JANUARY SALE! Crushed Velvet Divan Bed & Memory Sprung Mattress - 7 Colour Options | Wowcher Reviews

2.6 Rating 50 Reviews

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Jasmine

Verified Reviewer

Incentivized

“Came with no instructions but nice comfy bed”

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Posted 19 hours ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. Many thanks, Wowcher Team

Posted 35 minutes ago

“Beds lovely but the drawer is faulty .. it falls off the runner and just collapses .. so is not usable .. I have emailed the sellers twice now and I have received no response from them at all .. very disappointed”

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Posted 3 days ago

Author didn't leave any comments.

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Posted 3 days ago

“Just a hollow cheap bed slides all over headboard came broken tried to contact firm a number of occasions No response tried contacting Wowcher all you can do is message a robot who hasn’t got a clue I’m reporting to trading standards.”

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Posted 3 weeks ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 3 weeks ago

Maya

Verified Reviewer

Incentivized

“I received the bed with a very short headboard. The screw to fix the headboard was missing. The feet of the bed is missing. I have contacted CloudNine few times and no response. I cannot recommend them at all. I’m looking to contact trading standards for misleading as not delivered what’s shown on picture and description.”

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Posted 4 weeks ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 3 weeks ago

“Have had issues with bed since delivered. Mattress collapsed in weeks. Now frame has collapsed only 2 months later. Unable to get a response from customer services. Won't be using this firm again, or Wowcher for that matter.”

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Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 4 weeks ago

“Product exceeded expectations but delivery very poor. Bed left on doorstep when we were away overnight. It was left outside the front door on a cold wet night in full view of passing strangers. There was no opportunity beforehand to establish delivery date or change it if unsuitable. We were fortunate that our product remained intact when we returned 20 hours after delivery.”

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Posted 1 month ago

If your item is eligible for returns, you can easily initiate the return through our return portal, just follow the steps below to return your item hassle-free: Go to "My Wowchers" or "My Voucher" and click on 'Need help?' for the item you wish to return. Look for the 'Want to return your item?' section. (If you don't see the 'Want to return your item?' section, please contact the merchant directly - their details can be located on the Wowcher/Voucher under merchant information) Select your refund option : "Wallet Credit" or "Cash" Click on the 'Start a Return?' button and follow the prompts to complete your return request. (If you don't see the 'Start a Return' button, follow the provided prompts to request a return or to contact the merchant directly.) Once your return is requested, you will receive an email containing a QR code and/or return label, just follow the instructions provided in the email to return the item. After the merchant receives your return, they will inspect the item then your refund will be processed within 5 working days from the time the merchant receives the return. Please note: If your item is damaged/faulty, take some photos as evidence in case of dispute from the merchant. The photo should display: The entire item (out of the box - if safe, please inspect the item even if the packaging is damaged). The packaging if available. Close-up and clear photos of the damage.

Posted 1 month ago

“Never turned up. No response to emails from merchant. Wowcher no help. Having to launch a charge back from credit card company. Avoid at all costs.”

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Posted 1 month ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 1 month ago