Hi Pam, thank you for taking time to leave us a review. This items inner fibre can be un-rolled, cut and loosened to tailor the level of support to the individual. Most of our customers do this and keep the excess fibre handy in-case they change their minds and would like it firmer. (future customers please note once the internal fibre has been cut the item is non-returnable). We are glad that you were happy with our returns process. -Putnam Team
“Initially mother found it too firm but I simply cut some of the padding off, unrolled the remainder then re-rolled it slightly looser and she now finds it very comfortable.”
“You have sent me a beige coloured head rest. I ordered black. As this was your error can you please arrange exchange. I am 86 and have to remain isolated for health reasons. Thank you.”
Hi Jo, Thank you for alerting us to this issues, as confirmed on our phone-call this morning we will be sending you the correct cover in the post. Apologies again about the issue. :) We are glad you are enjoying the product (even though it is the wrong colour!). - The Putnams Team
“Just what was needed for extra support for my head and neck on my fairly new recliner chair. Needed to remove some of the padding, which was simple to do, as on first use the support wasn’t soft enough. After a few uses it moulds itself to the shape of my neck. The weighted support keeps it nicely in place and for extra comfort I place a tartan knee blanket over it to stop it sweating. Great buy, highly recommend it.”
