“The product itself is just alright. I don't think it helped or harmed my skin. But I am so disappointed in the packaging. Two big issues: one, it was so sensitive to temperature change, if I used if after taking a shower in my bathroom, it would ooze out like crazy when I took the cap off, wasting a ton of product. Two, if this happened, or if any amount leaked out around the rim, it would get stuck in the threads and turn gray and look super gross. The weird oozing thing happened so often, probably 30% of the product was wasted this way instead of used on my face.”

Helpful Report

Posted 3 days ago

Hi Jackie, Thank you for taking the time to share your detailed feedback about our ClariCleanse Exfoliating Cleanser. We're sorry to hear that the packaging didn’t meet your expectations, that definitely isn’t the experience we want for our customers. The issue you describe with oozing product after temperature changes can occasionally happen due to pressure build-up inside the tube, especially in warm or humid environments like bathrooms. However, we understand how frustrating this must have been, and your comments about product waste and residue around the cap are very helpful for us as we continue improving our packaging designs. Thank you again for helping us improve; your feedback genuinely helps us enhance both our formulations and packaging. Thanks Facetheory Team

Posted 2 days ago

“My skin now recognizes the difference.... when I ran out of my face cleanser. This will not happen again since I have set up my subscription. Thanks”

Helpful Report

Posted 4 days ago

Hi Pauline, We’re so happy to hear that ClariCleanse has become such an essential part of your routine! It’s great that you’ve set up a subscription, no more running out. Thank you for sharing your experience and for being part of the Facetheory community! Facetheory Team

Posted 2 days ago

“I have been always buying this however my last one the tubes started to crack and the cleanser was leaking I think this needs to be changed to bottle with a pump please”

Helpful Report

Posted 1 week ago

Hi Eff, Thank you for being a loyal ClariCleanse user and for letting us know about the cracked tube and leaking. That’s not the experience aimed for, and the suggestion to move to a pump bottle has been shared with the product team for review. To help prevent cracks in the meantime: - Gently squeeze and roll the tube from the sealed end rather than pressing the middle. - Avoid sharply bending or folding the same spot repeatedly. - Use a tube key to roll the tube evenly as you go, which helps minimise stress points and reduces the chance of splits. Thank you again for taking time to provide us with your feedback. Facetheory Team

Posted 1 week ago

“I have used it a couple of time now and my face feels very clean and smooth. This is a first time I am purchasing anything from facetheory. I love the packaging, tubes a great for measuring out the right amounts. And less plastic is always better for environment!”

Helpful Report

Posted 2 weeks ago

Hi Ness, Thank you for sharing your first impressions of ClariCleanse! It’s wonderful to hear that your skin feels clean and smooth after using it, and that you’re enjoying the eco-friendly tube design. We’re delighted you appreciate our efforts to reduce plastic, sustainability is very important to us. Welcome to Facetheory, and we hope you continue to enjoy discovering the rest of our range! Thanks Facetheory Team

Posted 2 weeks ago

Donata G

Verified Reviewer

Incentivized

Author didn't leave any comments.

Helpful Report

Posted 2 weeks ago

Hi Donata, Thank you for your 5‑star rating of our ClariCleanse AHA & BHA Exfoliating Cleanser Mandarin. We’re pleased to know you’re happy with it and appreciate your support. Thanks Facetheory Team

Posted 2 weeks ago

“I have used this product for solar keratosis and seems to help. Was usually in a glass jar now in a more convenient tube. Alas, I can no longer get the cap to come off, I had to puncture the tube to get the product out. Thanks John”

Helpful Report

Posted 2 weeks ago

Thank you, John, for sharing your experience. It’s wonderful to hear that ClariCleanse has been helping your skin, though we're really sorry about the trouble with the new packaging. That definitely shouldn’t have happened, and we’d like to make it right. Please reach out to our customer care team with your order details or batch number so we can send a replacement and look into this further. Your feedback about the cap is extremely helpful and has been passed along to our packaging team for review. Thank you again for bringing this to our attention and for continuing to use ClariCleanse. Facetheory Team

Posted 2 weeks ago

Diane T

Verified Reviewer

Incentivized

“Je suis sincèrement ravie de ce produit, croyez-moi cela fait des années que je n'arrive pas à trouver un produit qui me convient, cela fonctionne quelques jours et après ma peau revient comme avant, grasse etc.... Avec le Claricleanes AHA&BHA ma peau est normale, ENFIN! Elle ne graisse plus, il m'a considérablement diminué mes points noirs et ayant habituellement un grain de peau granuleux, je re-découvrir enfin une peau toute douce, tous les jours grâce à ce produit! J'en suis plus que satisfaite, vraiment c'est un excellent produit!”

Helpful Report

Posted 3 weeks ago

Bonjour Diane, Merci beaucoup pour ce magnifique retour ! Nous sommes ravis d’apprendre que le ClariCleanse AHA & BHA Exfoliating Cleanser a enfin répondu à vos attentes après tant de recherches. Savoir qu’il aide votre peau à retrouver son équilibre, à paraître plus lisse et nette jour après jour nous fait réellement plaisir. Merci d’avoir partagé votre expérience, votre satisfaction est la plus belle récompense pour notre équipe ! Facetheory Team

Posted 2 weeks ago

“I love this product, my face feels squeaky clean afterwards. I don't use it every day, maybe once a week and leave it on for a minute. But the packaging?! I understand Facetheory wanted more sustainable packaging but the new tubes would definitely put me off buying in the future. I'm fairly dexterous having to do fiddly things in the back of a moving vehicle for as my job. But being in the shower while trying to put the lid back on these tubes is incredibly frustrating! The cream continues to come out the top, the lid is really difficult to thread on and it's really small and easy to drop. I'm astounded by the new packaging for the whole range, did no one test it first? It really is awful and feels like FT have shot themselves in the foot. Please change your packaging! I'm lucky I have the old bottle packaging for my other FT facewash so I can decant that one at least. The packaging really is unbelievable and sadly I'm sure it will affect your business which is a shame as your products are great.”

2 Helpful Report

Posted 3 weeks ago

Hi Sinead, Thank you so much for sharing your honest feedback and for being a fan of our ClariCleanse Exfoliating Cleanser. It’s great to hear how much you enjoy the product itself and that it leaves your skin feeling refreshed and clean. We’re really sorry to hear that the new packaging hasn’t worked well for you. Your comments about the difficulty with the cap and dispensing in the shower are very helpful. Our team is actively reviewing recent feedback like yours as we look at ways to improve future designs while maintaining our sustainability goals. In the meantime, we’ll share your comments with our product development team so your experience can be taken into consideration. Thank you again for taking the time to let us know. Feedback like yours helps us refine both our formulations and packaging so they work better for everyone. Thanks Facetheory Team

Posted 3 weeks ago

ClariCleanse AHA & BHA Exfoliating Cleanser Mandarin / 150ml Reviews