How knowledgeable was the CoolCare team member?

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“The lady i spoke to was very helpful and friendley”

Posted 2 weeks ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 week ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Great service, only wish we had an answer a little quicker as a week without access is a long time in care.”

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Posted 2 weeks ago

Thanks for your review. Our Support average resolution times are less than 2 days, well within our SLA of 10 days. You may find it easier to contact our Support desk direct in future on 0113 385 3853. Best wishes from The CoolCare team

Posted 1 week ago

Nicky Eccles

Verified Reviewer

“Thank you for the extremely quick response, only 15 minutes!”

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Posted 2 weeks ago

Thanks for your review!

Posted 1 week ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Phil was so helpful when I kept on getting error messages this morning - this was on my side, not understanding how to fill out the form properly - and he was extremely patient in helping and making sure I would be able to upload the data. Thank you so much!”

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Posted 2 weeks ago

Thank you so much for your feedback - we'll make sure we pass it on to Phil. We really appreciate you taking the time to let us know what you thought of the service you received from CoolCare. Best wishes from The CoolCare team

Posted 1 week ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent support, good understanding of issue I had and helped out straight away and politely explained what I was doing wrong!”

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Posted 3 weeks ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“V helpful and sorted out my query”

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Posted 4 weeks ago

Thank you so much for taking the time to send us your review, we really appreciate your feedback. With best wishes from The CoolCare team

Posted 4 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I sent a message on the online chat - within 10 minutes someone called me and we were able to sort what i needed within minutes. Have also booked another support call in the future as i am new to this system”

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Posted 1 month ago

Thank you so much for taking the time to let us know what you thought of the service you received from CoolCare. We really appreciate it. Best wishes from The CoolCare team

Posted 4 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Call requesting a copy of the App portal QR code. Sarah was great spoken to her previously regarding a technical issue she is knowledge and efficient.”

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Posted 1 month ago

Thanks for your review - we'll make sure that Sarah gets your feedback - thank you! Best wishes from The CoolCare team

Posted 4 weeks ago

Support Desk Reviews