“We had a delightful 6 days on board with 16 other guests. The boat was very comfortable and the crews efforts to make our trip memorable was exceptional.
The itinerary was modified due to river heights but this made no difference to our holiday.
We highly recommend this company for a hotel boat cruise”
Thank you for your review. We're so happy to hear that you had a delightful six days aboard with us. Our crew are dedicated to our trips special, and it’s wonderful to know their efforts made such an impression on you. We're glad the itinerary changes didn’t detract from your experience; flexibility is part of what makes a cruise memorable. We truly appreciate your high recommendation and hope to welcome you back for another adventure on the water soon!
“On the last evening I suffered a severe fall on steps leading to the boat house. The steps were unlit and the gound uneven. I suffered a large swelling on my head, a black eye and painful ribs. Most of the passengers were elderly and thus vulnerable. Please improve the lighting and extend the hand rail. The last step was a drop without a hand rail
I would like to add that despite this I enjoyed the cruise.
Jane Wright”
Thank you for your valuable feedback, Jane. We are truly sorry to hear about your fall and the injuries you sustained; your safety is our top priority. We take your concerns about the lighting and hand rail very seriously, and we are working to improve these areas to ensure a safer experience for all passengers. We're glad to hear, despite the incident, that you enjoyed the cruise overall. We hope to have the opportunity to welcome you back in the future!
“Our third outing on the Edward Elgar demonstrates our enjoyment of the cruise.
The crew coped well with difficulties caused by high river levels.
Our cabin suffered from noise due to its proximity to the engines.”
Thank you for your review, John! We're delighted to hear that your third outing on the Edward Elgar was enjoyable despite the challenges posed by high river levels. Our crew always strives to provide the best experience possible, and your understanding is greatly appreciated.
Thanks so much for your feedback, and we're sorry you had more noise than you expected. We've invested a lot in the boat to keep noise to a minimum, but there is still engine noise (especially when we are underway) that will affect our passenger cabins at times. We never cruise at night and have a battery system in operation for silent running between 10.30 pm and 7.00 am so we guarantee no engine noise whatsover in all cabins between those times. In the afternoons when we are not underway, we do switch to a generator in a sound reducing enslosure to minimise noise as well.
I hope we may be able to welcome you back again for a 4th sailing in the future.
“The outstanding thing about our somewhat re-arranged cruise (high water stopped us going through one of the locks that would have led on to the northern end of the route) was the excellence of the crew. Captain Conrad, in particular, was exceptional (not least because of the changed circumstances). The immediate way the company adapted the itinerary was impressive. Of course the cabins are a fairly tight squeeze but we knew they would be and made the best of it. The saloon is comfortable and lends itself to a sociable atmosphere. The small bar is attractively 'clubby'. Food overall was pretty good bearing in the mind the limitations of a small galley (it can't compare with the much larger cruise boats on the Continent). The excurions were enjoyable, with good guides (even though one always started talking long before all the party had caught up). The Morgan factory visit was fascinating. It was rather disappointing that the "boss" of the company didn't come to the final evening to apologise for the curtailment of some of the cruise (even though it was not the fault of the company). Would I recommend the holiday to others? Only after making sure they understood that the size of the vessel does not lend itself to relaxing cabin time and the food is more basic than on much larger vessels. The whole thing reminded me of the old Thomson Holidays "Small and Friendly" experiences.”
Thank you for your thoughtful review, Norman! We're delighted to hear that, despite the changes to your itinerary, you found our crew, especially Captain Conrad, to be exceptional. We pride ourselves on our ability to adapt and provide a memorable experience, and your kind words truly validate our efforts. We understand that our cabins can feel snug but I feel we have made the best of the cosy cabins with great storage solutions. It’s great to know you enjoyed the excursions, as well as your visit to the Morgan factory this one is becoming a firm favourite amongst passengers. We appreciate your feedback regarding the final evening and will certainly take it into consideration, Jay does attend whenever he can if a cruise itinerary is altered but is not always available on a Saturday evening at the end of our cruises. Thank you for recommending us, and we hope to welcome you aboard again for another unique adventure!
“Hail (NOT that sort!) to the weather gods. In spite of almost being fogbound one early morning and the narrowest of misses with a major electrical storm, we enjoyed the pleasure of cruising in sunshine on the open top deck on every one of our six days. Whilst there were no' Rhine Castles' to augment the view it was a most pleasant amble through verdant English countryside. The 'Elgar and their doughty crew ‘did everything, and more it said on the tin (including unexpectedly imported Draught Guinness) We struck gold with our table companions which enhanced the whole experience even more. Trips ashore were a delight. The notable exception to my mind ( and several fellow cruisers) being the last day which was a complete anti-climax governed as it was by the needs to prepare "Edward" for its next batch of 'Senior Sailors' however to misquote 'The Beatles' "A splendid time was guaranteed for all." (Albeit expensive!) Unlikely I will feel the need to want or indeed, live long enough to save up and do it all again but would recommend it to those inclined to taste the delights on offer of this unique sojourn”
Thank you for your detailed and insightful review, Michael! We're thrilled to hear that the weather gods were kind and that you enjoyed cruising through the beautiful English countryside. It sounds like you had a wonderful time with our crew and your table companions, which truly enhances the experience. I'm also pleased the Guinness was well recieved. We appreciate your feedback regarding the last day and will take it into consideration as we strive to create the best possible journey for our guests. Even if this was a once-in-a-lifetime experience for you, we’re glad you would recommend us to others.
“Well organised. Staff helpful and friendly. Meals interesting and varied. Enjoyed the bar and wine with Meals. Visits were well organised with efficient transport. Well done everyone!”
Thank you so much for your fantastic review, Brenda! We're thrilled to hear you found everything well-organised and enjoyed the friendly atmosphere from our staff. It’s great to know you appreciated the variety of meals. Our team works hard to ensure smooth excursions, so your kind words mean a lot. We hope to see you again soon for another cruise sometime!
“Overall the cruise was most enjoyable, except for the last day. Cruising all morning and then a coach to Cheltenham where we had 3+hours free time. Other than shops there really wasn't much else. We tried walking to Pittville Pump Room but gave up after 35 minutes - it was too far. As shopping is never on the holiday agenda we settled for a pub. We decided to return to the coach early only to find nearly all the others there. Waste of a day. It seemed as though you wanted us off the boat so it could be made ready for the next cruise. I must say the crew - Conrad, Vicky and Dan - were absolutely delightful - no complaints at all. Joe, the chef, did an amazing job presenting appetising meals every time from such a small kitchen. All in all a wonderful cruise. Shame about the last day.”
Thank you for your feedback, Neil! We’re glad to hear you enjoyed most of your cruise and had a wonderful experience with our delightful crew. We appreciate your thoughts on the last day and understand your disappointment with the limited options in Cheltenham, we are working on providing a more comprehensive guide that our passengers can follow to get the most out of their time there, it really is a fascinating place to visit. Thank you for sharing your experience, and we hope to see you again on another cruise!
