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PRICE DROP! Crushed Velvet Divan Bed & Memory Sprung Mattress - 7 Colour Options | Wowcher Reviews

2.5 Rating 71 Reviews
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Collette
Verified Reviewer
Incentivized
“Spring came through first night of sleeping on it have emailed seller twice no response”
Helpful Report
Posted 2 months ago
Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team
Posted 2 months ago
Anonymous
Verified Reviewer
Incentivized
“Item never received Cloud9 customer service an absolute joke Ignoring all emails so having to go through my bank to get refunded Apparently this is a common problem with this company avoid at all cost”
Helpful Report
Posted 3 months ago
Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher
Posted 3 months ago
Steven
Verified Reviewer
Incentivized
“I have not received the bed which was supposed to be delivered 27th January it's now 1st Feb, so I can't leave a review.”
Helpful Report
Posted 3 months ago
Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team
Posted 3 months ago
Deborah
Verified Reviewer
Incentivized
“No response to 3 separate emails about my order and still no delivery nor have I had any response since going through Wowcher chat.”
Helpful Report
Posted 3 months ago
Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher
Posted 3 months ago
Nicholas
Verified Reviewer
Incentivized
“Not received yet, and no reply when emailing company”
Helpful Report
Posted 3 months ago
Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher
Posted 3 months ago
Anonymous
Verified Reviewer
Incentivized
“Very bad quality ever. Totally disappointed and dissatisfied ever.”
Helpful Report
Posted 3 months ago
Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher
Posted 3 months ago
Denise
Verified Reviewer
Incentivized
“Unable to leave a review as I have not received the item. The Wowcher has been redeemed, the money taken from my account and despite attempts to contact Wowcher regarding this no response has been received”
Helpful Report
Posted 3 months ago
We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher
Posted 3 months ago
Sharon
Verified Reviewer
Incentivized
“The mattress is like sleeping on a trampoline. I have contacted the company twice as stated by Wowcher, but no response. The base dips in the middle, don't know if it's broken or designed like that! I would not buy this had I known...”
Helpful Report
Posted 3 months ago
Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.
Posted 3 months ago
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