“Product exceeded expectations but delivery very poor. Bed left on doorstep when we were away overnight. It was left outside the front door on a cold wet night in full view of passing strangers. There was no opportunity beforehand to establish delivery date or change it if unsuitable. We were fortunate that our product remained intact when we returned 20 hours after delivery.”

Helpful Report

Posted 15 hours ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 46 minutes ago

“Never turned up. No response to emails from merchant. Wowcher no help. Having to launch a charge back from credit card company. Avoid at all costs.”

Helpful Report

Posted 16 hours ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 20 minutes ago

“I am extremely disappointed with this bed and feel completely deceived by the advert. From the pictures and description, I expected a comfortable, supportive mattress that would offer a good night’s sleep. What I received is the exact opposite. To start with, the mattress is unbelievably thin — so thin that it barely deserves to be called a mattress at all. The moment you lie down, you can feel the springs poking through, making it impossible to get comfortable. It genuinely feels like sleeping on a layer of cloth stretched over metal. There is absolutely no padding, no support, and definitely no comfort. After the first night, I woke up with back pain, shoulder pain, and a terrible night’s sleep. The advert made the bed look plush and inviting, but in reality it is nothing like what was shown. If anything, it feels cheaply made, flimsy, and completely unsuitable for daily use. It is shocking that a company would sell a product of this poor quality and still have the confidence to advertise it as a proper mattress. This is not only misleading but borderline dishonest. For the price I paid, I expected far better. I now have to either replace the mattress entirely or return the whole bed, which is an inconvenience and an extra expense I did not plan for. I wish I had read more honest reviews before purchasing, because this has been a complete waste of money. I do not recommend this bed to anyone. Save your money and buy from a more reputable seller. This product is uncomfortable, poorly made, and falsely advertised. I regret buying it and would give it zero stars if I could.”

Helpful Report

Posted 1 day ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 21 hours ago

“Incomplete delivery waited 2 weeks and still not resolved”

Helpful Report

Posted 2 days ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 2 days ago

“Bed is lovely and 2nd one eventually came”

Helpful Report

Posted 2 days ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 2 days ago

Anonymous

Verified Reviewer

Incentivized

“It’s amazing, seriously. For the price that it’s at, It came so quick and i’m literally laying on it as i type.”

Helpful Report

Posted 6 days ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 6 days ago

“Can not give a review as I have not received item/items.”

Helpful Report

Posted 1 week ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 1 week ago

“Cheap, not what you think your getting and no help from Wowcher to resolve issue Don't buy”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 1 week ago

PRICE DROP! Crushed Velvet Divan Bed & Memory Sprung Mattress - Silver, Blue & Ivory! | Wowcher Reviews