Have used your delivery service on several occasions, always excellent. Recipient is extremely pleased with the bouquets. Helps very much with the illness they are going through. Will certainly be using again. Thank you
Thank you for the beautiful flowers my sister in law received for her birthday. Also thanks so much for your very prompt response when I discovered I had ordered two bunches and paid for them !
Living in New Zealand , I was amazed that by the time I got up early the next morning you had already sorted my error. Being so far away from loved ones it gives me comfort to know that I can rely on Arena Flowers to rise to any occasion that our family has with beautiful, fresh flowers delivered with care. Over the last couple of years I have sent sympathy, birthday, Xmas and congratulatory flowers so Arena Flowers it's like you're part of our family now.
I have used Arena for quite a few years now and always have had great service and my Mother has always been delighted with them. Even one time the flowers were delivered to someone next door to my Mother. As soon as this was realised another order was delivered with no hassle. Great service
My recent transaction with Arena Flowers was excellent, from using the website, to choosing the products to the excellent standard and delivery method of the product. My daughter was delighted and sent me a picture of the flowers which was just like looking at the bouquet on the website. Well done and I will continue to use and am very happy to recommend this business.
My Mum had been feeling low so I wanted to surprise her with a bright, sunny bouquet. Mission accomplished! Mum knows her flowers and she absolutely loved the big yellow and cream roses in your special offer. They last a lovely long time as well.
I have used Arena on many occasions but this is the first time I actually saw the flowers as they were all for friends/relations. The recipients have always been delighted with them but I was disappointed to see how quickly the leaves turned yellow and faded and the flowers were almost at the end of their life within 8 days. There was a large collection of flowers from others and all looked so much fresher. I do hope this was a one off
The website is very smooth and quick to use and the choice of flowers and arrangements fantastic. The recipients loved their flowers. The only blip/concerns was one of the orders I asked for was to be delivered at a nursing home in a city situation. It eventually was delivered about 9pm at night and left by the main entrance where they could have been taken by a passer by. The delivery company I think should take more care. Otherwise highly recommend!
My most recent was somewhat confusing but your agent managed to choose the best option and delivered my order to the satisfaction of everyone. Excellent service and beautiful flowers that met all our expectations.
I ordered a funeral spray to be delivered to the funeral director in Skegness, on the day of a funeral . Delivery between 8am and 1pm, extra charge £4.99. The funeral was at 3pm. I received a phone call to say they could not guarantee the delivery time I requested and would I accept delivery to the funeral director the day before the funeral. I was assured that the flowers would stay fresh. Relunctantly I agreed although still being charged for the morning delivery. Sorry to say the flowers were not as fresh as I was told they would be. I suppose Arena Flowers will put the blame on the funeral director but the web site should not offer a morning delivery if it cannot guarantee that.
A Clay (Sheffield)
The order of flowers were well recieved.
Lasted a long time so my mother enjoyed them .
The service arena flowers have is easy and they give respect to the customer no matter we are living ,
Trustworthy and a pleasant company to use
I've just ordered flowers from abroad for my London-based daughter for the fifth time with Arena. There have never been any problems with delivery and the flowers have always been lovely. As well, customer service is always very responsive and helpful if I have any questions.
International order to India for my Aunt's 90th birthday. No delivery-which I discovered when I phoned my Aunt -no contact from arena flowers to say there was a problem. I spent a few phone calls trying to chase this up-no contact from them till today telling me the flowers had got 'lost in transit' and the place was 'far out' ( a large city in India!). They then offered me a refund or to try again through another outlet! When I asked to speak to a Senior manager I was told there was no one there ( the same excuse i had the last time I phoned to chase this up) . I also clarified that the place I was phoning was there head office. In my opinion, there have a very poor level of service and I would not recommend them
As a new customer I was nervous as to what the flowers would be like but my friends were delighted with the quality of the flowers received. I have to say the service was also great and I will be using ArenaFlowers again.