“Parking fine and close to the terminal. Having pre-booked online, was a little disconcerted at the exit barrier to be told we were due to pay £100+. Quickly remedied by using the assistance button, still not ideal.”
“Arrival was fine ticket machine recognised car registration and issued ticket. Spaces are very tight hardly any room to open your car door, obviously designed for profitability by cramming on as many cars as possible. Exiting was a nightmare as ticket machine informed us there was an excess charge of £270 which needed to be paid before we could exit when in fact parking had been prepaid in advance. Cars piling up behind not too amused we weren't going anywhere, eventually found an intercom button, spoke to someone who did sort things quickly and we were on our way.”
“I purchased my parking in advance and when I put my ticket into the barrier it said I owed £165, I contacted the control room who lifted the barrier
This is the third time this has occurred to me, obviously there must be an issue with the number plate recognition cameras
The car park was very busy and difficult to find a space on arrival, maybe there are procedures which could be put in place to identify parking availability and notify the users appropriately”
“Very easy to book and to use on arrival. Parking was very close to the terminal - only a short walk. There were also plenty of spaces to choose from (it was 4.45am when we arrived).
However the exit process was not as smooth. We had paid in advance but on entering our ticket into the exit machine, it was requesting £140 to be paid to exit. We called for assistance via the ticket machine and it we were released from the car park eventually, but the operator took a long time to respond, and did not apologise or give an explanation for the issue.
Overall I would still use the service again though, as it was much cheaper than a return taxi.”
