“Car park is excellent as it very close to the terminal but the booking process has let you down. I booked on line on the website directly. On arrival to the car park my reg wasn't found. I called the button to be told that I wasn't booked in and I just needed to take a ticket then walk to lower level office. It was checked and they said no booking was found but just come back before Exiting the car park and someone will sort it. Arrived back in Edinburgh to be told yeah your booking is not found, just drive to the barrier and explain that you spoke to office and someone will let you out. I drove to barrier and explained again but was told you don't have a booking. i gave my reference twice then after a short time I was told still not found but just put your ticket in the machine then the barrier opened. No apology or anything. Just disconnected and I left. This is not the best start to your trip when you have these kind of issues.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“It was a nightmare the lack of informative signage left me finding it very difficult in the early hours of the morning in finding my car .. lets get it sorted ASAP .. I was in Section Q the signage was obscure once U found my way onto the Terminal Surface Oarking ... Will be using NCL in future never have they let down as a seasoned traveller”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
