KILN DRIED BIRCH FIREWOOD FULL CRATE Reviews

4.7 Rating 94 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

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Stephen Holmes

Verified Reviewer

“Delivery company they use in south Wales are hopeless. They are supposed to arrange delivery in advance. Twice now I have received a phone call out of the blue letting me know they'll be with me in 30 minutes! Fortunately I was in and able to tell them where to put them, otherwise they would have just dumped them anywhere on the drive. Next time I'll look elsewhere.”

Helpful Report

Posted 1 week ago

Dear Stephen, Thank you for your feedback, and please accept our sincere apologies for the poor delivery experience you’ve had. We completely understand your frustration. The delivery depot is supposed to contact you in advance to arrange a convenient book-in date, and if they arrive unannounced, you are absolutely within your rights to decline the delivery and request that a proper date is booked in. We understand your concern about ordering again in the future, but if you decide to give us another chance, please don’t hesitate to reach out to us directly. We will do everything we can to ensure a smooth delivery process for you. Thank you once again for bringing this to our attention. Your feedback helps us to improve both our service and the reliability of our delivery partners. Kind regards, The LWC team

Posted 1 week ago

Raymond Tanner

Verified Reviewer

“Very pleased with the product and the service provided arrived very promptly, very good delivery service.”

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Posted 1 week ago

“Quickly delivered. Arrived as described - a big box of kiln dried wood. Can’t ask for more”

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Posted 1 week ago

Carole Smith

Verified Reviewer

“Easy to order and excellent delivery service.”

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Posted 2 weeks ago

David Pollock

Verified Reviewer

“Easy to order, competitive price and delivery was quick. The standard of the logs is excellent and without the mountain of scraps that we were getting when ordering locally and told it was expected and we could use it as kindling. On the whole, extremely pleased.”

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Posted 3 weeks ago

“Excellent service, the only thing was I thought we Would get a bag of kindling with my order but I must of read it wrong.”

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Posted 3 weeks ago

“Excellent crate of kiln dried birch firewood at a competitive price. We are very happy with Luxury Wood having used them many times in the past. The quality of their product is excellent and burns well and cleanly in our wood burner. The only comment I have is their communication is limited to confirmation email only. You have to deal directly with their chosen delivery company usually Pallet Force. Most recently Pallet Force phoned to arrange delivery and I agreed a suitable date with the Agent only for the delivery to turn up on a different date when I was not available to accept it and proceeded to have a heated discussion over the Ring doorcam. The delivery had to be rescheduled and eventually was completed satisfactorily.”

Helpful Report

Posted 1 month ago

Dear Anthony, Thank you very much for your kind review and for being a loyal customer of Luxury Wood. We are delighted to hear that you are happy with the quality of our kiln dried birch firewood and that it burns well in your wood burner. We also really appreciate your feedback regarding communication with the delivery company. We take this seriously and will continue working closely with our couriers to make the process as smooth as possible for our customers. Thank you again for your continued support—it means a lot to us. Kind regards, The LWC

Posted 1 month ago

“Neatly packaged, good price and delivered promptly. Thank you.”

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Posted 1 month ago