KILN DRIED ASH FIREWOOD FULL CRATE Reviews

4.2 Rating 80 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Product Page

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

Visit Product Page

“Good service from order to delivery”

Helpful Report

Posted 7 months ago

Dear Customer, We really appreciate your kind words! Kind regards, The LWC

Posted 7 months ago

William Harper

Verified Reviewer

“I have used this company before and they were good, but I do have a couple of issues with this order. There was a lot of wood in the centre of the crate that was the size of kindling, not logs. Felt a bit ripped off to be honest. Also, I didn't get notified of despatch or delivery until I got a text from the courier saying they were on there way”

Helpful Report

Posted 8 months ago

Dear William, Thank you for taking the time to share your feedback and for being a returning customer. We sincerely apologize for the issues you experienced with your recent order. We aim to provide high-quality logs with every delivery, and we're sorry to hear that some of the wood was not up to standard. We'll be investigating this with our team and suppliers to ensure that future orders meet the expectations of all our customers. Regarding the communication about your order's dispatch and delivery, we understand how important it is to be kept informed. We'll speak with our subcontractor PalletForce to ensure that notifications are sent promptly and clearly in the future. Your satisfaction is very important to us, and we value your feedback as it helps us improve. If there's anything we can do to make this right, please don't hesitate to reach out to our customer service team directly. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards, LWC Team

Posted 8 months ago

David Eshelby

Verified Reviewer

“Excellent and tmely delivery. Logs now stacked in log store, looking forward to burning them.”

Helpful Report

Posted 8 months ago

Dear David, Thank you for the glowing 5-star review! We're thrilled to hear about your excellent experience with our firewood and timber services! Kind regards, The LWC

Posted 8 months ago

“Good price, arrived quickly and very well packaged. And I get to use the crate for kindling. What's not to like? Only end of August now so hopefully a few months yet until I need to use it but all safely stored away in our barn. Repeat customer.”

Helpful Report

Posted 8 months ago

Peter Crofts

Verified Reviewer

“Ash is the best, and the quality is always first class. Luxury Wood service and prompt delivery is five star!”

Helpful Report

Posted 8 months ago

Kevin Eveleigh

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 9 months ago

“Friendly efficient service and a great product”

Helpful Report

Posted 11 months ago

“I have ordered kiln dried logs from luxury wood for many years now and have allways been happy with the service The logs are allways bone dry The quality of the oak.ash and hornbeam logs are first class From order to delivery_great The delivery driver even puts the crates inside the garage”

Helpful Report

Posted 11 months ago