at 12:07 confirming the engineer will arrive during time-slot and you called at 13:26 cancelling the job! 28/02/2024 12:07 28/02/2024 13:26 If you are not aware of the calls, we are happy to share the phone records

“Easy to get hold of (although website states telephone lines open at 8am, not 8 am), polite and prompt appointment for engineer to call. Engineer on time, polite, well presented and helpful.”

Thank you so much for your fantastic 5-star rating of North London Appliance Repairs!

“Arrived, didn’t fix the item, charged and left.”

Can you provide us with your job number or postcode as we don't have any customer by your name or email address?

“Made a booking online and never received any confirmation. Called them and got put through to one of the rudest customer service people I’ve ever encountered. He told me they’d emailed me to say they rejected the booking. I said I’d never received that email. He hung up on me. Appalling experience. And, obviously, my washing machine remains unrepaired.”

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North London Appliance Repairs is rated 4.1 based on 835 reviews