“I booked online for a couple days parking, but on the day, I entered the terminal carpark which printed me a ticket, and circled round and round with no parking available forcing me to leave the carpark.
I wasn't sure what to do, so I did a 360 at a roundabout and entered a separate area, through a different barrier and found what felt like the last space at the furtherest possible point. This was a Wednesday morning flight!
I then had two entry tickets and didn't know which to use for the exit. When I finished my stay and left, the barrier display said I owed £210! I buzzed for help and was allowed to pass after I explained I had prepaid (£40) but why did it not register my payment.
The whole thing was a little stressful.”
“The car park was very full, but I did manage to find a space eventually.
Lack of signage made arrival difficult, as we didn't know where to go to on arrival.”
“Very convenient, but I had prepaid and when got to barriers it didn't recognise the pre payment and resulted in us having to sit for 5 mins talking through the comms”
“My preferred location to park at Edinburgh airport. Quick to get in and out of the terminal. Had an issue with the barriers not reading my number plate and trying to charge me nearly a week worth of parking even though I had pre-booked but help from a customer service agent was available straight away and issue solved within minutes. Great service. Thank you”
“Coming from Newcastle I have used pre paid terminal parking many times without issue. However this time on exit the barrier said I owed £510. I could not get an answer from the intercom. I had to reverse to another to try (fortunately no one was behind). Same £510 owed on ticket however this time the intercom answered and lifted the barrier. Not what you want when you are tired after a full day of travel. I will be back in October and hope for a slightly better experience”
“It is essential to allow more time than you might think to find an empty parking place. Zig-zagging up and down the lines takes patience. The parking places are reasonably generous, but it is important to park dead centre, to allow access for manoeuvering luggage.
There should be a dropped kerb for almost the entire width of the multi-story building. There is not, which thereby fails to make walking or pulling luggage onto the raised pavement below the bulding as easy as it should be.
There are not enough pedestrian crossings traversing internal roadways. We happened on some building works that closed both ends of ours, meaning a dead lift down and a dead lift back up on the other side.
The weather protected sidewalk on the farther side of the parking is rather narrow as it serves not just the parking but also other travel modes. Goodness knows what it is like in busy periods.
As I said at the start, we were able to get to the terminal calmly, mostly because we allowed masses of time. Boy did we need it once we got inside, but that is another story!”
