Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 783 Reviews

90 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 783 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 20th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Very personable and quick. The staff could not have been more helpful and open about information given.”

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Posted 3 days ago

“Very good service, well-presented and easy to navigate website. Delivery as promised”

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Posted 4 days ago

“Got back to me very quickly but coloure just wasn't right”

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Posted 3 weeks ago

“Very satisfied from start to finish plus delivery was on time so very good. Geoff Swift Building Company Ltd”

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Posted 4 weeks ago

“Don't bother requesting samples, they are so small you can't do anything with them to get an idea of what they may look like on the floor or on the wall, a sample of a 305mm stone daso rail was just 100mm in length. held up to the wall with tiles it's not enough to get a feeling of what a full bathroom would look like A sample tile recieved wasn't anything like expected. I do apreciate that natural tiles do vary, but the sample was a long way out, a very different colour entirely. Otherwise order was very well packaged up and recieved quickly, can't fault the order / delivery process at all.”

Helpful Report

Posted 4 weeks ago

Hello Mr Feather, Thank you for your sample order with us and your feedback. We use Royal Mail to dispatch all our sample orders, unfortunately, Royal Mail has strict restrictions in terms of size and weight of sample shipments. As you have mentioned in your review, natural stones can vary even across individual tiles, this is the reason why we state on our sample prints "Please note: This material is natural so please expect variations in colour tones, markings and texture. Small samples are intended as a guide and will not show all variations in any particular stone." Some stone ranges vary more than others Mr Feather and the Classic Travertine stone range that you requested the samples for are some of these stone ranges that do vary more than others. Upon our customer's requests, we do take current stock photos of full-size tiles and forward them on for our customers' viewing if this is something you would wish for us to do, please kindly confirm and we can forward these photos to you. With Regards

Posted 4 weeks ago

“Quick reply pre purchase and the tiles look good. Hope the tiler does a good job, happy so far!”

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Posted 1 month ago

“Lovely stone but terribly small samples , unfortunately too pale in colour for what we req .”

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Posted 1 month ago

“Lovely rustic tiles, exactly the colour I wanted. Delivery was quick. -well packaged. Thank you!”

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Posted 1 month ago

“Quick delivery.”

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Posted 1 month ago

“Ordered a sample not decided yet but super quality”

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Posted 1 month ago

“Web site worked well , communcation worked but I oprdered a sample and it never turned up and therfore the poor score I did get asked to leave a review , however , whcih suggets they are open to reciving constructive feedback”

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Posted 1 month ago

Hello Mr Fraser, thank you for your feedback We use Royal Mail for all our sample request and, unfortunately a sample shipment on very rare occasions does get lost, fails to get delivered or arrives damaged regardless of how well we package them. Unfortunately , because we do not receive delivery confirmation from Royal Mail, we inevitably depend on our customers to kindly inform us if their samples are not received, when informed we dispatch a new set of samples with the quickest Royal Mail delivery service. We again apologise on behalf of Royal Mail, if you wish to receive a new set of free samples, please kindly inform us and we will dispatch these for you. With regards

Posted 1 month ago

“I only had samples from this store. They were a very good size and helped me make a decision on my patio.”

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Posted 1 month ago

“Samples arrived very quickly and will be purchasing tiles in the near future”

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Posted 1 month ago

“Good customer service - prompt to respond. Great to be able to order a free sample first - which also arrived very promptly. The 7 boxes of travertine 10x10 tiles arrived with a friendly, helpful delivery man. They were well packaged without any damages and there was a well-randomised mix in each box. These were easy to cut and look good. I'd recommend Travertine Store and would buy from them again. Thanks”