Appliancentre - North London Appliance Repairs Reviews

Name: Appliancentre - North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.02

4.0 Rating 918 Reviews

76 %

of reviewers recommend Appliancentre - North London Appliance Repairs

4.0

Based on 918 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appliancentre - North London Appliance Repairs:

Appliancentre / North London Appliance Repairs is professional domestic appliance repair company situated in London. We specialise in sales, installations and repairs on most makes and models of kitchen appliances, including washing machines, tumble dryers, dishwashers, gas and electric cookers, fridge freezers and freezers, ovens, extractor hoods and more. For your peace of mind all our repairs come as standard with our 12 months parts and labour guarantee.

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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Appliancentre - North London Appliance Repairs 5 star review on 13th February 2025

Julia

Appliancentre - North London Appliance Repairs 5 star review on 24th May 2024

"Dan S

Anonymous

Anonymous // 01/01/2019

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“Avoid this company. Terrible service. Charged me £65 for a call out, engineer visited and said he needed to order a part and would be back in a few days. Called to find out any update and was spoken to incredibly rudely and in an aggressive way by a man who changed his story multiple times, ranging from "I'll order the part" to "You should buy a new oven". He put the phone down on me twice without giving me an indication of if he could do the job, how much it would cost or a timescale. I've taken my business elsewhere. Do not use this company.”

Helpful Report

“I had a service booked but 3 hours later realised I needed to change the time. I called several times and waited 30 minutes on 1 call. The next day I spoke to someone at 9am they changed the time and hung up abruptly. I called back to give some extra information they didn’t pick up after 3 further attempts they did and shouted my appointment was cancelled and hung up. I was very upset by this extremely rude person. What a terrible waste of to treat anyone let alone a customer. If this is the Owen’s avoid this company. If it’s an employee they shouldn’t be dealing with customers. Please listen to the calls it’s shocking”

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“Appliance Centre canceled my order because they could not deliver it on time and has not refunded me back my money. I have called, emailed, and left chats, but I still have not received a refund. Do not buy from Appliance Centre and check other reviews for this company.”

Helpful Report

“I had an engineer on the 9th January to repair the switches in my microwave oven. He informed me that I need parts and asked to be payed in advance promising to return and fix the switches. after purchasing the parts, I have bookd for an engineer to come today, 16th January between 12-14pm. No one turned up and when I tried to contact the shop there was no reply. Enventually it went to the engineer that came last time and he was extremly rude, unpleasent and unhelpful. It is impossible to get through to anybody who could help, and I feel that money was taken from me under false pretences.”

Helpful Report

“I would like to give it 10,000 minus stars. Bought and paid for over £3,000 of Miele appliances in June. No show on delivery, twice. Asked for refund and got finally got a confirmation in mid July. After several time of calling and asking for a refund, the shop said they will do it but just simply did NOT. It is now end of November and no refund. Going to start legal procedures.”

Helpful Report

“worst experience ever. I bought an oven online 6 weeks ago that was never delivered and a refund has never been made despite several phone calls, emails and letters. My bank is now on the case to claim my money bank. The man on the phone is so rude. I don't know if this place actually delivers anything they sell?”

Helpful Report

“DO NOT USE THIS COMPANY! I have given 1 star, only because I wasn't sure how to give 0 stars. I booked in a repair for a dishwasher on Thursday, for the engineer to come on Friday. Friday morning I received an email stating "Status: Cancel", that was all, no explanation, no option to rebook. I called them straight back and they said they would book it in for Monday. I asked for a confirmation, but they wouldn't send one. By now I was getting suspicious. I called on Monday, the same guy, Sam, answered the phone. I asked if he could tell me what time roughly they would be there, he said between 10 and 12. When I asked if that was definite he started swearing and then out of the blue he said it's f...ing cancelled alright, repeated it and put the phone down. I was shocked, not only is this company unreliable, but also rude and dare I say it, maybe a bit unstable. DO NOT USE THEM!”

Helpful Report

Your requested a repair for Friday which we didn't confirmed and I booked the repair over the phone with you for today between 10-12. I confirmed the today appointment on Friday with you and today morning when you called again I confirmed that the engineer is booked for today and after you kept asking if its confirmed for today multiple times I cancelled the job. Not sure why you had to ask the same questions 6-7 times

“If you like dealing with rude customer service, delays for delivery and difficulties with refunds then Appliancecentre is the place to use. I ordered an oven to be delivered and installed but the delivery date was missed a number of times, I tried calling to find out what happened over a period of two weeks but never got a clear answer, each time I was hung up on mid way through the call. On the 5th call they said they would refund me the money but this also took another call, 2 weeks of waiting and raising a dispute with my bank. Do not use this company they are terrible”

Helpful Report

“Washing machine has not turned up a week after the indicated installation date. Very difficult to get through to customer service who proceeded to hang up on me mid way through conversation. Suggest avoiding Appliancentre and using other more established retailers.”

