“Nicely made and presented. Far too hard to be comfortable. I see one can take out stuffing but am very disabled and unable to do so. Must wait for help”
Hi Pam, thank you for taking time to leave us a review. This items inner fibre can be un-rolled, cut and loosened to tailor the level of support to the individual. Most of our customers do this and keep the excess fibre handy in-case they change their minds and would like it firmer. (future customers please note once the internal fibre has been cut the item is non-returnable). We are glad that you were happy with our returns process. -Putnam Team
“Initially mother found it too firm but I simply cut some of the padding off, unrolled the remainder then re-rolled it slightly looser and she now finds it very comfortable.”
“You have sent me a beige coloured head rest. I ordered black. As this was your error can you please arrange exchange. I am 86 and have to remain isolated for health reasons. Thank you.”
Hi Jo, Thank you for alerting us to this issues, as confirmed on our phone-call this morning we will be sending you the correct cover in the post. Apologies again about the issue. :) We are glad you are enjoying the product (even though it is the wrong colour!). - The Putnams Team
