Hi Michael,
Thank you for your lovely review. We are pleased to make this product adjustable to each customer. As you have pointed out you can un-roll and remove a portion of the inner-filling for a tailored level of firmness. - Putnams Management
Hi Robert, Sorry you did not realise we were closed over the Christmas period. We did try to make it clear by having a banner at the top of every page on our site explaining this and it was also in our delivery information but apologise if you felt mislead by this. I hope the discount code I have emailed you will make your next purchase with us more pleasant. Sorry again if you felt mislead. - Putnams Team