Helpful Report

“We booked an engineer to install an oven and take away the old one. The engineer first called to say his card machine was broken so we would have to pay cash. Then he arrived in his car and explained his van was broken. I asked how was he going to take the oven to which he replied he couldn't and we would have to rebook. The installation was done quickly and professionally. However, the old oven is yet to be picked up. I'm really disappointed with this lack of service.”

Helpful Report

“Just had the worst customer service call of my life with this company. Was trying to sort out my oven to be repaired and potentially about to spend £500 with them. I simply asked for them to email me the quote and they deliberately hung up after explaining that the price has already been stated. Will spend my money elsewhere and glad I have now seen similar reviews to reassure my choice!”

Helpful Report

“I booked a service call on Monday and chose this company rather than others who could come sooner. However today received an email cancelling the appointment with no reason given. They obviously cannot fulfil there service appointments. Now I have to spend time finding another provider and giving sensitive details. Time wasters”

Helpful Report

“Recovered from a £112K scam thanks to HackingProTeam”

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“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

Helpful Report

“Booked an installation for a dishwasher a week ago and received an email today to say it's cannot be fulfilled - one day before installation appointment. Poor customer service on the phone to the extent the call handler cut me off abruptly. avoid and won't be using again.”

Helpful Report

“I ordered a washing machine online at the beginning of April, because I was convinced by the positive review from other customers. They must be fake. The item I ordered was not available to be shipped, Appliancentre kept me waiting for nearly two weeks saying every day that the appliance would come the day after. They never delivered. Then they cancelled the order but never sent me back my money. It's a month now. I AM STILL FIGHTING TO HAVE MY MONEY BACK!!!! Beware.”

Helpful Report

“Awful service, no communication guy on the phone was rude and hung up, then cancelled with no reason. DO NOT USE.”

Helpful Report

“Very efficient booking and initial diagnosis of the problem with my range oven. The part was ordered and fitted within a week. Great service, thank you.”

Helpful Report

“Fantastic Experience Buying a Bosch Hob from Appliancentre! I recently purchased a Bosch hob from Appliancentre, and I couldn’t be happier with my experience! From start to finish, the process was smooth, efficient, and stress-free. The website was easy to navigate, and I found exactly what I was looking for at a great price. I had a few questions about the model, and the customer service team was extremely helpful, knowledgeable, and friendly. They provided clear advice and ensured I was confident in my purchase. The delivery was quick and on time, with excellent communication throughout. I received updates on my order and was given a precise delivery window, so I didn’t have to wait around all day. The delivery team was polite and handled the appliance with care. Installation: The installer team was top-notch—professional, efficient, and very tidy. They installed the hob quickly, made sure everything was working perfectly, and even gave me some helpful tips on how to use it. They cleaned up after themselves, leaving my kitchen spotless. Overall, I highly recommend Appliancentre for anyone looking to buy a new appliance. Their combination of great customer service, fast delivery, and expert installation made this a 5-star experience. I will definitely be returning for future purchases!”

Helpful Report

“Excellent Service from Appliancentre – Highly Recommended! I purchased a Bosch hob from Appliancentre, and the entire experience was outstanding. From ordering to installation, everything was handled professionally and efficiently. Customer Service: The team was incredibly helpful and knowledgeable, answering all my questions and ensuring I chose the right hob for my needs. Their friendly and professional approach made the process seamless. Delivery: Delivery was prompt and well-organized, with clear communication every step of the way. I was given a convenient time slot, and the team arrived exactly as promised. They handled the appliance with great care, which I really appreciated. Installation: The installer was fantastic—skilled, efficient, and meticulous. The hob was fitted perfectly, tested thoroughly, and they even took the time to explain its features. They left the space spotless, which was a great touch Overall, I couldn’t be more pleased with my purchase. Appliancentre’s excellent service, reliable delivery, and professional installation make them a top choice. I’ll definitely be shopping with them again!”

Helpful Report

Appliancentre - North London Appliance Repairs is rated 4.0 based on 918 reviews