“Overall, we enjoyed the week, and my comments below are offered in the spirit of making it even better. As is often the case on such cruises, the other guests were gregarious and interesting, and the opportunity to interact with them was perhaps the main highlight. The visit highlights were the three cathedrals, especially Tewkesbury. Each of them had a choral evensong the day we were there, but unfortunately the cruise timings prevented us from attending, which was disappointing. Overall, we had a snapshot of the long and varied history of this part of England. It's a pity that on-board briefings didn't make more of this. In fact, it's the on-board experience which has most potential for enhancement. Mostly little things (too numerous to mention but including cleanliness of glasses/cutlery, and being a bit more proactive). Main meals were good, but a little more imagination with breakfasts and lunches would be welcome. Some fresh on-board baking would be appreciated and would lift the mood when cruising for several hours between moorings. Individually, the crew were pleasant, but a little more engagement/sensitivity with the guests would be welcomed - obviously some distance is necessary, but it doesn't need to feel like "us and them". Sorry if all this sounds a bit critical - my analytical instincts always push me towards suggesting how good things can be made even better. Thanks for a refreshing break.”
Thank you for your thoughtful review, Michael! We're pleased to hear that you enjoyed your week with us, especially the opportunity to connect with fellow guests and the highlights of the cathedrals. We appreciate your feedback regarding the on-board experience, and please be assured that we take your suggestions seriously. Enhancing the dining options and improving crew engagement are areas we continually strive to improve. We're glad you found the break refreshing, and we hope to have the chance to welcome you back for an even better experience.
“Hallo i had a wonderful time on the boat
I must praise the chef for being able to accommodate my dietary requirements
However The fact that the air con was off because the generator was turned of at night was a big problem as the portholes do not open and I could not sleep in the stuffiness of the cabin in the summer
Also I can not go in the sun fora prolonged length of time and as there were no shade cloths on deck I was restriced to before 10.00 and after 16.30 Not ideal
Once again The crew were super, food was good and the outings great
Thank you”
Thank you very much for your feedback! We are very pleased to hear that you had a wonderful time on board and that our chef was able to accommodate your special dietary needs. We understand that the temperature in the cabin and the limited shade options on deck during hot weather can be a challenge. Your comments are important to us, and we will take them into account for future planning. We are thrilled that you enjoyed the crew and the excursions. Thank you again for your feedback!
“The crew did their best during a very hot week but the boat is not equiped to cope with the heat, not being helped by the air conditioning being turned off at night. The tours were slightly disorganised and not to the standard I would expect.”
“A very comfortable boat accommodating a maximum 22 passengers. The lounge/dining area was pleasantly comfortable and the top deck had cushioned seating on both sides.
The weather was rather hot and this did mean that cabins were rather warm by the end of each day.
Excursions took place on every day but you could not out if you preferred a mire relaxing day.
The food was very good overall, though once or twice it was dry and over cooked. However, the quality and service was excellent.
The staff worked so hard and ensured all passengers were happy.
Overall, a superb week both of a great cruise, great staff, great excursions and a good week.”
Thank you for your great review, Stuart! We're thrilled that you enjoyed the comfort of the boat and the excellent service provided by our dedicated staff. We appreciate your feedback about the food and cabin temperatures; your comments help us continually improve. It’s wonderful to hear you had a superb week filled with enjoyable excursions and relaxing moments. We truly hope to welcome you aboard again for another delightful experience!
“The staff on board and the itinerary up to the final day was very enjoyable and the staff certainly were a part of the enjoyment.
However the last day contributed to a real anti-climax to the trip. To be taken to Cheltenham for 5 hours to find nothing there but shops was absolutely not acceptable. If that was the only thing to do we would have preferred to go home Saturday. We also could not understand the reasoning for the last night's dinner in the boathouse which was totally lacking in atmosphere.
We have two sets of friends who were interested in trying the English river cruise but we really cannot recommend it to them mainly due to the pretty dirty washing facilities + the smell as you opened the door. Surely at least an air freshener could be installed to make it more pleasant.”
Thank you for taking the time to leave a review, Christine. I'm so pleased to hear that you enjoyed the first five days of your cruise and felt well looked after by the crew—it’s lovely to know they contributed positively to your experience.
I'm sorry to hear that Cheltenham didn’t meet your expectations. We understand it isn’t to everyone’s taste and have been looking at alternatives—we’ve arranged a guided visit to Tewkesbury for an upcoming Severn Vale Discovery cruise, and we’ll continue exploring options that offer more interest for our guests.
We're truly sorry that some aspects of your cabin fell short of expectations. If we’d been made aware during your cruise, we would have done everything we could to address the issue straight away. We always encourage guests to speak to us during their stay so we can resolve any concerns promptly and ensure their experience is as enjoyable and comfortable as possible.
Thank you once again for sharing your thoughts—it’s only through feedback like yours that we can continue to improve.
“Nothing is too much trouble, everything is catered for on this cruise into the natural landscape of the river Severn. All the personnel from arriving at the boathouse to leaving at the end are attentive, trained and friendly.
If you like a steady pace of life, I strongly recommend trying it”
Thank you so much for your wonderful review, Tony! We're delighted to hear that you enjoyed your cruise along the beautiful River Severn and found our team to be attentive and friendly. It's always our goal to ensure that every guest feels catered for and leaves with memorable experiences. We truly appreciate your recommendation and hope to welcome you back for another lovely journey soon!
“This year was our 6th cruise on the River Severn...love it so much we've booked again for September. Captain Dan and his team were 1st class, friendly, kind and helpful.
I'm told it will be a completely new crew in September..shame... as this crew , in our view, were excellent. The food and choices were also excellent . Have no complaints at all. Happy to recommend this cruise 100%.
This review is on behalf of myself my friend Charmaine Clothier.”
Thank you so much for your wonderful review, Dee! We're thrilled to hear that you enjoyed your sixth cruise on the River Severn and that Captain Dan and the team provided excellent service. It’s great to know you loved the food choices as well! We appreciate your recommendation and can't wait to welcome you back for another fantastic experience.
“We had the holiday that we wanted and needed. Totally relaxing and stress free, pleasant canal bank scenery and the choice to take advantage of the various trips that were available as part of the inclusive package. The staff were all equally charming. The food was ample, no choice, but alternaives made available for those of us with special requirements. The cabins were small ship size, not huge cruiser size, but clean and comfortable, and as described. All in all, a lovely relaxing break. Thank you.”
Thank you so much for your lovely review, Jenny! We're absolutely delighted to hear that you had the relaxing holiday you were looking for, enjoying the charming canal bank scenery and our various inclusive trips. It’s wonderful to know our crew made a positive impression and that you found the food accommodating to your needs.
We appreciate your feedback regarding cabin size; we strive to maintain cleanliness and comfort in our accommodations, and it's great to know you found it as described. Sincere thanks for sharing your experience, and we hope to welcome you back for another lovely break soon!
