“I have built up to using this product following the skin care routine finder and started using it after 12 weeks and my skin is looking good, it initally did react a small amount but this only lasted the first two uses then went back to normal and my skin has bene improving since.”
“The first retinoid I've been brave enough to try with sensitive skin. Skin feels smoother and more even. I started by using moisturiser as a buffer and built up- now I can wear it every night with moisturiser on top.”
“I have struggled with my skin for some time. Closed comedones, looking dull and active breakouts. This serum has made a huge difference to my skin, clearing up most of my break outs and keeping them at bay. My skin texture looks alot smoother and my skin brighter.”
“So I've only used this once, but I'm already obsessed! Feels lovely on the skin and I love that it's a one-and-done solution, as I'm a bit lazy when it comes to my PM skincare routine!”
“it really frustates me to give only 2 stars because the product is great, it is my all time favourite night time serum, however, there is a real problem with the packaging. this is the third time I have problem with the pump, after one month of usage 1 pump a day, the product just stops coming out. according to the Dr Sam support, it should me last 3 months with 1 pump a day. considering the price, losing 2/3 of a product every time is not acceptable. at this point I am not raising a reimbursement requests anymore because I don't want to be blacklisted. just giving one last order and if the pump breaks again I will unfortunately have to move on with another brand.”
Thanks for your feedback! We’re thrilled you love our serum, and are very sorry about the pump issues. Our airless pump keeps the product fresh, but it sounds like you need to complete the 'priming' steps to get the product flowing through the mechanism. This can be done by banging the base of the bottle firmly 3-4 times, then whilst holding the product upside down, slowly pressing the pump several times till dispense. We see our team has been in touch with you to further discuss this - we’re here to help and will never blacklist you for seeking assistance.
“I started using Flawless Nightly 2% Retinoid in November and it revolutionized my skin. I've had problems with acne, redness and sensitive skin since I was a teen. Lately, I had resorted to a mild moisturizer and cleanser and avoided actives fearing skin reactivity. A month into using Dr Sam's retinoid I noticed my acne getting better, my skin tone becoming brighter and homogeneous. It helped me a lot with radiance. I am in my early 30s so ideally the serum will help me managing fine lines, it seems to me that after 6 months of constant use the fine lines on my forehead and neck have become less visible.”
