“The cleanser is amazing (I’ve been using it for over 5 years), but I literally can’t recommend it anymore due to the terrible packaging! It leaks everywhere, goes all gunky around the opening, and it’s so much harder to get the correct amount which is causing a lot more waste! PLEASE go back to the glass jars I BEG, I used to tell everyone to buy from facetheory but this rebrand is atrocious - will be looking for an alternative cleanser when this one is finished”

1 Helpful Report

Posted 1 month ago

Hi Chloe, Thank you so much for sharing your feedback and for being a loyal ClariCleanse user over the past five years, that means a great deal to us. We’re truly sorry to hear about your experience with the new packaging and understand how frustrating it must be dealing with leakage and product wastage. We’ve made the switch away from glass to reduce breakage during transit and improve recyclability, but your experience shows we have more work to do in perfecting the new design. I’ve shared your comments with our product and packaging teams so we can review this further. Thanks Facetheory Team

Posted 1 month ago

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Posted 1 month ago

Hi Jyotika, Thank you so much for your 5-star rating of our ClariCleanse AHA & BHA Exfoliating Cleanser! We're delighted to know you're enjoying it and appreciate you taking the time to share your support. Thanks Facetheory Team

Posted 1 month ago

“Easy to use, kind with your skin.”

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Posted 2 months ago

Hi Elisa, Thanks so much for your review! We're pleased to hear that ClariCleanse feels gentle and easy to use. It’s formulated to deeply cleanse while staying kind to your skin, so we’re really glad it’s working well for you. Thanks Facetheory Team

Posted 1 month ago

“I’ve been using this cleanser for years and had positive experience. But since ordering the last batch in a tube, my skin seems to have gotten worse. More congested than if I don’t use it all, so I swapped for a different cleanser and it has improved. I’m not sure what’s going on there, if something changed in my own skin or if the formula has been tweaked a bit but sadly this no longer works for me.”

1 Helpful Report

Posted 2 months ago

Hi Maria, Thank you for taking the time to share your experience. We're really sorry to hear that your recent tube of ClariCleanse hasn’t been performing as well for you as before. The formula itself hasn’t changed, but the packaging was updated last year to a recyclable tube, which may alter how the product is dispensed or how much is used at a time. Sometimes even small changes in routine or skin condition can affect how exfoliating products behave, especially if your skin has become more sensitive or dry. It may help to reduce the frequency of use or try applying a smaller amount to see if that improves tolerance; however, we completely understand your decision to switch for now. If you'd like, we can verify your batch number to confirm details and ensure everything is in perfect condition. Just reach out to our support team so we can assist you further. Thanks Facetheory Team

Posted 2 months ago

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Posted 2 months ago

Hi Dominic, We really appreciate your 5-star rating for our ClariCleanse AHA & BHA Exfoliating Cleanser! It’s wonderful to hear it’s working well for you. Thanks Facetheory Team

Posted 2 months ago

“I really love all of Facetheory products, they last a long time and it really leaves my face glowing. Especially this cleanser. I use once a week just to keep my oily skin at bay and a the vitamin C cleanser between which is a great combination for me. However only a 4 star due to the packaging! I really wish they would listen to consumers as the majority would say they hate the new packaging. I gave it the benefit of the doubt but the metal packaging makes it more difficult to get all the product out. It leaves residue on the lid that if not wiped regularly it goes green from the metal which can't be great for the skin. They have recently moved some products over to the plastic lids but considering my primary reason for using facetheory was because they didn't use any plastic makes it extremely annoying for me as a consumer. Please change this or make an alternative, even if the glass is more expensive I would imagine most consumers would rather buy the glass bottles and pay extra Thanks”

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Posted 2 months ago

Hi Jodie, Thank you so much for sharing your detailed feedback with us. We’re happy to hear that the ClariCleanse works well for your routine and pairs nicely with the Vitamin C Cleanser to help manage oily skin and keep your complexion glowing. It’s always encouraging to know our products last a long time and fit seamlessly into your skincare routine. We do understand your concerns around packaging and really appreciate you taking the time to explain your experience. We are actively reviewing our options to balance sustainability, ease of use, and product integrity. While some items have moved to plastic lids for practical reasons, we hear how strongly many of our customers feel about reducing plastic and using alternatives like glass. We’ll continue to explore more sustainable and user‑friendly packaging so that you can continue to enjoy our products with confidence. Thank you again for your support and for sharing your thoughts - your feedback truly helps shape the next steps we take. Thanks Facetheory Team

Posted 2 months ago

“I love the cleanser for keeping my skin clear and fresh and have used for years but honestly I hate the new packaging and have stopped buying it. It's hard to get the right amount out, you definitely don't get to finish all the product, and if it folds over you get little holes and the product leaks. I would buy and recommend instantly in different packaging but it's too impractical in the tube for me to use.”

1 Helpful Report

Posted 2 months ago

Hi India, Thank you for being such a long-time customer and for sharing your honest feedback. We're so pleased to hear the cleanser has kept your skin clear and fresh over the years, but we’re sorry the current packaging hasn’t worked well for you. We completely understand the frustration with dispensing and wastage, and feedback like yours really helps us review and improve our designs. I’ve shared your comments with our product team, as packaging is something we’re actively working on. We’d love to welcome you back in the future and hope to offer a version that’s both effective and practical to use. Thanks Facetheory Team

Posted 2 months ago

“Buy this for many years! Gives your skin a nice glow!”

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Posted 3 months ago

Hi Georgia, Thanks so much for taking the time to share your review! We're delighted to hear that ClariCleanse has been part of your routine for years and that it helps give your skin a healthy glow. Facetheory Team

Posted 3 months ago

ClariCleanse AHA & BHA Exfoliating Cleanser Mandarin / 150ml Reviews