How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very fast and efficient staff”

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Posted 3 weeks ago

Thank you for your review - we really appreciate it!

Posted 2 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 3 weeks ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“quickly resolved the issue”

Helpful Report

Posted 3 weeks ago

Thanks for your review - we really appreciate it Best wishes from The CoolCare team

Posted 3 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful and is very patient with instructions”

Helpful Report

Posted 3 weeks ago

Thanks for your review Mel, we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 3 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“response was not able to go forward with our request. there are not enough staff worked hours boxes to cope with people doing more than one job desciption on the same day plus overtime and then attending a meeting.”

Helpful Report

Posted 3 weeks ago

Thanks for your feedback and we will follow this up with you directly. Regards from The Coolcare team

Posted 3 weeks ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very helpful and resourcefull”

Helpful Report

Posted 1 month ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 1 month ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“It took 6 days to respond and then i don't understand the answer and the query has been closed. This was my first experience of using this so not overly impressed.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are really sorry to hear that you are not pleased with the service you have received from CoolCare. We'll take a careful look through your feedback to see what we can learn about our product and services, so we can continue to improve the experience you and all our customers. Should you be willing to discuss your views with us directly, we'd love the opportunity to speak to you. Please either drop us a note on customer.success@coolcare4.co.uk or call us on 0113 385 3853. With best wishes from, The CoolCare Team

Posted 1 month ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 1 month ago

Thank you for your review - we really appreciate it Best wishes from the CoolCare team

Posted 1 month ago

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