“Found the cushion uncomfortable, tried removing some of contents, but no better. Beware once you do this you won't be eligible for a refund although they tell you to do this.”
Hi Michael,
Thank you for your lovely review. We are pleased to make this product adjustable to each customer. As you have pointed out you can un-roll and remove a portion of the inner-filling for a tailored level of firmness. - Putnams Management
Hi Robert, Sorry you did not realise we were closed over the Christmas period. We did try to make it clear by having a banner at the top of every page on our site explaining this and it was also in our delivery information but apologise if you felt mislead by this. I hope the discount code I have emailed you will make your next purchase with us more pleasant. Sorry again if you felt mislead. - Putnams Team
