Support Desk Reviews

4.7 Rating 568 Reviews

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Phone:

01133853853

Email:

info@CoolCare4.co.uk

Location:

Helios 47 Isabella Road,
Helios 47 Isabella Road
Garforth
LS25 2DY

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How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

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Posted 3 months ago

Thanks for your feedback! Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I cant thank Steph enough for the prompt support today. Many Thanks. I have contacted coolcare twice previously to request the same information only to be told they couldnt supply it and I needed to do it my self - even whern I explained I was struggling.”

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Posted 3 months ago

Thanks for your feedback - we'll make sure to pass on to Steph. We do upgrade our processes in response to customer requests so Steph was able to assist in this case. Thanks again. Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Zack - help desk - was very efficient and helpful and identified the issue very quickly. Thank you for excellent support and customer service.”

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Posted 3 months ago

Thanks so much for taking the time to let us know about the service you received from CoolCare. We'll make sure to pass your feedback on to Zack. Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

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“excellant support and guidance which solved my problem and created a useable report.”

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Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Called the helpdesk and had a chat with Sarah Saddington. Very helpful and sorted my query quickly.”

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Posted 3 months ago

Thank you for your feedback Melanie, we really appreciate it, we'll make sure that we pass it on to Sarah Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

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“Sarah is just amazing to help us promptly to resolve our Coolcare queries promptly.”

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Posted 3 months ago

Thank you for your feedback Prashant - we'll make sure that we pass this on to Sarah. Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

How timely was the service?

“good support when i got a reply i understand there was training going on yesterday so there was a gap in getting support for about 2 hours.”

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Posted 3 months ago

Thanks for your review - we appreciate the feedback Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“helpful and solved issue”

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Posted 3 months ago

Thank you for your review - we really appreciate you taking the time. With best wishes from The CoolCare team

Posted 3 months ago