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“Macualy was very helpful.”

Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

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Posted 3 months ago

Thanks for your review - we really appreciate you taking the time to let us know what you thought of the service you received from Coolcare. Best wishes from The CoolCare team

Posted 3 months ago

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“ZAC helped me out on Live chat fast and efficiently”

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Posted 3 months ago

Thank you for your review! We really appreciate you taking the time to share your thoughts on our service at CoolCare. We're so pleased you are happy with the service you are receiving from us. CoolCare is on a mission to deliver a superb customer experience so we will all continue to strive to find ways to make our products and services even better. With best wishes from, The CoolCare Team

Posted 3 months ago

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“Alwys suppotive, polite and helpful.”

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Posted 3 months ago

Thanks for your review - we really appreciate you taking the time to let us know about how you rated the service you received from CoolCare. Best wishes from The CoolCare team

Posted 3 months ago

How knowledgeable was the CoolCare team member?

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Posted 3 months ago

Thanks for your review - very much appreciated Best wishes from The CoolCare team

Posted 3 months ago

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“Very very helpful”

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Posted 3 months ago

Thank you so much for your review Jackie- we really appreciate you taking the time. Best wishes from The CoolCare team

Posted 3 months ago

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“We were having trouble starting our Nohmad at a new home, thanks to Sarah we were able to get this sorted and all is now up and running. Sarah was very helpful it getting a quick and speedy resolution. Thank you Sarah”

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Posted 4 months ago

Thank you so much for taking the time to let us have your feedback. We'll make sure that it gets passed on to Sarah. Thank you again With best wishes from The CoolCare Team

Posted 4 months ago

Shantelle Marcia Jenkins

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“Was not very helpful as couldnt verify who I was which i understand but maybe putting come other verifications in place or a password for the accounts. Referred me back to in house admin who have referred me back to cool care and in the mean time i have no access to any of my personal shifts or portal staff information. Very Frustrating”

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Posted 4 months ago

Thanks for your feedback. Unfortunately, as my colleague explained, we are unable to reset passwords centrally due to data protection. Passwords are managed at home level so you do need to speak to a member of your management team with the appropriate administration rights within CoolCare in order to reset your access. If your home admin needs guidance on how to reissue passwords then please ask them to give us a call. Regards from The CoolCare team

Posted 4 months ago

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