“Leider hat das Peeling (2 for 1) bei mir im Gesicht zu Irritationen geführt und meine Haut wurde sehr trocken und rot. Bekämpfe sie seit Tagen. Ich habe sie deshalb heute für den Körper verwendet und bin damit zufrieden – so musste ich sie nicht wegwerfen. Für mich ist sie für den Körper besser geeignet als für das Gesicht. Falls es eine sanftere Variante geben sollte, bin ich für Feedback sehr dankbar.”

Helpful Report

Posted 5 months ago

Hallo Bewlay, Vielen Dank, dass Sie Ihre ehrliche Erfahrung mit unserem ClariCleanse AHA & BHA Exfoliating Cleanser teilen. Es tut uns sehr leid zu hören, dass es bei Ihnen im Gesicht zu Irritationen, Trockenheit und Rötungen geführt hat – das ist absolut nicht der gewünschte Effekt. Die Kombination aus 4% Glykol-Säure (AHA) und 2% Salicylsäure (BHA) ist für ölige oder zu Unreinheiten neigende Haut konzipiert und kann bei sensibler Haut anfangs Reizungen auslösen, da sie Poren tief reinigt und abgestorbene Zellen löst. Schön zu hören, dass es auf dem Körper gut funktioniert und nicht verschwendet wurde – viele Kunden nutzen es tatsächlich so. Für eine sanftere Gesichtspflege empfehlen wir den unparfumierten ClariCleanse oder unser Resurfa AHA & BHA Exfoliating Serum in niedrigerer Konzentration, das langsamer eingeführt werden kann. Bei anhaltenden Reizungen immer SPF verwenden und neue Produkte patch-testen. Falls Sie weitere Tipps oder eine Empfehlung brauchen, melden Sie sich gerne bei unserem Support-Team! MfG Facetheory Team

Posted 5 months ago

“Je trouve qu'il manque pique moins que l'ancienne version en pot et c'est un bonus! L'odeur est toujours aussi agréable et moins forte, j'apprécie car j'ai tendance à choisir des produits sans parfum pour ma peau sensible. C'est un de mes nettoyants préférés”

Helpful Report

Posted 5 months ago

Bonjour, Merci d'avoir partagé votre expérience positive avec notre ClariCleanse AHA & BHA Exfoliating Cleanser. Nous sommes ravis que la nouvelle formule en tube pique moins que l'ancienne version en pot, et que l'odeur mandarine reste agréable mais plus douce, parfaitement adaptée à votre peau sensible. C'est un vrai plaisir de savoir que c'est l'un de vos nettoyants préférés, merci pour votre soutien et vos retours précieux qui nous aident à affiner nos produits. Facetheory Team

Posted 5 months ago

“Great product but don’t like the tubes. Bring back the jars and it would be perfect”

Helpful Report

Posted 5 months ago

Hi Liz, Thank you for your positive feedback on our ClariCleanse AHA & BHA Exfoliating Cleanser, we're happy you love the product itself. We're sorry to hear the tube packaging doesn't suit you as well as the previous jars. The switch to aluminium tubes aimed to enhance recyclability and reduce breakage during shipping, though we completely understand the preference for jars' ease of use and we are already looking inot improving the current packaging. Thanks Facetheory Team

Posted 5 months ago

“I have used this product for many years. I love the cleanser however the packaging now is such a let down. It used to come in a glass pot which was great. After this the change to the tube is a nightmare. The tube cracks, in several places, oozes out product and rusts over. It is not durable at all.”

1 Helpful Report

Posted 6 months ago

Hi Siri, Thank you for your long-time loyalty to ClariCleanse AHA & BHA Exfoliating Cleanser Mandarin and for sharing this detailed feedback. We're delighted you love the cleanser itself after many years of use, but truly sorry to hear the tube packaging has been such a disappointment with cracking, oozing, and rusting. The switch from glass pots to aluminium tubes aimed to reduce breakage in transit and boost recyclability, though we completely understand these durability issues fall short of expectations. Your comments are already helping us actively review packaging improvements with our product team to address waste and usability concerns. Thanks Facetheory Team

Posted 6 months ago

“I feel the exfoliating aspect is quite gentle, I can't imagine it does much to aid exfoliation. I don't really like the smell, sort of medicinal.”

Helpful Report

Posted 6 months ago

Hi Jen, Thank you for taking the time to share your honest feedback on our ClariCleanse AHA & BHA Exfoliating Cleanser Mandarin. We're sorry to hear the exfoliation felt too gentle for your needs and that the mandarin scent came across as medicinal rather than refreshing. ClariCleanse uses 4% glycolic acid, 2% salicylic acid, and lactic acid for chemical exfoliation, which works gradually to dissolve dead skin cells and clear pores without physical abrasives, ideal for sensitive or daily use, though results build over time with consistent application. We truly appreciate your feedback on both the gentleness and the scent, as it helps us understand different preferences and refine our formulations for future improvements. Facetheory Team

Posted 6 months ago

“The product itself is just alright. I don't think it helped or harmed my skin. But I am so disappointed in the packaging. Two big issues: one, it was so sensitive to temperature change, if I used if after taking a shower in my bathroom, it would ooze out like crazy when I took the cap off, wasting a ton of product. Two, if this happened, or if any amount leaked out around the rim, it would get stuck in the threads and turn gray and look super gross. The weird oozing thing happened so often, probably 30% of the product was wasted this way instead of used on my face.”

Helpful Report

Posted 6 months ago

Hi Jackie, Thank you for taking the time to share your detailed feedback about our ClariCleanse Exfoliating Cleanser. We're sorry to hear that the packaging didn’t meet your expectations, that definitely isn’t the experience we want for our customers. The issue you describe with oozing product after temperature changes can occasionally happen due to pressure build-up inside the tube, especially in warm or humid environments like bathrooms. However, we understand how frustrating this must have been, and your comments about product waste and residue around the cap are very helpful for us as we continue improving our packaging designs. Thank you again for helping us improve; your feedback genuinely helps us enhance both our formulations and packaging. Thanks Facetheory Team

Posted 6 months ago

“My skin now recognizes the difference.... when I ran out of my face cleanser. This will not happen again since I have set up my subscription. Thanks”

Helpful Report

Posted 6 months ago

Hi Pauline, We’re so happy to hear that ClariCleanse has become such an essential part of your routine! It’s great that you’ve set up a subscription, no more running out. Thank you for sharing your experience and for being part of the Facetheory community! Facetheory Team

Posted 6 months ago

“I have been always buying this however my last one the tubes started to crack and the cleanser was leaking I think this needs to be changed to bottle with a pump please”

Helpful Report

Posted 6 months ago

Hi Eff, Thank you for being a loyal ClariCleanse user and for letting us know about the cracked tube and leaking. That’s not the experience aimed for, and the suggestion to move to a pump bottle has been shared with the product team for review. To help prevent cracks in the meantime: - Gently squeeze and roll the tube from the sealed end rather than pressing the middle. - Avoid sharply bending or folding the same spot repeatedly. - Use a tube key to roll the tube evenly as you go, which helps minimise stress points and reduces the chance of splits. Thank you again for taking time to provide us with your feedback. Facetheory Team

Posted 6 months ago

ClariCleanse AHA & BHA Exfoliating Cleanser Mandarin / 150ml Reviews