“We had the holiday that we wanted and needed. Totally relaxing and stress free, pleasant canal bank scenery and the choice to take advantage of the various trips that were available as part of the inclusive package. The staff were all equally charming. The food was ample, no choice, but alternaives made available for those of us with special requirements. The cabins were small ship size, not huge cruiser size, but clean and comfortable, and as described. All in all, a lovely relaxing break. Thank you.”
Thank you so much for your lovely review, Jenny! We're absolutely delighted to hear that you had the relaxing holiday you were looking for, enjoying the charming canal bank scenery and our various inclusive trips. It’s wonderful to know our crew made a positive impression and that you found the food accommodating to your needs.
We appreciate your feedback regarding cabin size; we strive to maintain cleanliness and comfort in our accommodations, and it's great to know you found it as described. Sincere thanks for sharing your experience, and we hope to welcome you back for another lovely break soon!
“I enjoyed your Cruise very much. It is truly unique as there is nothing quite like it in the UK and long may that last for you. I liked the boat too - cosy but with a feeling of openness. It was comfortable and very clean. The crew were attentive but the the girls need to upgrade their waitressing skills.
I would strongly recommend this Cruise to my friends. Well Done!”
Thank you so much for your fantastic review, Meredith! We're delighted to hear you enjoyed the unique experience of our cruise and found the boat both cosy and comfortable. Your kind words about our attentive crew mean a lot to us! We appreciate your feedback regarding the waitressing skills and will certainly pass that along for improvement.
We’re thrilled that you would recommend us to your friends and hope to welcome you back for another memorable cruise soon!
“The Plus Package strates "one night stay at the Hatherley Manor- Dinner, Bed and Continental Breakfast" What it does not say that there is an allowance for 2 people of £32 to wards dinner.(£16 each) which was not sufficient for 1 main course.
The meals on the boat were adequate and well presented. The staff worked hard. The itinery was 1st class Having done a number of river cruises, we would not class boat this as 4 star”
Thank you for your review, Donald! We appreciate your feedback regarding the Plus Package allowance and will certainly take your comments into consideration for future improvements. I can confirm the dinner allowance is £32 per person and is inclusive of food only, I have made contact with the hotel as to why this wasn't made more clear to you at the hotel and they have told me they will speak with their staff to ensure the same mistake doesn't happen again.
We are currently working hard on a brand new menu for 2025 on Edward Elgar working with new suppliers to bring new ideas and fresher, locally sourced ingredients. I'm so pleased you enjoyed the itinerary and our staff looked after you well.
“We had a lovely week, there were one or two problems with the weather and illness but the fabulous crew handled everything very smoothly. The very proficient crew hadled everything brilliantly and ensured that we had a great holiday. I am very happy to give this cruise 5 stars.”
Thank you for your review, Anne! We're so glad to hear that you had a lovely week with us, despite a few challenges. Our crew truly goes above and beyond to ensure everyone has a great time, and it's wonderful to know their efforts made a positive impact on your holiday. We appreciate your kind words and hope to welcome you aboard for another memorable holiday in the future!
“We had a delightful 6 days on board with 16 other guests. The boat was very comfortable and the crews efforts to make our trip memorable was exceptional.
The itinerary was modified due to river heights but this made no difference to our holiday.
We highly recommend this company for a hotel boat cruise”
Thank you for your review. We're so happy to hear that you had a delightful six days aboard with us. Our crew are dedicated to our trips special, and it’s wonderful to know their efforts made such an impression on you. We're glad the itinerary changes didn’t detract from your experience; flexibility is part of what makes a cruise memorable. We truly appreciate your high recommendation and hope to welcome you back for another adventure on the water soon!
“On the last evening I suffered a severe fall on steps leading to the boat house. The steps were unlit and the gound uneven. I suffered a large swelling on my head, a black eye and painful ribs. Most of the passengers were elderly and thus vulnerable. Please improve the lighting and extend the hand rail. The last step was a drop without a hand rail
I would like to add that despite this I enjoyed the cruise.
Jane Wright”
Thank you for your valuable feedback, Jane. We are truly sorry to hear about your fall and the injuries you sustained; your safety is our top priority. We take your concerns about the lighting and hand rail very seriously, and we are working to improve these areas to ensure a safer experience for all passengers. We're glad to hear, despite the incident, that you enjoyed the cruise overall. We hope to have the opportunity to welcome you back in the future!
“Our third outing on the Edward Elgar demonstrates our enjoyment of the cruise.
The crew coped well with difficulties caused by high river levels.
Our cabin suffered from noise due to its proximity to the engines.”
Thank you for your review, John! We're delighted to hear that your third outing on the Edward Elgar was enjoyable despite the challenges posed by high river levels. Our crew always strives to provide the best experience possible, and your understanding is greatly appreciated.
Thanks so much for your feedback, and we're sorry you had more noise than you expected. We've invested a lot in the boat to keep noise to a minimum, but there is still engine noise (especially when we are underway) that will affect our passenger cabins at times. We never cruise at night and have a battery system in operation for silent running between 10.30 pm and 7.00 am so we guarantee no engine noise whatsover in all cabins between those times. In the afternoons when we are not underway, we do switch to a generator in a sound reducing enslosure to minimise noise as well.
I hope we may be able to welcome you back again for a 4th sailing in the future.
