KILN DRIED ASH FIREWOOD FULL CRATE Reviews

4.2 Rating 80 Reviews

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

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Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

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David Eshelby

Verified Reviewer

“A little disappointed, my previouse Ash crate was mainly "large" logs. This latest crate contained many smaller pieces of wood I would descibe as kindling. There we're also a small number of logs I would not describe as Ash.”

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Posted 1 year ago

John Earnshaw

Verified Reviewer

“Despite having purchased similar Crates of Kiln dried Ash including the cost of delivery to a specified position on my drive on this occassion the Carrier decided because the property is on an incline they could not deliver the goods. The goods have been returned to the supplier as the Carrier has reviewed its policy following legal procedings relating to deliveries of this type. I now await a full refund of the money I have paid and the matter is on going and not of my making.”

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Posted 1 year ago

Hi John, we are sorry we couldn't deliver to you on this occasion. Sadly, we rely on our subcontractor and can't do much when they say that a delivery location is not safe for offloading. Money has been refunded already.

Posted 1 year ago

Geoffrey Bowers

Verified Reviewer

“Yet again a quality product from Luxury Wood, if you have the space their crates are perfect and really handy to access the logs.”

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Posted 1 year ago

Dave Coultas

Verified Reviewer

“The wood is good, but the delivery took well over a week and there was zero communication. No contact from the courier to arrange delivery. When I rang LW to find out where my order was, they simply told me to chase the courier and gave me a number that rang out with no option to leave a message. Eventually the wood turned up unannounced, so it was lucky someone was in.”

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Posted 1 year ago

Dear Dave, We appreciate you taking the time to share your feedback. We regret that your experience fell short of expectations. Please reach out to us at support@luxurywood.co.uk so we can better understand how we can improve. Kind regards, The LWC

Posted 1 year ago

“Great wood excellent service No problems”

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Posted 1 year ago

Joan Northern

Verified Reviewer

“Very good wood with plenty of size variation.Burns well.”

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Posted 1 year ago

Dear Joan, Thank you so much for the lovely review! Kind regards, The LWC

Posted 1 year ago

Brian Griffiths

Verified Reviewer

“This is my third crate of firewood. For the first two I gave five stars, they were crates of split logs. This last crate consists of split branches not much bigger than the kindling I use to start the fire. So disappointed. The three stars awarded is for delivery. The crate was placed next to the wood shed.”

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Posted 1 year ago

Dear Brian, We appreciate you taking the time to share your feedback. We regret that your experience fell short of expectations. Please send us pictures of the product to support@luxurywood.co.uk so that we can discuss this matter further. We value your feedback and would like the chance to make things right. Kind regards, The LWC

Posted 1 year ago

Raymond Smith

Verified Reviewer

“I don't know if i had a rogue batch but the logs do not burn well, look quite damp compared to my usual supplier and the size of some of the logs are too large to fit in my log burner so got to find someone who can split them down. Really dissapointed.”

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Posted 1 year ago

Dear Raymond, We're truly sorry to hear about your experience. Please contact our customer service team at support@luxurywood.co.uk to discuss this matter further. We value your feedback and would like the chance to make things right. Kind regards, The LWC

Posted 1 year ago