Crushed Velvet Divan Bed & Memory Sprung Mattress - 7 Colour Options | Wowcher Reviews

2.7 Rating 57 Reviews

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Denise

Verified Reviewer

Incentivized

“Unable to leave a review as I have not received the item. The Wowcher has been redeemed, the money taken from my account and despite attempts to contact Wowcher regarding this no response has been received”

Helpful Report

Posted 14 hours ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 1 hour ago

Sharon

Verified Reviewer

Incentivized

“The mattress is like sleeping on a trampoline. I have contacted the company twice as stated by Wowcher, but no response. The base dips in the middle, don't know if it's broken or designed like that! I would not buy this had I known...”

Helpful Report

Posted 4 days ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 4 days ago

Cee

Verified Reviewer

Incentivized

“I bought this bed for my sisters birthday It was delivered very quickly before the time given I am very pleased with the bed mattress and headboard I would highly recommend this product and the excellent service”

Helpful Report

Posted 5 days ago

Thank you for taking the time to review your experience using Wowcher. We are delighted to hear you are satisfied with our service and will be sure to pass on this feedback! Many Thanks Wowcher

Posted 5 days ago

Victoria

Verified Reviewer

Incentivized

“First mattress I received was ripped and shredded, they did send a new one which was pathetic quality. Like paper a would tear if something pressed a little hard on it.”

Helpful Report

Posted 6 days ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 5 days ago

Karin

Verified Reviewer

Incentivized

“Prompt delivery, well packed item . Very good item at very good price, very pleased .”

Helpful Report

Posted 6 days ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 5 days ago

Verified Reviewer

Incentivized

“Never received bed still waiting for a full refund , disgusting service from Wowcher , read reviews and do not buy !”

Helpful Report

Posted 1 week ago

Good morning I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Many thanks Wowcher

Posted 1 week ago

Anonymous

Verified Reviewer

Incentivized

“Mattress so cumfy and bed frame looks good”

Helpful Report

Posted 1 week ago

Thank you for your review, we are very pleased to hear you are happy with the service you received. Many Thanks Wowcher

Posted 1 week ago

Jasmine

Verified Reviewer

Incentivized

“Came with no instructions but nice comfy bed”

Helpful Report

Posted 2 weeks ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. Many thanks, Wowcher Team

Posted 2 weeks ago