How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Very good service”

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Posted 2 months ago

Thanks for your review Harry!

Posted 1 month ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“I was given a very basic answer on how to do something as a system admin, i'd already described having done. The agent asked to view data, so assume they'd be able to see i'd successfully changed a password already. Dislike that i was unable to comment again on the same ticket, looks like i'd have to raise a new one. Approach was fine but didn't get sorted with what i needed. PErhaps bad timing on my part as i had a meeting to join so went quiet.”

Helpful Report

Posted 2 months ago

Thanks for your feedback - we're disappointed that you don't feel you have had the service you would expect from CoolCare. Please do let us know if there is anything further we can do to help but in the meantime we will come back to you directly with some further information. With best wishes from The CoolCare team

Posted 1 month ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Thanks for your feedback - we really appreciate you taking the time to let us know what you think of the service you receive from Coolcare. Best wishes from the CoolCare team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Sarah was absolutely amazing and I was able to sort this problem immediately with her help. Thank you so much”

Helpful Report

Posted 2 months ago

Thank you so much for your review - we really appreciate you taking the time. We'll make sure that we pass on your feedback to Sarah. Best wishes from The CoolCare team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

“Excellent service.”

Helpful Report

Posted 3 months ago

Thanks so much for your feedback - we really appreciate you taking the time to let us know how you rated our service. Thank you! Best wishes from The CoolCare team

Posted 2 months ago

How knowledgeable was the CoolCare team member?

Were all your questions fully answered?

How timely was the service?

Author didn't leave any comments.

Helpful Report

Posted 3 months ago

Thanks for your feedback Harry! We really appreciate it. Best wishes from The CoolCare team

Posted 2 months ago

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