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PRICE DROP! Crushed Velvet Divan Bed & Memory Sprung Mattress - Silver, Blue & Ivory! | Wowcher Reviews

2.8 Rating 44 Reviews
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Not as expected, very poor condition not true to images, have emailed cloud9 no response, sadly got rid of my daughters other bed so is having to use this, frame has already ‘dipped’ and only had for 2 weeks!! One of the drawers doesn’t even shut properly. Absolutely shocking will not be buying anything off wowcher again if this is what you put your name too!!!
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Posted 2 months ago
Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher
Posted 2 months ago
Mattress is nothing like in the picture poor quality and the delivery driver was extremely rude
Helpful Report
Posted 2 months ago
Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks Wowcher Team
Posted 2 months ago
The main bed is good however the mattress is terrible. They do not sell you the mattress in the photo and when you complain they say “that this is what you ordered”. The 1-4 deliver by time was 7pm and they did not call under 5 to say they were going to be late. Then tried to ask for cash. Please check Trustpilot. I wish I had before I ordered as I then realised that lots of people have complained about the mattress. Have attached the cheap mattress they gave instead of the one they have in the photo and after you order.
Helpful Report
Posted 3 months ago
We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher
Posted 3 months ago
Great for price and was delivered quickly
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Posted 3 months ago
Thank you for your review! We’re glad to hear you enjoyed your experience and hope to continue inspiring you with great deals. Many thanks, Wowcher Team
Posted 3 months ago