Crushed Velvet Divan Bed & Memory Sprung Mattress - 7 Colour Options | Wowcher Reviews

2.7 Rating 56 Reviews

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“No assembly obstructions, lots of parts missing. No fixings for headboard, only half the amount of coasters for the base. Awful.”

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Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

“Not the greatest quality. Finish on draws is poor with exposed chip board edges on the inside. The 2 halves of the bed base only have a plastic clip to hold them together - very poorly. The headboard (too small in height) is not the size featured in the photograph. Contacted the supplier several times but never had a reply.”

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Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

“Still not received. Not even a message from courier.”

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Posted 2 months ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 months ago

“I’m very pleased with this bed. Delivery was quick & efficient.”

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Posted 2 months ago

Thank you for taking the time to write us a review. We are pleased to hear you’ve had a great experience! Many Thanks Wowcher

Posted 2 months ago

“I'd give 0 stars if I could. Fraudulent company, delivering a totally different bed that's low quality. Cloud9yn have 1 star on trust pilot and have a history of this bad customer service and ripping people off. Do not buy”

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Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

“Mattress is too soft but otherwise it’s fine”

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Posted 2 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 2 months ago

“Extremely disappointed with this merchant! We tried to cancel the order before dispatch As the delivery date was too late! They ignored iour email …. delivered the bed we have been trying to get them to collect the bed and refund us, they will not help unless we pay the return….. very very unhappy customer!!!!!!!!”

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Posted 2 months ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 months ago

“The bed was never delivered do not order from this seller it is a scam!”

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Posted 2 months ago

Thank you for taking the time to write us a review. We are truly sorry for any inconvenience you have experienced. Rest assured, your refund has now been processed. Please allow 3-5 working days for the funds to return to your original payment method. A confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher

Posted 2 months ago