“I love this product, my face feels squeaky clean afterwards. I don't use it every day, maybe once a week and leave it on for a minute. But the packaging?! I understand Facetheory wanted more sustainable packaging but the new tubes would definitely put me off buying in the future. I'm fairly dexterous having to do fiddly things in the back of a moving vehicle for as my job. But being in the shower while trying to put the lid back on these tubes is incredibly frustrating! The cream continues to come out the top, the lid is really difficult to thread on and it's really small and easy to drop. I'm astounded by the new packaging for the whole range, did no one test it first? It really is awful and feels like FT have shot themselves in the foot. Please change your packaging! I'm lucky I have the old bottle packaging for my other FT facewash so I can decant that one at least. The packaging really is unbelievable and sadly I'm sure it will affect your business which is a shame as your products are great.”

2 Helpful Report

Posted 3 weeks ago

Hi Sinead, Thank you so much for sharing your honest feedback and for being a fan of our ClariCleanse Exfoliating Cleanser. It’s great to hear how much you enjoy the product itself and that it leaves your skin feeling refreshed and clean. We’re really sorry to hear that the new packaging hasn’t worked well for you. Your comments about the difficulty with the cap and dispensing in the shower are very helpful. Our team is actively reviewing recent feedback like yours as we look at ways to improve future designs while maintaining our sustainability goals. In the meantime, we’ll share your comments with our product development team so your experience can be taken into consideration. Thank you again for taking the time to let us know. Feedback like yours helps us refine both our formulations and packaging so they work better for everyone. Thanks Facetheory Team

Posted 3 weeks ago

Author didn't leave any comments.

Helpful Report

Posted 1 month ago

“The new packing just isn't it. I've been using facetheory products for like 6 years now. It transformed my face and got rid of all my issues. Took a break from the products, ordered not too long ago and noticed the new paste packing. I get the reason but I'm not a fan of them.”

Helpful Report

Posted 1 month ago

Hi Efosa, Thank you so much for sharing your feedback and for being with us for so many years. It’s wonderful to hear that our products have made such a difference for your skin. We completely understand that the new tube packaging feels different from what you were used to. The change was made to improve recyclability, reduce product waste, and make the cleanser easier to dispense, but we know preferences vary. Your thoughts are really valuable, and we’ll make sure your comments are shared with our product team as we continue refining our packaging. We’re grateful for your ongoing support and hope ClariCleanse continues to deliver the same results you’ve always loved. Thanks Facetheroy Team

Posted 1 month ago

“Not abrasive on skin, smells amazing and makes my skin feel so clean and fresh”

Helpful Report

Posted 1 month ago

Hi Fiona, Thanks so much for your lovely review! We're so pleased to hear that you enjoy the fresh mandarin scent and that ClariCleanse leaves your skin feeling clean and refreshed. It’s great to know it’s gentle on your skin too. Thanks Facetheory Team

Posted 1 month ago

“Not as good as last exfoliator not as rough unless I've chosen the wrong one but still using it as a cleanser do not like the tubes would rather have tubs”

1 Helpful Report

Posted 1 month ago

Hi Morag, We appreciate you taking the time to review ClariCleanse AHA & BHA Exfoliating Cleanser. It sounds like you might be referring to one of our other exfoliators with a more textured formula (Double Glow Exfoliating Face & Body Scrub). ClariCleanse is designed as a gentle chemical exfoliant rather than a physical scrub, which could explain the smoother consistency you noticed. We’ve also updated some packaging to lightweight tubes for easier use and to help reduce packaging waste, but we understand some customers still prefer jars. Your comments have been passed on to our product team for consideration in future updates. We’re glad to hear you’re continuing to use it as a cleanser, and we hope it’s leaving your skin refreshed and comfortable. Thanks Facetheory Team

Posted 1 month ago

“I don’t see anything different especially for blemish’s”

Helpful Report

Posted 1 month ago

Hi Colette, Thank you for your feedback. ClariCleanse is formulated with gentle exfoliating acids (AHA and BHA) designed to help clear pores and smooth skin texture over time. Results can vary depending on your skin type and routine, but using it regularly—especially alongside a targeted serum or moisturiser for blemish-prone skin—tends to improve visible results. Thanks Facetheory Team

Posted 1 month ago

“Gorgeous and very reasonable”

Helpful Report

Posted 1 month ago

Hi Tracy, Thanks so much for your lovely feedback! We’re pleased to hear you’re enjoying the ClariCleanse exfoliating cleanser and find it great value too. It’s wonderful knowing it’s been a positive addition to your routine. Thanks Facetheory Team

Posted 1 month ago

“I love this product but since changing from the glass pot to the metal tube I will be looking for an alternative I could wash the glass to recycle - I can’t do this with the metal tube Annoyingly however I try to manipulate the tube it regularly decides to continue squeezing out so I am always wasting the product”

1 Helpful Report

Posted 1 month ago

Hi Michelle, Thank you for sharing your feedback. We’re really glad you love the ClariCleanse formula, though we’re sorry to hear the new tube hasn’t worked as well for you. The shift from glass to aluminium was made to make our packaging lighter and more travel-friendly, as well as to reduce the risk of breakage. We understand your concerns about recycling and product control, aluminium tubes can be recycled in most household programs once fully emptied and flattened, but they can sometimes be tricky to handle. We’re currently reviewing improved dispenser options to reduce waste and make it easier to use every last bit. Your input is extremely helpful in this process. Thank you again for taking the time to share your experience. Thanks Facetheory Team

Posted 1 month ago

ClariCleanse AHA & BHA Exfoliating Cleanser Mandarin / 150ml Reviews